Clouded Judgement

MARCH 28, 2025

Starting and scaling a software company was really hard. Starting and scaling a software company was really hard. If you wanted to scale users and growth, you needed to scale a physical data infrastructure footprint. ” This used to be how companies scaled! It wasn’t very elastic. What does this mean?

Cloud 299

Cloud AI Scale Scaling 299

Sales Hacker

FEBRUARY 7, 2025

SaaS pricing isn’t static – it’s a living strategy that grows with your company. In this article we dive into a playbook for pricing across different stages of company growth, inspired by Geoffrey Moore’s Crossing the Chasm. Tiered pricing models emerge to address these differences.

Pricing 113

Pricing Scale SaaS Technical Review 113

SaaStr

JUNE 19, 2024

Bitly CEO Toby Gabriner and CPO Kelsey Stevenson share the three secret ingredients that helped them when scaling to $100M ARR and what they could have done differently. Kelsey joined them as CPO, and they started experimenting with less expensive packages downmarket where customers could go online and set up a subscription.

Scale 306

Scale Scaling Underperforming Technical Team User Experience 306

SaaStr

MAY 15, 2024

In this week’s Workshop Wednesday, RevenueCat CEO Jacob Eiting and Growth Advocate David Barnard share their annual State of Subscription Apps report with us. So, let’s look at the state of subscription apps and how B2B SaaS can learn from it. Churn is much higher on consumer subscriptions, but you have higher expansion revenue.

Payment Features 306

Payment Features Subscription B2B Mobile 306

SaaStr

APRIL 14, 2025

100+ scale-ups and start-ups showing you how they do it! 800+ VCs Ready to Invest This year, were bringing together over 800 VCs and investors, making SaaStr Annual 2025 the ultimate place to pitch, connect, and secure funding. And we’ve got an AI Demo Stage running all day, every day this year, right in the heart of Annual.

VP of Engineering 204

VP of Engineering CTO Coach VPCs (Virtual Private Cloud) Scale 204

SaaStr

JULY 14, 2020

With SaaS sales, annual price or monthly price that’s billed annually? No hiding the monthly option, no pricing confusion: In fact, 26% of Zoom’s customers still pay monthly, even at $1b+ in ARR: More here: 5 Interesting Learnings From Zoom. Then maybe pricing games are worth it. Let’s take a look at Zoom.

Pricing 306

Pricing Scale Payment Solutions SaaS Payments 306

Blulogix

JANUARY 3, 2025

By Inga Broerman Preparing for Regulatory Changes in Subscription Management The subscription economy is thriving, with businesses worldwide adopting models that offer flexibility, scalability, and recurring revenue streams. However, as the industry grows, so does regulatory scrutiny.

Payment Features 52

Payment Features Subscription Management compliance 52

Blulogix

DECEMBER 31, 2024

By Inga Broerman Scaling with Usage-Based Models: A Practical Guide to Metering The rise of usage-based pricing is revolutionizing the subscription economy. Customers increasingly demand pricing models that reflect their actual consumption, offering greater flexibility and perceived value.

Payment Features 52

Payment Features Scaling AI Search Subscription 52

FastSpring

SEPTEMBER 16, 2022

But what about pricing? When FastSpring’s Chief Product Officer Kurt Smith worked with growth-stage to Fortune 100 companies at Accel-KKR, he consistently saw pricing as one of the most essential growth levers they employed to meet their next revenue goal. Why You Shouldn’t Trust How Your Competitor’s Price.

Pricing 146

Pricing Payment Solutions Payment Services Scale 146

Blulogix

JANUARY 2, 2025

By Inga Broerman How Industry Consolidation is Reshaping Subscription Billing The subscription economy is on a path of rapid growth and transformation, projected to reach a $3 trillion valuation in 2024. Billing integration simplifies the implementation of these models, ensuring accurate tracking and invoicing.

Payment Features 52

Payment Features Payments Subscription Payment Solutions 52

SaaStr

MAY 12, 2022

Jim Rose, CEO of CircleCI, leverages his experience marketing to software developers to discuss the merits of moving from a subscription-based to a usage-based business model. Their specific and single pricing and packaging model was no longer supportable or sustainable. changes the key processes of your business.”.

Scale 264

Scale Payments SaaS Payments Payment Services 264

Stax

OCTOBER 13, 2024

Comparison of both platforms will use the following criteria: Features Ease of use Integrations Mobile app Customer support Pricing User reviews Scalability Security Learn More What is The Major Difference Between Quicken and QuickBooks? It is a subscription-based integrated payment platform that helps you process credit card payments.

Payment Methods 88

Payment Methods Payment Solutions Payments Payment Services 88

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., free or paid trial and usage-based or fixed price subscriptions). Manage active subscriptions (e.g., Send invoices and/or payment notifications. You can also: Create trials of any length.

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

SaaStr

NOVEMBER 28, 2022

These two departments are a SaaS company’s most important; without their alignment, there is no growth or scale. was pretty simplified, mostly made up of annual or monthly subscriptions. While annual/monthly subscriptions still exist, they are more complex than ever. Governance is a critical component of how you grow and scale.

Scale 246

Scale Finance Sales Hiring Scaling 246

Blulogix

FEBRUARY 14, 2025

By Kegham Khrigian The New Standard for Subscription Renewals: Intelligent, Automated, and Scalable For subscription businesses, renewals are the foundation of predictable revenue and long-term growth. Subscription models thrive on automation, accuracy, and data-driven decision-making and renewals should be no different.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

SaaStr

MAY 1, 2021

In scaling the cash-flow side of SaaS, there’s almost nothing more powerful than a nnual contracts combined with prepaid cash. But … to go to annual pricing or not … . Nothing is a bigger headache in a Fortune 500 company that having to go back to procurement every single month to get an invoice approved.

Payment Features 299

Payment Features Scale SMB Churn 299

FastSpring

JANUARY 10, 2023

In broad strokes, recurring billing consists of four steps: Setting up trials, recurring billing intervals, and pricing models. Checkout (including payment processing and gathering sales tax, GST, and VAT). Handling failed payments and customer notifications. Chargebee: Supports Complex Subscription Management.

Payment Solutions 146

Payment Solutions Payment Features Payment Methods Software Review 146

Blulogix

JANUARY 6, 2025

By Inga Broerman The 2025 Blueprint for Scalable Growth in the Subscription Economy The subscription economy is entering a pivotal year. Trends like usage-based pricing , complex provisioning , industry consolidation , and evolving regulatory landscapes are reshaping how businesses operate and thrive.

Payment Features 52

Payment Features Subscription AI Search compliance 52

SaaStr

APRIL 24, 2021

You pay a subscription for websites to help you sell stuff. But as Shopify scaled, its revenue as a percent of commerce on its sites — “Merchant Solutions” — began to eclipse its recurring SaaS revenues. Fast forward to day, Merchant Solutions is a much larger share of revenue than software subscriptions.

Merchant Services 360

Merchant Services SaaS Payments Payment Solutions Payment Services 360

Subscription Flow

MAY 16, 2024

In this blog, while understanding more about CardPointe and why it still works for so many businesses, we will take you through a guide on managing Cardpointe recurring billing with SubscriptionFlow to ensure that you do not miss out on collecting recurring payments just because CardPointe has dropped it. What is CardPointe?

Payment Features 105

Payment Features Merchant Services Payment Solutions Payment Services 105

Blulogix

DECEMBER 27, 2024

By Inga Broerman Overcoming Revenue Leakage with Smarter Billing Practices Revenue leakage is one of the most insidious challenges subscription-based businesses face. Whether through pricing errors, missed renewals, or incomplete billing processes, these small inefficiencies can add up to significant lost revenue over time.

Payment Features 52

Payment Features Revenue Scale Operational efficiency. 52

SaaStr

FEBRUARY 15, 2024

Offering a suite of solutions dedicated to supporting multifaceted billing needs and revenue operations, I believe Metronome serves as the perfect scaling partner for innovative businesses and software companies. What’s your sweet spot for investing — check size, stage, type of deal? And how big is your current fund?

Scale 289

Scale Software Review Payment Features AI 289

Intercom, Inc.

OCTOBER 16, 2019

However, that doesn’t necessarily mean a “pivot”, but more often the evolution is a shifting business model as the company scales and the user base grows and changes. No matter the specifics of how your company adapts and grows, it’s crucial to be aware of how your pricing strategy relates to other aspects of your business.

Business Model 195

Business Model Scale Pricing Payment Methods 195

SaaStr

MAY 15, 2024

4,900,000 Paid Subscriptions, and Still Growing Paid Subscribers 15% Want to make a self-serve model work at scale? ARPU up 7%, A Significant Drive of Growth at Scale The more growth slows, the bigger the impact of price increases — assuming they are tolerated by the base. #3 5 Interesting Learnings: #1.

Scaling 304

Scaling Subscription Payment Features Pricing 304

FastSpring

JANUARY 17, 2023

Most subscription billing platforms let you: Automate invoicing and payments. Customize and manage one or more subscription and trial models. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Automated invoices and customer notifications.

Payments 125

Payments Payment Features Payment Methods Payment Services 125

SaaStr

JANUARY 24, 2024

She was hired because they saw a bit of softening in new business growth, and she came to help diagnose what was going on and help scale the business. While it may seem smart when you have five or fewer salespeople to sell anything and everything between $3k and $100k, that won’t scale. Attune sellers for one or the other. The result?

Scale 278

Scale Sales Hiring Scaling Revenue 278

SaaStr

MAY 27, 2021

Large customers only pay via invoices, especially for any deal of any material size (>$10k a year). Invoices have their own annoying set of characteristics (they can be Net 60+, you have to deal with procurement, etc.). The last thing a VP in a Fortune 5000 company wants to deal with is credit card payments or monthly invoicing.

Payment Features 251

Payment Features Outsourced Development Scale Payment Services 251

SaaStr

APRIL 17, 2024

But they are ar $780,000,000+ in ARR, with an 86 NPS and strong revenue growth at 29% overall and 49% in subscriptions (yes, it’s confusing). New Customers Still Growing 22% at Scale. For me, Net New Customer Count has become the metric I obsess the most about at scale. Is this the new bar to IPO in SaaS?

Scale 303

Scale Pricing Scaling Cloud 303

SaaStr

DECEMBER 27, 2020

But New Relic has continued to scale, crossing $650,000,000 in ARR (or so) and a $4B market cap. It’s the secret to scaling effectively. New consumption pricing model has increased revenue 15% where rolled out. Done right, this sort of anti-SaaS pricing model can lead to significantly more revenue.

Scale 342

Scale Outsourced Development SMB Cloud 342

SaaStr

JULY 15, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about scaling from $1M to $10M. We did a good AMA on this scaling at SaaStr Europa in Barcelona, a couple weeks back. That will scale, and then take those emails after four great pieces of content and do a weekly webinar and do a weekly get-together for them.

Scale 298

Scale Outsourcing Services Sales Hiring VP of Engineering 298

SaaStr

APRIL 2, 2019

She will share her top 5 lessons learned in building and scaling SaaS businesses from $1M to $500M in ARR including expanding to serve upmarket customers, moving from product to platform, and how to hire well to drive breakthrough customer experiences and business growth. Three times the price of our original product. Incredible.

Scale 248

Scale Sales Hiring Scaling Strategy 248

SaaStr

DECEMBER 7, 2020

It is time for SaaStr Scale and some of our sponsors are offering incredible deals and prizes for all Scale Attendees. Take advantage of a free 14-day trial special for SaaStr Scale attendees. Splash – Virtual and in-person event marketing built for scale. . PandaDoc – Keep deals moving wherever you are. .

Scaling 191

Scaling compliance Churn Innovation 191

SaaStr

JULY 20, 2024

Work with Great Executive Recruiters ”The first time I saw an invoice for an executive search, I think I had a heart attack,” Shrav joked. But the reality is, if you’re scaling from $1M to $20M in ARR, you’re going to need to become best friends with your executive recruiters.” Scale the GTM engine. Why does that matter?

Sales Recruiting 304

Sales Recruiting Sales Hiring Scale Engineering 304

Payrix

APRIL 10, 2025

Perhaps your platform is specifically designed for HVAC businesses and does everything from route management to inventory to CRM all while processing and reconciling one-time and recurring payments. This is common when outsourcing payments. As you can see, embedding payments can transform a platforms potential.

Payments 100

Payments Payment Services Outsourcing Services Payment Solutions 100

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Zoho Subscriptions. Remitting taxes at the end of the year.

Payment Methods 148

Payment Methods Merchant Services Payment Services Payments 148

SaaStr

MARCH 17, 2020

Learn how Pendo can help companies go from startup to scale-up here. Bandwidth’s nationwide network is built to support scale, provide deeper insights to help prevent user dissatisfaction, and by removing the middleman, SaaS companies enjoy direct-to-carrier pricing. ProfitWell.

Sales Hiring 236

Sales Hiring Scale Payment Features Marketplace as a Service 236