Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

JULY 28, 2021

My marketing team wanted me to do the world’s most boring video. I retired from SunGard Treasury Systems as their CTO. When you find the right partner, the right investor, what they can do in terms of helping you grow and scale a company is just invaluable. Frankly, we got some bad advice from VCs in the early days.

Startup 290

Startup CTO Hire Sales Hiring CTO Coach 290

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. You’ll find out tomorrow.

Part-Time VPE 296

Part-Time VPE Technical Cofounder CTO Hire New CTO 296

Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

Underperforming Technical Team 223

Underperforming Technical Team New CTO CTO Hire Technology 223

Tom Tunguz

OCTOBER 24, 2021

A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. And as Travis mentioned, we’ve had lots of great recent guests, Hollie Wegman, CMO at Segment, Adam, the head of developer relations at HashiCorp, G.C. COO, what does it mean?

CTO Coach 161

CTO Coach Sales Hiring Sales Recruiting CTO Hire 161

Panintelligence

JUNE 7, 2024

In this blog, we asked Panintelligence CEO Zandra Moore and CTO Ken Miller what they think are some of the most frequent mistakes in SaaS development and offer actionable insights to help you steer clear of them. But the people you hire and lead are absolutely essential to the success of your business. We’re complex.

CTO Hire 98

CTO Hire SaaS Business Underperforming Technical Team 98

SaaStr

APRIL 16, 2019

Learn how Pendo built a product, team, and culture in its Raleigh hometown that could scale coast-to-coast and continent-to-continent. Again, we felt that there was much greater value in being authentic than trying to be someone that we weren’t and try to find positives. Want to see more content like this session?

CTO Hire 178

CTO Hire Travel Underperforming Technical Team CTO Coach 178

Sales Hacker

OCTOBER 13, 2020

Managing a technical team as a non-technical person [24:13]. Ideas Ryan finds transformative [29:33]. Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement alive and keep your team doing what they do best, which is winning. Are they hiring? Sam’s Corner [33:50 ].

Marketplace as a Service 112

Marketplace as a Service CTO Hire Sales Recruiting Scale 112

SaaStr

NOVEMBER 21, 2019

Emilie Maret | Fellowship Team @ The Family. We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. Emilie Maret | Fellowship Team @ The Family. The good thing is … this is the good news, bad news. Want to see more content like this?

New CTO 182

New CTO Sales Hiring B2C CTO Hire 182

Sales Hacker

NOVEMBER 22, 2017

Regardless of the field, this time-tested principle consistently rings true. In sales, sellers who cite convoluted reasons to explain poor performance, rather than proactively doing something about it often remain — unsurprisingly — at the bottom of the success ladder. Our marketing team sucks. We Can’t Find Qualified Prospects.

Underperforming Technical Team 99

Underperforming Technical Team Sales CTO Coach New CTO 99

SaaStr

OCTOBER 17, 2019

When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Join us at SaaStr Annual 2020.

Scale 173

Scale Scaling CTO Hire Part-Time VPE 173

User Pilot

JULY 27, 2023

Before hiring, assess your current needs and hire as your company grows. The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Average salary: $192,383/yr. Average salary: $151,254/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

FastSpring

DECEMBER 11, 2020

Nobody wants a bad review. But bad reviews help you improve and create a better experience for your customers. This is especially true for small businesses that may or may not have dedicated customer service reps; every member of your team should be working to make the customer happy. Over-developed websites are slow to load.

Payment Methods 148

Payment Methods Underperforming Technical Team New CTO Payment Services 148

Andreessen Horowitz

DECEMBER 4, 2023

Most growth-stage CEOs I work with know how to tell if they’re efficiently allocating capital in every part of their budget with one glaring exception: research and development (R&D). And finding inefficiencies in overhead (e.g., Short-term offensive bets have shorter development cycles and more predictable returns.

Underperforming Technical Team 120

Underperforming Technical Team Benchmarks CTO Hire New CTO 120

Sales Hacker

DECEMBER 20, 2021

As a result, much of the evaluation, investment, and rollout of virtual training technology in 2020 was rushed, limited in scope, and poorly planned. And it culminates in leveraging that understanding to find and deploy the right technology. Do your teams have the right mindset to provide experience-driven training?

Investment 123

Investment Technical Review Underperforming Technical Team Artificial Intelligence 123

SaaStr

APRIL 9, 2019

Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. You’ve got to learn about sales, about marketing and, otherwise, you need to hire a lot of other people around you to help. Eric Yuan: Because, at that time, we really needed a product.

Sales Hiring 145

Sales Hiring Scale CTO Hire Marketing 145

Intercom, Inc.

JANUARY 27, 2022

From being the token woman who always gets invited to redeem all-male panels to snide comments about how “she’s just a diversity hire,” the term “women in tech” can sometimes feel more like a burden than a blessing. More, while women have been taking more and more jobs among top technology executives, at big U.S.

Engineering 138

Engineering Underperforming Technical Team CTO Management 138

Valerian Tech

FEBRUARY 10, 2023

A cryptocurrency project is a venture or initiative that involves the development, launch, and management of a new cryptocurrency or blockchain platform. A typical cryptocurrency project will have a team of developers, economists, investors, and advisors who work together to bring the project to fruition.

Part-Time CTO 52

Part-Time CTO CTO CTO Coach CTO Hire 52

SaaStr

NOVEMBER 13, 2020

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. So, his insights I find very helpful. Over the course of that fund, I recruited in, who is effectively my co-founder, he runs Amplify with me, is Mike Dauber. This episode is sponsored by Outgrow.

Sales Recruiting 225

Sales Recruiting Development Team Review Technical Review Sales Hiring 225

SaaStr

MAY 2, 2019

Join Vlad Shmunis, founder, chairman, and CEO of RingCentral as he discusses RingCentral’s journey from a two-person startup to a $7B market cap global enterprise communications company (NYSE:RNG) — the good, the bad, and the ugly. Stop stretching the dollar, start compressing the time. Want to see more content like this?

Scale 207

Scale Business Sales Hiring CTO Hire 207

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Nick: I was being a bit tongue-in-cheek.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

Intercom, Inc.

JULY 9, 2020

And I put together these horrible, bad websites – I’m lucky there’s no evidence of them anymore. I’d love to dive into what those strategies were like, especially first at Atlassian, particularly because they had no sales team. Atlassian does not have an outbound sales team.

Technical Review 199

Technical Review Scale Underperforming Technical Team Software Review 199

Unbounce

JUNE 24, 2020

According to them, AGI “controls itself autonomously, with its own thoughts, worries, feelings, strengths, weaknesses, and predispositions.” ” Teams across the world are working on AGI, but the closest to a consensus from researchers is that we might see it sometime within our lifetime. What can you do?

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

SaaStr

AUGUST 22, 2020

365: The Office of the Future, How Everything’s Changed and What 2021 Will be Like with Justin Bedecarre, CEO @ HelloOffice and Jen Nguyen, Founding Partner @ TEAMWERC. Centralized HQs with all the perks and amenities “under one roof” have traditionally been used as recruiting tools to attract and retain top talent. Aaron Levie.

Sales Recruiting 213

Sales Recruiting Cloud CTO Hire Sales Hiring 213

OpenView Labs

MARCH 17, 2020

When you ask average questions, you get average hires. So I’m always on the lookout for provocative interview questions that help you learn much more about the person than just their canned answer to “What’s your biggest weakness?” Related: Are You Hiring for Culture Fit or Culture Add?

Sales Hiring 52

Sales Hiring CTO Hire Interviewing Underperforming Technical Team 52

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Scale 211

Scale Software Review compliance Technical Review 211

SaaStock

MARCH 29, 2019

Black Holes: these are ideas that take up a lot of company effort while offering poor ROI. That’s the advice, Petri Hollmén picked up on the more technical side of things from the opening session on Day 2 with Cal Henderson, CTO of Slack. Work on developing your brand. The best part? Hire Game Changers to Propel Growth.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

SaaStr

AUGUST 15, 2020

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. And whether it’s Algolia, Gainsight, New Relic or anything else, you’re being measured on value, not just adoption and at the same time, even outside of COVID, there’s all these other trends happening.

Payment Methods 273

Payment Methods Merchant Services Scale Payments 273

Kellblog

APRIL 4, 2021

The CEO said to the CTO as we were leaving, “spend the $9M anyway.” We are team members in an organization, after all. Managers are trained to split the difference, find middle ground, and keep options open. They apologize for missed quarters or bad hires. Founders own the team. Uncompromising.

CTO Coach 100

CTO Coach CTO Hire Sales Hiring CTO 100

Sales Hacker

SEPTEMBER 29, 2020

They sell that product to general councils, operations teams, and deal desks. How to find advisors when you’re a CEO [22:32]. They sell that product to general councils, operations teams, and deal desks. Keep the promise of sales enablement and keep your team doing what they do best, which is winning.

Scale 119

Scale CTO Hire CTO Coach Scaling 119

User Pilot

MARCH 7, 2024

This could be explained by the fact that it was women, more often than men, who had to step down and work part-time to take care of stay-at-home children during the pandemic. Also – a study by Paychex from December 2018 found that 33% of women in technology have considered changing careers because of male colleagues.

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

Sales Hacker

AUGUST 18, 2020

If you missed episode 122, check it out here: Tips for Building a Diverse Team of High-Quality Salespeople with Wesley Ulysse. All you have to do is create perfectly targeted content, stay informed on email best practices, drive more engagement quarter over quarter, spend less money, oh, and do all of this with less time.

Subscription 116

Subscription Payment Features Scale Underperforming Technical Team 116

Chart Mogul

JULY 1, 2020

After missing the mark on product/market fit for their first startup, the founders decided to find a new business idea and validate it with potential customers. The problem was, it was very hard to find people to talk to about your prototype and conduct your research. Customer development interviews. Click To Tweet.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. But despite these differences, Farhan Virji, VP of Customer Happiness at Later, believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Audacix

JANUARY 1, 2019

Whether you're about to implement DevOps or for ways to optimise it within your team, you must remember that DevOps is all about discipline and is definitely no magic bullet to doing it right from the outset or to fixing your perceived issues in one fell swoop. Bring such people into the DevOps fold, share learnings and build trust.

DevOps as a Service 75

DevOps as a Service Cybersecurity Scale New CTO 75

Natalia Luneva

NOVEMBER 11, 2020

Her career spans nearly 25 years, and includes development skills in the full web stack, as well as the business side of the house. When they are faced with a major decision, you might find them looking around and wondering who is supposed to make the decision. The differences between good and bad leadership.

CTO Coach 40

CTO Coach New CTO Leadership CTO 40