Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

SaaStr

MARCH 7, 2021

I thought it would be worth drilling down deeper into each of them, and sharing the learnings and mistakes: 1/ Spending less time fixing things, more time recruiting senior folks to own them. No one spends enough time recruiting as it is, after $1m ARR or so. These are all full-time jobs by $1m ARR.

Part-Time VPE 299

Part-Time VPE Sales Recruiting Sales Hiring Scale 299

SaaStr

JULY 14, 2022

The day our trucks started rolling into the venue, we got the call the county was closing and immediately locking down due to the emerging outbreak of COVID-19.We Many teams got to come together and meet each other in person for the first time. Founders were able to recruit on-site. We were a bit bummed (as you might imagine).

Scale 312

Scale Sales Recruiting CTO Hire New CTO 312

FastSpring

FEBRUARY 6, 2025

If you’re running a smaller digital business, you may find it challenging to hire great talent. Larger technology companies can pay more, offer more benefits, and provide a more marketable brand on a candidate’s resume. Podcast Full Interview: Audio Listen online or find it on more podcast services.

SMB 106

SMB Sales Recruiting Branding Sales Hiring 106

SaaStr

OCTOBER 30, 2023

Today, tech is so much bigger. And more importantly, we’ve seen how so many of the very biggest, very best in tech in general and SaaS in particular are still run by founders. And the few that don’t generally had a founder that decided to bring someone else in themselves (often a CTO type): This doesn’t mean it is easy.

Technical Review 279

Technical Review CTO SaaS Scaling 279

SaaStr

FEBRUARY 25, 2020

to, “When and how often is sales tax due to the state?”. So even the freshest new SaaS startup celebrating their 50th customer may find themselves dealing with sales tax in multiple states. . hiring in-house talent). For example, you hire a developer to move you over to an ERP like NetSuite.

Merchant Services 207

Merchant Services Scale Technical Review Sales Hiring 207

SaaStr

JULY 10, 2021

Which role should you hire for first? For starters, your first hire should be someone who can complement your skills, someone who is strong in areas where you’re weak, but it goes much deeper than that. Obviously, I can’t imagine a chief executive not having loss of sleep over building a management team. Mallun : Sure.

Sales Hiring 264

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 264

BetterCloud

MARCH 3, 2021

Upon joining BetterCloud as its new CTO, Jamie Tischart was taken aback when he reviewed his professional biography with a colleague. The first line was, ‘With almost three decades in technology,’” he told me. At the same time, this is an area that has been underserved from a technological solution set.

Part-Time CTO 52

Part-Time CTO CTO Technical Review New CTO 52

Intercom, Inc.

APRIL 27, 2018

Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office. The quality of our alarms and on call procedures were inconsistent across teams and we were using ad hoc review processes for new and existing alarms. Finding the right on call process.

Engineering 209

Engineering Software Review Technical Review Systems Review 209

User Pilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. It gave me two photos of a smartly-dressed young, white man in a corporate office setting. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Recently, I did a little experiment. Because he is. Again…Why?

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

Tom Tunguz

OCTOBER 24, 2021

A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. You don’t have time and it’s not that environment. Excited to be back emceeing.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Sales Hacker

DECEMBER 20, 2021

As a result, much of the evaluation, investment, and rollout of virtual training technology in 2020 was rushed, limited in scope, and poorly planned. And it culminates in leveraging that understanding to find and deploy the right technology. Identify your training technology requirements. Today, not much has changed.

Investment 124

Investment Technical Review Underperforming Technical Team Artificial Intelligence 124

User Pilot

AUGUST 17, 2024

Digital transformations often fail due to unclear vision and outdated methods, not team adoption or tech implementation issues. It isn’t the lack of team adoption or poor implementation of new tech. Hiring expensive consultants or setting up innovation labs doesn’t fly anymore. 70% of digital transformations fail.

Underperforming Technical Team 104

Underperforming Technical Team AI Technical Review CTO Coach 104

Scytale

DECEMBER 3, 2024

Penetration Testing Explained Imagine you hire someone to try to break into your business – not physically, but digitally. Cybercriminals are at the top of their game and they know just how to find those sweet spots. That’s essentially what penetration testing is (aka “pen testing”). Why Do You Need It?

compliance 52

compliance CTO Hire Technical Review Software Review 52

SaaStr

NOVEMBER 13, 2020

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. So, his insights I find very helpful. Over the course of that fund, I recruited in, who is effectively my co-founder, he runs Amplify with me, is Mike Dauber. This episode is sponsored by Outgrow.

Sales Recruiting 225

Sales Recruiting Development Team Review Technical Review Sales Hiring 225

Intercom, Inc.

JANUARY 5, 2022

And as nice as verbal assurances and a handshake are, as you grow and try to sign with more established, enterprise-level companies, you’ll find yourself more and more having to provide proofs of compliance before closing the deal: The shift to the cloud, more and more data breaches – it really put a magnifying glass on third-party risk.

Scale 211

Scale Software Review compliance Technical Review 211

Valerian Tech

FEBRUARY 10, 2023

They are based on blockchain technology, a decentralized ledger that records transactions across a network of computers. Cryptocurrencies have gained popularity due to their potential to offer greater privacy, security, and decentralization compared to traditional fiat currencies.

Part-Time CTO 52

Part-Time CTO CTO CTO Coach CTO Hire 52

Sales Hacker

OCTOBER 13, 2020

Managing a technical team as a non-technical person [24:13]. Ideas Ryan finds transformative [29:33]. Hiring managers are also just trying to sell as well. And where you were spot on is that this is not a review site. Users come to us all the time and they say, Hey, this company looks awesome.

Marketplace as a Service 113

Marketplace as a Service CTO Hire Sales Recruiting Scale 113

Unbounce

JUNE 11, 2019

AI is a blanket term that covers several different technologies. Even if you don’t know much about it, though, you probably use AI-powered technology dozens or hundreds of times per day. You’ll need to do your own due diligence on each of these tools, however. McKinsey predicts $2.6

Scale 111

Scale Artificial Intelligence AI Search AI 111

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Balancing technology with a personal touch. Everybody does support. I think it’s a balance.

Technical Review 118

Technical Review Systems Review New CTO Customer Support 118

Sales Hacker

NOVEMBER 16, 2023

No Person is an Island It is rare in B2B sales for a single buyer to make a noteworthy purchase in a vacuum, and according to the Harvard Business Review software purchases greater than $100k involve on average eight stakeholders. They’ll listen to the Functional User and, if convinced, will find the funds.

Part-Time VPE 122

Part-Time VPE Technical Review Forecasting Software Review 122

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Intercom, Inc.

FEBRUARY 22, 2022

Hiring and cultivating incredible talent on our Information Security team. That’s why we embedded Intercom’s InfoSec team within the R&D org and why it reports directly to the CTO, meaning that we are closer to this risk while retaining company-wide visibility and impact. . Shipping quickly and securely. Continuous risk management.

Data 118

Data CTO Hire Technical Review Scale 118

SaaStr

APRIL 9, 2019

Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. You’ve got to learn about sales, about marketing and, otherwise, you need to hire a lot of other people around you to help. Eric Yuan: Because, at that time, we really needed a product.

Sales Hiring 145

Sales Hiring Scale CTO Hire Marketing 145

Sales Hacker

SEPTEMBER 29, 2020

How to find advisors when you’re a CEO [22:32]. Today on the show, we’re excited to have Vishal Sunak, the CEO and founder of LinkSquares where he’s responsible for developing strategies aimed at assisting both corporate, legal, and finance teams with the review of their contracts. Show Introduction [00:10].

Scale 120

Scale CTO Hire CTO Coach Scaling 120

Frontegg

FEBRUARY 9, 2023

Winners are based on verified customer reviews on G2 as well as publicly available market presence. Their annual Best Software Awards rank the world’s best software companies and products based on authentic reviews from real users. G2 named Frontegg as a Top Security solution due to our wide security offering.

Technical Review 52

Technical Review Software Review Systems Review CTO 52

OpenView Labs

OCTOBER 11, 2019

At Hired, we started out with a transactional model that was—at the time—a super disruptive approach and one of our key differentiators. This is why, when it came time to shift from a transactional to a subscription pricing model, our team at Hired didn’t hesitate for a moment. Customers called us.

Sales Hiring 40

Sales Hiring Part-Time VPE CTO Hire Technical Review 40

OPEXEngine

AUGUST 23, 2022

Lauren and Rob reviewed the top R&D KPIs they recommend that SaaS Finance should regularly report on, just like companies track CAC, CLV, CAC ratios, retention rates, and other commercial KPIs. Tech Debt: every agile company has technical debt, which is fixable problems with software that were not fixed before release.

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

Unbounce

MAY 19, 2020

(When you mention the actual term in the wrong places, it can seem as if you are leveraging the hard times to improve sales.). Unbounce wants to support you as much as we can during this uncertain time. Find a little humility. Instead, talk about how you meet your visitors’ needs, even in a time of crisis.

New CTO 145

New CTO Branding CTO Social Media 145

Payrix

OCTOBER 1, 2024

The acronym stands for Payment Card Industry Data Security Standards, which are the technical and operational standards that various players in the payments value chain, including card issuers, banks, processors, acquirers, merchants, and service providers, must adhere to. What is PCI DSS? Candice explains the basics of PCI DSS.

Payment Services 113

Payment Services Merchant Services Payments compliance 113

All that Saas

DECEMBER 24, 2021

Today, we are going to review Fyle , an online expense management software for modern businesses. Don’t trust technology with your finance expenses? We decided to check out this expense management software and give its readers a detailed Fyle review. Fyle Review (2022) – Expense Management Software. Enterprise.

Software Review 52

Software Review Systems Review Technical Review Payment Methods 52

OPEXEngine

NOVEMBER 11, 2020

When a team implements a system at a later stage, they buy some giant tech solution, hoping it will fix all their problems,” says Bryce Delgrande, Manager of Customer Success at Shoobx. But then you’re relying on technology to answer questions that you need to be able to answer yourself.”. This is where tech comes in. “At

Startup 91

Startup Scale Systems Review Technical Review 91

Audacix

JULY 18, 2022

Rationalise your tech stack: reign in your teams' propensity to collect the latest and greatest tools and ask them to decide on those components of their technology stack that are absolutely critical to delivering measurable business outcomes. This is a great time to share these learnings across team and functional boundaries.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Upscope

JANUARY 5, 2020

They built an engine to find the customers that loved their product, find the features they really liked and then built their value messaging around it. Is sending and receiving mails a new shiny technology? They built an engine to achieve product market fit and find positioning. How is Superhuman positioned?

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

OpenView Labs

JULY 2, 2020

Why You Need to Review Your Pricing Strategy Today (and How to do it Right). Find out here. The fundamentals of your business model and pricing structure are important to understand, and that knowledge is exactly what you’ll find in this article written by Yay?nlanma In fact, it’s your best shot at growing 25% faster.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Sales Hacker

JUNE 12, 2020

Find innovators (10:36). ? Somebody may have a title, they may have a CTO, CEO, co-founder, or whatever. Could somebody come in and help with a technical conversation? Could somebody just serve as an additional viewpoint that buys you time within a sales cycle to answer a really tough question, right? Well, right.

Enterprise 82

Enterprise CTO Hire Startup Technical Cofounder 82

OpenView Labs

MARCH 10, 2020

While the CTOs may be directly involved in the purchase decision-making at the startup and SMB organizations, the role of the CTO at larger organizations can be very different, and not all CTOs look the same. “A A lot of our clients want to target CTOs or C-level executives,” said Valentino Volonghi, CTO of AdRoll.

Enterprise 52

Enterprise Software Review CTO Hire Software 52