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When SaaStr Fund made the first investment in RevenueCat back in 2018, nobody could have predicted that this “simple API for managing in-app subscriptions” would become the infrastructure powering 33% of all mobile subscription apps and reach a $500M valuation in 2025. No one else was even building anything like this.
Here’s the best-practice way to calculate it: Start with your Beginning ARR (Annual Recurring Revenue) : This is the ARR from your existing customers at the start of the period you’re measuring. Subtract Churned ARR : This is the revenue lost from customers who canceled their subscriptions during the period.
Users describe desired outcomes in natural language: “Build me a SaaS tool for managing freelance projects with time tracking, client billing, and automated invoicing.” With a bit of a cowboy mentality for now. ” The AI handles architecture, data modeling, user experience, and deployment.
It’s about fundamental organizational redesign —from pricing models (hybrid consumption/subscription) to team structures (forward-deployed engineers vs traditional CSMs) to investment priorities (94% AI spend increases among high-growth companies). vs $8.7K), and dramatically leaner operations.
The Bottom Line Melio’s journey proves that solving a massive, painful problem with elegant technology can build a billion-dollar business—even in a crowded market. For founders: Focus on real customer pain, diversify your monetization, and remember that great exits come in many forms—not just peak valuations.
By Inga Broerman Scaling with Usage-Based Models: A Practical Guide to Metering The rise of usage-based pricing is revolutionizing the subscription economy. Usage-based pricing represents a seismic shift in how subscription businesses operate.
Unlike traditional businesses, most SaaS businesses operate the subscription pricing model. Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. Customer satisfaction measures customers’ happiness with a product, service, or experience.
Whether it’s polishing a blog post, a product release, or anything else…Speed of execution and iteration is now becoming more important. Don’t wait 3 weeks to get the productmarketing perfect…Or the blog post perfect. Spinning up GTM before product-market fit is fully obvious. Then iterate.
– RevenueCat now powers 1/3d of all new mobile subscriptions world-wide – New Apps using RevenueCat doubled in last 6 months – Powering monetization for ChatGPT, Notion, VSCO, Runna, and pic.twitter.com/McFmCBZ0eE — Jason SaaStr.Ai Lemkin (@jasonlk) May 22, 2025 But also, over time, I’ve made more mistakes too.
Its not just about knowing who your customers areits about having clear hypotheses that you can test on your journey to find product-market fit. Ideal customer profile (ICP) This involves identifying the key characteristics of the businesses or individuals your product is built for. Here are the basics you need to get started.
Wunderkind’s product announcement example. While this email may seem intriguing, it’s pretty simple when viewed from a productmarketing manager’s perspective. Duolingo’s new personal AI tutor launch The last one on our product announcement examples list is Duolingo.
The Startup Stage: Finding Product-Market Fit The startup stage is the foundation of any SaaS companys journey. During this phase, the primary focus is on building a product that meets a specific market need and ensuring that early users validate its core functionality.
Fred Viet: The mental model we had, and we are doing expansion as well in other markets currently, is, Always trying to have some early signal. I like what you say about making sure the market is pulling you. and I would say making sure the market is pulling us instead of trying to force too much in this direction.
.’” — Awni Shamah, Staff Product Manager at Amplemarket How the RevOps and productmarketing teams communicate with users through in-app elements The RevOps team uses Userpilot to communicate with users in-app about upsells or renewals. Resource center in Amplemarket.
There is also a separate category of companies experiencing true exponential growthAI companies, for example, which continue to raise at extremely high valuations, sometimes even before achieving product-market fit. Chasing down invoices?… Is itpre-sales? Post-sales? Onboarding? Engagement? Growth and expansion?
Using customer retention cohort analysis, you can track the percentage or number of customers from a specific group who still have active subscriptions over time. 💡 ChartMogul makes it easy to keep tabs on user retention and see how your penetration pricing strategy impacts long-term revenue.
And then before that, he served as the CMO of Just a small company you may have heard of, uh, called Salesforce, uh, where he was responsible for driving really the whole global corporate and productmarketing functions and led the team during a time period where Salesforce was really going through hyper growth. Productmarketer.
Here are a few problems that could hinder your app user retention: No product-market fit: If your app doesnt solve a pressing problem for users, they wont stick around. Personalize each experience at scale To keep users engaged, tweak their experience based on their actions, job titles, subscription plans, or other relevant attributes.
See How Userpilot Can Help Lifecycle email marketing is about responding to customers’ needs and problems across every stage of the customer journey. In productmarketing , it also needs to be tied to the users’ product experience, nudging them towards in-app actions. The goal is to incentivize repeat purchases.
Productmarket fit: If user retention is strong and the DAU/MAU ratio is high, it means users frequently engage with your mobile app because it effectively meets their needs. Now, what if your company’s goal was to increase paid subscriptions? What can tracking app engagement metrics tell us?
" Neil Lynch, ProductMarketing, NetSuite Use detailed reports to monitor team performance and progress toward goals. By analyzing sales activity, productivity, and individual contributions, you can identify training opportunities, recognize top performers, and replicate successful strategies.
Questions to ask: Who owns app localization internally: product, marketing, ops? For example, imagine youre offering a 40% subscription discount for Cyber Monday. Avoid potential confusion by aligning on project ownership, individual roles, and the best approach to talent and technology.
The last thing anyone needs is another CRM, another invoicing app, another quoting tool, another recruiting app, etc. And they are actually happy and love your product? But 8 times out of 10, it shows the earliest stages of real product-market fit, i.e., potentially having something. That’s real.
Pendo announced a new offering aimed to help startup companies accelerate product-market fit, and prove that product traction to early stage investors. Chargebee offers subscription billing and revenue operations for fast-growing B2B SaaS companies. Shop for your smart video conferencing camera at owllabs.com.
Productmarketing metrics are key for understanding and optimizing the performance of your product. They help you measure success, identify areas for improvement, and align your product management strategies with your overall business goals. Book a Userpilot demo to see how you can track all your metrics in one place.
Are you tracking the right ProductMarketing KPIs? With so many product growth insights available to every productmarketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your productmarketing. What is ProductMarketing?
If a metric doesn’t help you make decisions about your product, marketing, or overall business strategy , it’s likely a vanity metric. This actionable metric shows the percentage of trial users who convert to paid subscriptions. To identify vanity metrics, ask yourself: Does this metric drive decision-making?
Because MRR is based on subscriptions, it has a strong forward-looking element. For example, if a customer pays for a whole year in advance, you should spread their payment over the 12 months it covers and count each share towards your MRR for the year ahead. Example: A customer pays $60 for an annual subscription. Sure, it is.
Work with Great Executive Recruiters ”The first time I saw an invoice for an executive search, I think I had a heart attack,” Shrav joked. Once you have pull from the market in terms of productmarket fit, it’s time to lay the foundation and invest in product and engineering and key hires on the GTM side.
For subscription apps like Headspace , a global audience is part of their growth ambition. Cristina Poindexter , former ProductMarketing Lead at Headspace talked about price localization strategies and how it aligns with their goals of bringing mental health to the world. ChartMogul helps you manage global subscriptions.
Products Are Finding New Growth in the Opposite Segment. Historically, when SaaS businesses have gone to market, they’ve done so by finding product-market fit with one of two core audiences: consumers or businesses. And that decision shapes their product and sales processes for the life of their company.
From a Go-To-Market perspective, Zapier uses a hybrid model that involves a combination of freemium offerings, subscription plans, and partnerships. The Highest ROI Activities from Each GTM Function To wrap up, we asked GC what he’s seen work best in each of the Go-to-Market functions. At the same time?
Yet, Anthropc sends out a detailed list of everything like the core features of appointment scheduling, treatment planning, supply tracking, and billing and invoicing. That means faster cycle times between product and design and testing with customers. Framer is another really cool product for designing websites.
Show it to them in the context of your existing product. Market your new product within your existing product. Show the integration, show the new product with the customer’s data already in it. Alright, strategy number three – Finding productmarket fit again and again.
Net Dollar Retention Shows SaaS’s Best Qualities NDR encapsulates SaaS revenues’ best qualities in one metric: the subscription-based model. Burn Multiples Showcase Efficiency Why do burn multiples matter in today’s market? You do that by showing momentum. It captures the predictability of SaaS revenue and built-in growth.
Product-Market Fit . Hitting $1M ARR is the benchmark to figure out if you have a product-market fit.” – Veronika Riederle, CEO @Demodesk. Identify which customers are most likely to renew their subscription to your product and are growing with you. How to get the first ten customers. .
With this capability, you only have to ask customers to provide their payment info once, and tokenize it to securely store that data and continuously serve customers in the future. Launch subscriptions and recurring charges The benefits of card-present tokenization go beyond paymentsecurity.
We spoke to Buffer’s CEO Joel Gascoigne about his experience building Buffer and the role and place subscription data plays for the company. For the first 2-3 years of Buffer’s existence, Joel and his team did not need a specialized solution for subscription analytics. A smaller team allows us to be more productive and move quicker.
Whereas G used to build out a complex martech stack that was just focused on personalized emails with several different tools (with different subscriptions and costs), now he has his teams use only 1 or 2 AI-backed tools to help their personalized outbound at scale. The role of marketing teams is to succeed, ideally 100% of the time.
By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Understanding the Renewal Process in B2B Subscriptions In the competitive landscape of B2B subscriptions, the renewal process is a critical moment of truth.
One solution to this problem may be productized services. The productized services model allows agency owners, freelancers, and consultants to break out of billing by the hour or per project and instead invoice by sets of services rendered. What Are Productized Services For? Marketing/B2B Solutions.
SaaS pricing is typically done on a subscription basis where customers pay a recurring monthly or annual fee to use a company’s software. This metered-usage approach allows users to leverage the total value of your SaaS without being forced into a recurring monthly payment or an annual contract. .
It acts as a product launch blueprint for your business, enabling you to reach customers and sell your product more effectively. Here's how you can create an effective GTM strategy for your SaaS product. Why Is an Effective Go-to-Market Strategy Important for Any Startup? Whose problems does the product solve?
This guide will introduce you to the best resources available for productmarketing managers, providing you with a curated selection of valuable materials to enhance your skills and knowledge. TL;DR A productmarketing manager is a professional responsible for promoting and selling their company’s products.
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