Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Before hiring, assess your current needs and hire as your company grows. Product Manager : In charge of creating product strategy and overseeing the design process, among other things.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Baremetrics

MAY 4, 2020

The customers whose subscriptions end because their credit card payments failed and they never made up for the payment. According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average. I’m talking about involuntary churn. Just how much damage is involuntary churn causing?

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

FastSpring

DECEMBER 11, 2020

We spend a lot of time strategizing what we say to our customers, but we need to spend just as much time listening to understand our customers. Customer Service. Market-specific customer care – e-business leaders must understand how customers want to interact with their brand for customer service. You won’t regret it.

Payment Methods 148

Payment Methods Underperforming Technical Team New CTO Payment Services 148

SaaStr

AUGUST 15, 2020

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. And so I’m speaking specifically about the space that I’m operating in within New Relic. I see it all the time, which is, you said it super well, make money, save money, reduce risk.

Payment Methods 268

Payment Methods Merchant Services Scale Payments 268

SaaStr

NOVEMBER 21, 2019

We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. I think it’s more around a consciousness of what you know, or what you may not know, and then hiring around it to become successful. Should I hire two backend developers or a product design?

New CTO 179

New CTO Sales Hiring B2C CTO Hire 179

Hull

JANUARY 22, 2019

The explosion of SaaS tools (and with it, data silos) together creates a need for a cross-functional, operations role to support go-to-market teams. These roles are filled by engineers that roll up to the CMO/COO (not CTO) as part of a growth team. Trend #2: Growth is not marketing; Growth is operations. This is not new.

SaaS Payments 77

SaaS Payments Engineering Technical Advisors Payment Solutions 77

CloudGeometry

JULY 8, 2021

Yet they live on borrowed time. Interest payments accelerate faster than you realize. Fix technical debt when you find it, and the code will be ready for change when the next boy or girl scout arrives. See a useful background talk from their CTO Pini Reznik here ). The inputs to learning are speeding up fast.

Well Architected Framework 130

Well Architected Framework Payment Methods CTO Hire Payment Solutions 130

Chart Mogul

MARCH 9, 2020

Baremetrics was limiting in the sense that they could only analyze their revenue from Stripe, while the team was already using mobile and custom invoicing to bill and collect payments. It helped them overcome some of the initial challenges, but over time it started creating other problems. . Click To Tweet.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. Zanade Mann , founder of Black Women’s Business Collective. Janeen Uzzell , COO for Wikimedia Foundation.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

OpenView Labs

JULY 2, 2020

About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. Intercom’s Des Traynor offers a framework for viewing pricing and customer targeting to segment sales processes more efficiently. Find out here. Interesting data compiled by Ibbaka. SaaS Pricing Basics.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Point Nine Land

APRIL 9, 2021

Having invested in 9 B2B marketplaces and gathered data from 20+ different investors, here are our findings on what it takes to raise money in 2021 for B2B marketplaces. A technical co-founder or CTO is always a great-to-have at this stage and becomes a must-have as the business scales beyond seed. Market Characteristics ??

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Andreessen Horowitz

NOVEMBER 28, 2023

So, I co-founded another payments company called PropertyBridge, which allowed you to pay rent electronically. And I wanted to do another payments company, but I didn’t know what I wanted to do. You’re a payment nerd. Seema: Would love to talk about finding those initial customers who you tested with.

Merchant Services 81

Merchant Services Payment Methods Payments Payment Solutions 81

All that Saas

DECEMBER 24, 2021

Half-yearly business reviews to optimize cost and compliance. Fyle allows the user to directly sync their internal HRMS for updated employee records to flow directly into the process. This sub-feature gives the users a real-time view of when expenses can be blocked during the whole approval process. Compliance.

Software Review 52

Software Review Systems Review Technical Review Payment Methods 52

Chargify

OCTOBER 4, 2017

There’s a self-service page, which allows clients to update information on their own. A big part of the subscription billing iceberg effect relates to all the nuances you don’t think you’ll need, but find out are necessary to scale. The process to change price points can’t happen in real-time.

Subscription 51

Subscription Payment Features Merchant Services SaaS Payments 51

Outseta

OCTOBER 15, 2018

I’ll be the first to admit that all of the above resonates with me - I think more companies looking to stay independent and operate on their own terms is, generally, a good thing. If you’re reading this post, this probably isn’t news to you. in debt to buy out their investors.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Point Nine Land

OCTOBER 8, 2021

At the same time, the industry is known for delays in projects and in payments, and small companies often struggle with cash management as they deal with multiple projects at the same time, relying mainly on excel and word to issue budgets and invoices, as well as manage their receivables across several projects.

Technical Cofounder 52

Technical Cofounder Construction Payment Solutions SaaS Payments 52

ProfitWell

OCTOBER 1, 2019

When HubSpot first launched its culture code, Dharmesh Shah, CTO and Founder of HubSpot, felt it was important to share it with candidates. Since then, its culture code has been viewed more than 4 million times. Chances are, that plan will fall short on actually retaining and recruiting top talent.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

Chart Mogul

MARCH 9, 2020

Baremetrics was limiting in the sense that they could only analyze their revenue from Stripe, while the team was already using mobile and custom invoicing to bill and collect payments. It helped them overcome some of the initial challenges, but over time it started creating other problems. Tweet this quote.

Payment Solutions 52

Payment Solutions Payment Features Outsourcing Services Payments 52

Sales Hacker

JUNE 12, 2020

Leverage the prospect’s buying process (08:04). ? Find innovators (10:36). ? I demand payment upfront. Somebody may have a title, they may have a CTO, CEO, co-founder, or whatever. But whatever that person’s title is, enlist them in the sales process. Leverage the prospect’s buying process (08:04).

Enterprise 81

Enterprise CTO Hire Startup Technical Cofounder 81

ProfitWell

JANUARY 2, 2020

When you’re selling B2B or enterprise subscriptions, showcasing value throughout the sales process is a must. Because the contracts are typically much higher in these sales agreements, B2B subscriptions often require a much longer sales process before your customer will consider making a purchase. Contract length.

B2C 52

B2C Subscription Payment Features Payments 52

SaaStr

APRIL 18, 2019

And I thank a lot of that to actually Met Gourniak, who I hired at that time. But I think within your own category find something that’s really going to grow inevitably with you or without you and riding that bigger wave is really what can make your startup successful. And so we find this is now a great way.

Sales Recruiting 231

Sales Recruiting VP of Engineering Scale SaaS Payments 231

SaaStr

DECEMBER 13, 2019

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. So how did that experience impact your operating mentality and I guess what were your biggest takeaways from that experience? And that was one of the things that I had learned from an operating standpoint.

Technical Advisors 228

Technical Advisors Scale Technical Review Payment Solutions 228

SaaStr

JANUARY 14, 2020

At Pluralsight, my Chief Experience Officer who runs product and content has developed a user centered methodology for developing product called directed discovery that is completely organized around the voice of the customer. It’s in that, that we find the win, we find the progress. Where’s the skills gap?

B2B 173

B2B B2C Scale New CTO 173

OnStartups

JULY 7, 2021

And, The Hustle team decided that having "billionaire" in the title of the episode will attract more viewers -- so here we are. :) In any case, it's a fun episode and we cover a lot of different topics that I'm hopeful you'll find useful. And I think part of it's because you've been in the game for a while and you're incredibly successful.

Payment Methods 140

Payment Methods Technical Review Software Review Payment Solutions 140

OnStartups

JULY 7, 2021

And, The Hustle team decided that having "billionaire" in the title of the episode will attract more viewers -- so here we are. :) In any case, it's a fun episode and we cover a lot of different topics that I'm hopeful you'll find useful. And I think part of it's because you've been in the game for a while and you're incredibly successful.

Payment Methods 40

Payment Methods Technical Review Software Review Payment Solutions 40

Sales Hacker

DECEMBER 10, 2024

29:06) The importance of sales playbooks and codifying the sales process. (35:30) 29:06) The importance of sales playbooks and codifying the sales process. (35:30) We owned the long tail of search terms around construction lien rights and payments. 14:58) The evolution of Levelset’s sales motion and pricing strategy. (29:06)

Scale 114

Scale Sales Hiring Scaling CTO Coach 114

SaaStr

JUNE 28, 2022

VCs operate in one of two modes — greed or fear. But finding out post-term sheet about too many material issues can lead VCs to run for the hills. At least, just that one month during the funding process. I don’t see this all the time, but I see it too often. Most importantly, minimize surprises. That’s probably OK.

Finance 301

Finance Technical Review CTO Hire New CTO 301

Sales Hacker

MARCH 11, 2025

Guest Speaker (Cassie Young): LinkedIn Primary VC Host (Scott Barker): LinkedIn Newsletter Find GTMnow (GTMfund’s Media Brand): Website LinkedIn Twitter/X YouTube Podcast Sponsor: Pursuit The best talent isn’t actively job hunting. Pursuit helps companies hire elite go-to-market talent on a non-retainer basis.

Scale 81

Scale Technical Advisors Sales Hiring Technical Review 81

User Pilot

MARCH 30, 2025

User retention measures how many users continue to use your product or service after their initial interaction or sign-up. Easy sign-up options: Offer a frictionless sign-up process, allowing users to get started without unnecessary barriers. Jose Gomez, CTO & Co-Founder at Evinex. What is your role?

Payment Solutions 52

Payment Solutions Retention Payment Methods Strategy 52

SaaStr

JULY 19, 2019

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud.

VP of Engineering 155

VP of Engineering CTO Hire Technical Review Sales Hiring 155