Totango

APRIL 28, 2021

In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s product ROI.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

CustomerSuccessBox

JUNE 8, 2021

Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI. Interact with existing customers to identify pain points, prioritize business opportunities, and productize solutions to ensure customer success.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

SmartKarrot

OCTOBER 18, 2021

Provide process and reconciliation of invoicing for ON24 products and services. Work closely with other team members to articulate value proposition and strategy to maximize the 1st few months of subscriptions. Assist the Account Managers in collecting failed automatic payments of existing accounts. set by your manager.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

Totango

MAY 15, 2019

In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s product ROI.

Customer Lifetime Value 89

Customer Lifetime Value Enterprise Product ROI Customer Success 89

Totango

JULY 16, 2019

Instead of capturing the bulk of customer value at the initial sale, digital companies now rely on an ongoing process of renewal and upsell that can potentially continue for years. Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product.

Customer Lifetime Value 68

Customer Lifetime Value Outsourced Development Product ROI Enterprise 68

Totango

MAY 23, 2019

It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. To create happy customers, you have to shift your focus from the sales event and toward the ongoing nurturing of existing customers. Customer success upsells are critical to your own success.

Customer Success 76

Customer Success Product ROI Enterprise Metrics 76

Totango

APRIL 5, 2019

Adoption Metrics: Measuring the customer’s use of the product. Outcome Metrics: Measuring the customer’s product ROI. In the customer-centered approach to business , enterprises are no longer defined by sales and renewals. Remember, all customer success metrics should lead to action. Business Metrics.

Customer Success 74

Customer Success Metrics Customer Lifetime Value Product ROI 74