SaaStr

MARCH 7, 2021

I thought it would be worth drilling down deeper into each of them, and sharing the learnings and mistakes: 1/ Spending less time fixing things, more time recruiting senior folks to own them. No one spends enough time recruiting as it is, after $1m ARR or so. These are all full-time jobs by $1m ARR.

Part-Time VPE 293

Part-Time VPE Sales Recruiting Sales Hiring Scale 293

Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

FastSpring

FEBRUARY 6, 2025

If you’re running a smaller digital business, you may find it challenging to hire great talent. Larger technology companies can pay more, offer more benefits, and provide a more marketable brand on a candidate’s resume. Podcast Full Interview: Audio Listen online or find it on more podcast services.

SMB 108

SMB Sales Recruiting Branding Sales Hiring 108

SaaStr

FEBRUARY 25, 2020

to, “When and how often is sales tax due to the state?”. So even the freshest new SaaS startup celebrating their 50th customer may find themselves dealing with sales tax in multiple states. . Say you sell a subscription-based software but you also send your customers a handy flash drive with a version of your software on it.

Merchant Services 202

Merchant Services Technical Review Scale Sales Hiring 202

Intercom, Inc.

APRIL 27, 2018

Being on call out of office hours is inherently disruptive to your life. Uptime is influenced by many factors such as the software architecture and the quality of day to day operations. Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office.

Engineering 209

Engineering Software Review Technical Review Systems Review 209

SaaStr

JULY 10, 2021

Which role should you hire for first? For starters, your first hire should be someone who can complement your skills, someone who is strong in areas where you’re weak, but it goes much deeper than that. Obviously, I can’t imagine a chief executive not having loss of sleep over building a management team. Mallun : Sure.

Sales Hiring 261

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 261

BetterCloud

MARCH 3, 2021

Upon joining BetterCloud as its new CTO, Jamie Tischart was taken aback when he reviewed his professional biography with a colleague. The first line was, ‘With almost three decades in technology,’” he told me. At the same time, this is an area that has been underserved from a technological solution set.

Part-Time CTO 52

Part-Time CTO CTO Technical Review New CTO 52

Intercom, Inc.

JANUARY 5, 2022

And as nice as verbal assurances and a handshake are, as you grow and try to sign with more established, enterprise-level companies, you’ll find yourself more and more having to provide proofs of compliance before closing the deal: The shift to the cloud, more and more data breaches – it really put a magnifying glass on third-party risk.

Scale 211

Scale Software Review compliance Technical Review 211

User Pilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. It gave me two photos of a smartly-dressed young, white man in a corporate office setting. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Recently, I did a little experiment. Because he is. Again…Why?

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

Scytale

DECEMBER 3, 2024

Penetration Testing Explained Imagine you hire someone to try to break into your business – not physically, but digitally. Cybercriminals are at the top of their game and they know just how to find those sweet spots. That’s essentially what penetration testing is (aka “pen testing”). Why Do You Need It?

compliance 52

compliance CTO Hire Technical Review Software Review 52

Sales Hacker

DECEMBER 20, 2021

As a result, much of the evaluation, investment, and rollout of virtual training technology in 2020 was rushed, limited in scope, and poorly planned. Businesses must take a step back, evaluate their software investments, and rework their implementations. Identify your training technology requirements.

Investment 124

Investment Technical Review Underperforming Technical Team Artificial Intelligence 124

Unbounce

JUNE 11, 2019

AI is a blanket term that covers several different technologies. Even if you don’t know much about it, though, you probably use AI-powered technology dozens or hundreds of times per day. You’ll need to do your own due diligence on each of these tools, however. McKinsey predicts $2.6

Scale 111

Scale Artificial Intelligence AI Search AI 111

User Pilot

AUGUST 17, 2024

Digital transformations often fail due to unclear vision and outdated methods, not team adoption or tech implementation issues. He hosts Proddys, an annual awards ceremony recognizing outstanding software products, and The Product Podcast. It isn’t the lack of team adoption or poor implementation of new tech.

Underperforming Technical Team 104

Underperforming Technical Team AI Technical Review CTO Coach 104

Sales Hacker

NOVEMBER 16, 2023

No Person is an Island It is rare in B2B sales for a single buyer to make a noteworthy purchase in a vacuum, and according to the Harvard Business Review software purchases greater than $100k involve on average eight stakeholders. Buying software is more complex than ever. Examples: CTO, COO, CFO.

Part-Time VPE 120

Part-Time VPE Technical Review Forecasting Software Review 120

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Sales Hacker

OCTOBER 13, 2020

Managing a technical team as a non-technical person [24:13]. Ideas Ryan finds transformative [29:33]. Hiring managers are also just trying to sell as well. And where you were spot on is that this is not a review site. Users come to us all the time and they say, Hey, this company looks awesome.

Marketplace as a Service 113

Marketplace as a Service CTO Hire Sales Recruiting Scale 113

Intercom, Inc.

FEBRUARY 22, 2022

Hiring and cultivating incredible talent on our Information Security team. Shipping is our heartbeat ” has been the motto of the Intercom R&D org from the very beginning and engineers ship code to our customer-facing production app dozens of times a day. Shipping quickly and securely. Continuous risk management.

Data 118

Data CTO Hire Technical Review Scale 118

Frontegg

FEBRUARY 9, 2023

We’re thrilled to announce that Frontegg was named a G2 Best Software Award Winner, placing #26 on the Top Security Products list alongside other best-in-class tools, such as Okta, Microsoft Azure Active Directory, GitLab, IBM Security Verify, Snyk, Datadog, and GitHub. link “Frontegg seems to get it.

Technical Review 52

Technical Review Software Review Systems Review CTO 52

All that Saas

DECEMBER 24, 2021

Today, we are going to review Fyle , an online expense management software for modern businesses. Don’t trust technology with your finance expenses? Let’s face it, even the top-notch expense management software can fail your employees if they don’t use it, but it also has to be easy and simple to use. Enterprise.

Software Review 52

Software Review Systems Review Technical Review Payment Methods 52

OPEXEngine

AUGUST 23, 2022

Lauren and Rob reviewed the top R&D KPIs they recommend that SaaS Finance should regularly report on, just like companies track CAC, CLV, CAC ratios, retention rates, and other commercial KPIs. Tech Debt: every agile company has technical debt, which is fixable problems with software that were not fixed before release.

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

OpenView Labs

OCTOBER 11, 2019

At Hired, we started out with a transactional model that was—at the time—a super disruptive approach and one of our key differentiators. It would help us establish a more predictable and consistent income based on recurring revenue instead of one-time purchases. Recognizing Your Cue – Opportunities and Conviction.

Sales Hiring 40

Sales Hiring Part-Time VPE CTO Hire Technical Review 40

Sales Hacker

SEPTEMBER 29, 2020

How to find advisors when you’re a CEO [22:32]. Today on the show, we’re excited to have Vishal Sunak, the CEO and founder of LinkSquares where he’s responsible for developing strategies aimed at assisting both corporate, legal, and finance teams with the review of their contracts. Show Introduction [00:10].

Scale 120

Scale CTO Hire CTO Coach Scaling 120

Payrix

OCTOBER 1, 2024

As businesses continue to embed payment solutions into their software platforms, ensuring compliance with PCI DSS (Payment Card Industry Data Security Standards) is more important than ever. Candice offers valuable insights into why PCI compliance is critical and how software companies can navigate this complex landscape.

Payment Services 113

Payment Services Merchant Services Payments compliance 113

SaaStr

APRIL 9, 2019

Flexible integration with any other software, hardware or business workflow applications. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. Mallun Yen : And so, what led you to decide, that okay, my first 33 hires are going to be engineers?

Sales Hiring 141

Sales Hiring Scale CTO Hire Marketing 141

OpenView Labs

MARCH 10, 2020

At some point in every software company’s growth comes the great challenge of tackling the enterprise market. brought together CTOs from PlanGrid, One Medical and AdRoll to discuss what they look for when evaluating software. A lot of our clients want to target CTOs or C-level executives,” said Valentino Volonghi, CTO of AdRoll.

Enterprise 52

Enterprise Software Review CTO Hire Software 52

Unbounce

MAY 19, 2020

For instance, if you’re a SaaS company and your target audience works in the restaurant industry, be aware that most restaurants are losing customers and may not be able to afford your software. (At For this reason, the message you deliver should focus on helping your audience manage their time and money effectively.

New CTO 145

New CTO Branding CTO Social Media 145

OpenView Labs

JULY 2, 2020

Why You Need to Review Your Pricing Strategy Today (and How to do it Right). How to Screw Up Your Software Pricing and Packaging Completely. Software pricing strategist Jim Geisman shares three reasons why software companies often miss the mark when it comes to the delicate relationship between packaging, price, and cost.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Audacix

JULY 18, 2022

DevOps is really a set of ideas and practices that emphasise a culture and environment where building, testing, and releasing software can happen rapidly, frequently, and more reliably. DevOps best practices that will help you to run your software development projects smoothly. Fail often, fail fast.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

OPEXEngine

NOVEMBER 11, 2020

“Our renewal rate looked great, but as we began to dig into data, we realized it was because of our CS team and their high levels of service—it wasn’t necessarily a reflection of our software, our product/go-to-market fit, or the pain we were solving in the market,” he says. “We Just like your product—and your business—health scoring evolves.

Startup 91

Startup Scale Systems Review Technical Review 91

Chargify

OCTOBER 4, 2017

Initially, businesses only see a few basic requirements, but later realize there is much more hidden below the surface as it relates to the ongoing creation and maintenance of custom code. Using precious development resources to build and maintain your own recurring billing code, and all the complexities that arise, 1.

Subscription 51

Subscription Payment Features Merchant Services SaaS Payments 51

ProfitWell

OCTOBER 1, 2019

When designing your culture code, here are nine mistakes to be aware of. When HubSpot first launched its culture code, Dharmesh Shah, CTO and Founder of HubSpot, felt it was important to share it with candidates. Since then, its culture code has been viewed more than 4 million times. Hamilton, Broadway show.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

Upscope

JANUARY 5, 2020

They built an engine to find the customers that loved their product, find the features they really liked and then built their value messaging around it. Is sending and receiving mails a new shiny technology? They built an engine to achieve product market fit and find positioning. How is Superhuman positioned?

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

Frontegg

NOVEMBER 4, 2021

PLG is taking center stage across all SaaS domains due to the benefits it brings to the table. Despina is one of the most proactive and inspiring PLG experts you can find today. Co-Founder and CTO at Gainsight (Former GVP of Engineering at Marketo). Let’s begin. Speaker, Writer and Founder of Product-Led Growth Hub.

Social Media 52

Social Media CTO Coach Technical Review New CTO 52

Crafty CTO

APRIL 17, 2023

Find nothing—vacuum. Drill down on the current AI emergence, find so much that, like me, you’ll have trouble even keeping up. Apple’s bag is mixed , with strength in ML-enabled silicon but weakness on AI software, particularly Siri’s grave limitations and snails-pace evolution. Once burned, twice shy.

Artificial Intelligence 8

Artificial Intelligence CTO Hire ChatGPT AI Search 8

ProfitWell

JANUARY 2, 2020

In today’s competitive SaaS and technology markets, many people are much savvier than ever before and require concrete examples and accurate data to feel comfortable making a decision. When you’re just starting out, this information can be difficult to find. Retain : our automated churn-reduction software. Customer knowledge.

B2C 52

B2C Subscription Payment Features Payments 52

Crafty CTO

APRIL 12, 2020

I follow DHH and Jason Fried on Twitter and generally find myself agreeing with their often-contrarian points of view. Bigger – it speaks to every aspect of the software development process. In those days, most software development happened using the lumbering, ultra-heavyweight waterfall methodology. Big as in a 143 page PDF.

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

Crafty CTO

JULY 21, 2023

I wouldn’t be surprised if Amazon does as well …Apple is the big laggard in terms of big tech and complex neural network models. They want to own the whole stack, and will want to have their own secret source as part of it. yellow_postit) Apple is a complete laggard in this space due to years of restrictions on research.

Artificial Intelligence 40

Artificial Intelligence Technical Review Generative AI AI 40