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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. ProductROI: What do your business success metrics tell you about the ROI a customer is enjoying? Totango creates software that helps you identify and capitalize on customer upsell opportunities.
Adoption Metrics: Measuring the customer’s use of the product. Outcome Metrics: Measuring the customer’s productROI. For example, the customer success team for an email marketing softwareproduct could analyze the volume of emails sent. Remember, all customer success metrics should lead to action.
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