SaaStr

MARCH 31, 2021

Even if a lot of the revenue isn’t truly recurring SaaS revenue. “We define ARR as annualized invoiced amounts per solution sku from subscription licenses and maintenance obligations assuming no increases or reductions in their subscriptions.” Gross revenue retention of 97%. ” #5.

Outsourcing Services 362

Outsourcing Services Outsourced Development Payment Features Cloud 362

FastSpring

MARCH 15, 2021

That’s the beauty of subscription models. While implementing a subscription model means ongoing revenue, it also brings up many challenges for managing those subscriptions. You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. Easier to Scale.

Payment Features 147

Payment Features Payment Services Subscription Payment Solutions 147

Blulogix

DECEMBER 31, 2024

By Inga Broerman Scaling with Usage-Based Models: A Practical Guide to Metering The rise of usage-based pricing is revolutionizing the subscription economy. Usage-based pricing represents a seismic shift in how subscription businesses operate.

Payment Features 52

Payment Features Scaling AI Search Subscription 52

SaaStr

APRIL 15, 2025

Heres why: Revenue in Consumption Models Comes from Usage, Not Signatures : Unlike traditional subscription SaaS, where you lock in revenue with a signed contract, in a consumption-based model, revenue only materializes when the customer starts using the product. Increasing customer consumption and retention. based on deal size).

Scale 147

Scale Compensation Retention Churn 147

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., free or paid trial and usage-based or fixed price subscriptions). Manage active subscriptions (e.g., Send invoices and/or payment notifications. You can also: Create trials of any length.

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

SaaStr

JULY 20, 2024

Let’s use net dollar or net revenue retention as an example. Secureframe has everyone on their customer success team calculate their book of business by hand to see their net revenue retention, so that they truly understand what goes into the calculation, what impacts it, and how they can better take action on it. What does this mean?

Sales Recruiting 304

Sales Recruiting Sales Hiring Scale Engineering 304

SaaStr

JUNE 7, 2019

Offering a wider choice of payment options, such as allowing users to add multiple credit cards when subscribing (also reducing the potential for failed transactions) or ACH/Direct Debit transfers, also creates a frictionless experience for the end user which will help customer retention in the long-term. Securing payments.

SaaS Payments 236

SaaS Payments Payment Services Payment Methods Payment Solutions 236

USIO

AUGUST 19, 2024

Simplify Subscription Payments with SaaS Solution Say goodbye to long, confusing, and costly payment processes. Say hello to efficiency and simplicity with advanced SaaS payment solutions for subscription services. Ready to transform your subscription payment processes?

Payment Solutions 130

Payment Solutions SaaS Payments Payment Services Payments 130

SaaStr

MAY 8, 2022

SaaStr 552: 5 Lessons on Building Your Sales Organization for Scale with Than Hancock, EVP of Sales @ Podium and Carlie Adams, Head of West Coast Sales @ Podium. SaaStr 551: Top 5 Mistakes While Building & Scaling Global Product Teams from Microsoft to Salesforce to Hubspot with Hubspot GM & VP, Products, Poorvi Shrivastav.

Scale 289

Scale Engineering Payment Features Sales 289

Subscription Flow

MAY 16, 2024

In this blog, while understanding more about CardPointe and why it still works for so many businesses, we will take you through a guide on managing Cardpointe recurring billing with SubscriptionFlow to ensure that you do not miss out on collecting recurring payments just because CardPointe has dropped it. What is CardPointe?

Payment Features 105

Payment Features Merchant Services Payment Solutions Payment Services 105

SaaStr

APRIL 24, 2021

Doesn’t ARR stand for Annual Recurring Revenue? ARR now really means revenue with 100%+ Net Revenue Retention. 50% revenue from software (recurring), 50% from payments (not-recurring). . You pay a subscription for websites to help you sell stuff. Well of course it does. 220m in ARR, $13B market cap.

Merchant Services 360

Merchant Services SaaS Payments Payment Solutions Payment Services 360

Intercom, Inc.

AUGUST 3, 2022

In July, newly released research from Harvard Business Review Analytic Service, sponsored by Intercom, revealed what we’ve all been thinking – customer engagement is the key to retention and loyalty. Targeted, personalized conversations at scale with Dynamic Content. Juggle multiple email lists with granular subscription management.

Payment Features 203

Payment Features Subscription Communication Engagement 203

Intercom, Inc.

NOVEMBER 21, 2019

One of our mantras here at Intercom is that customer retention is the new conversion. In an era when more and more businesses adopt a subscription model, strong customer retention is the key to sustainable long-term growth and requires a laser-like focus. . The ultimate goal is retention, not activation.

Retention 34

Retention Scale Marketing Underperforming Technical Team 34

SaaStr

DECEMBER 7, 2020

It is time for SaaStr Scale and some of our sponsors are offering incredible deals and prizes for all Scale Attendees. The biggest concern for service leaders is customer churn; and customer service is at the forefront to drive retention. Take advantage of a free 14-day trial special for SaaStr Scale attendees.

Scaling 191

Scaling compliance Churn Innovation 191

SaaStr

JULY 6, 2022

It’s scaling efficiently and impressively. GRR is revenue retention from existing accounts, including churn but excluding any account expansion. Workday has become a cash engine at scale, as all top SaaS companies should. Workday is another example of hitting that goal at scale. But we should have.

B2C 311

B2C Scaling Finance Enterprise 311

Payrix

APRIL 10, 2025

Perhaps your platform is specifically designed for HVAC businesses and does everything from route management to inventory to CRM all while processing and reconciling one-time and recurring payments. This is common when outsourcing payments.

Payments 100

Payments Payment Services Outsourcing Services Payment Solutions 100

SaaStr

MARCH 6, 2024

Seat Contractions Have Brought NRR Down From 120% to 111% While 111% NRR is still quite an engine at this scale, the drop in NRR from seat contractions explains a good chunk of the headwinds Okta has seen. #2. GRR / Logo Retention in Mid 90% Range. But that’s way down from 37% at just $2 Billion in ARR.

Fractional VPE 287

Fractional VPE Part-Time VPE Scale SMB 287

SaaStr

MARCH 17, 2020

Learn how Pendo can help companies go from startup to scale-up here. Bandwidth’s nationwide network is built to support scale, provide deeper insights to help prevent user dissatisfaction, and by removing the middleman, SaaS companies enjoy direct-to-carrier pricing. Shop for your smart video conferencing camera at owllabs.com.

Sales Hiring 236

Sales Hiring Scale Payment Features Marketplace as a Service 236

Clouded Judgement

JUNE 19, 2024

net retention and CAC payback). Net Revenue Retention High net revenue retention is the fourth aspect of a successful quarter, and one of my favorite metrics to evaluate in private SaaS companies. Here’s the data from Q1: We have seen net dollar retention start to trail off in the last couple quarters.

Cloud 318

Cloud GCP(Google Cloud Platform) Software Azure 318

SaaStr

MAY 8, 2021

Forcing your sales team to do collections is OK in the early days, but doesn’t work perfectly either, and doesn’t scale. Monthly invoices can make things even worse, of course. But getting paid in a simple ACH or credit card payment each month can be magical. Annual deals can create unnecessary customer friction.

SaaS Payments 317

SaaS Payments Payment Services Scale Payments 317

Stax

JANUARY 28, 2024

Long before the digital age, newspaper and magazine companies have been using the subscription model to create and retain a consistent readership for their publications. The most potent benefit of the subscription-based business model is that companies are guaranteed a fixed revenue stream—if they can retain their customers or subscribers.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. 4: High-end sales teams Increasingly, SaaS organizations leverage inside sales teams, since selling subscriptions is easier and less of a commitment than selling enterprise software. 3: Make onboarding seamless.

SaaS Payments 52

SaaS Payments Payment Features Subscription B2B 52

Stax

JUNE 18, 2024

Subscription models offer companies large and small the opportunity to build predictable revenue and high customer lifetime value. But managing subscriptions effectively and freeing up time and resources for expansion is no picnic. In a subscription business model, customers pay a recurring fee in exchange for a product or service.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

SaaStr

DECEMBER 16, 2021

Of course, it’s still important to track the big ARR picture, but GRR (Gross Revenue Retention) and NRR (Net Revenue Retention) are just as important to monitor. And do that in a way that scales.” Personalized, in-context scalable experiences will ultimately increase retention and accelerate company growth. Key Takeaways.

Strategy 275

Strategy B2C Scale Payment Features 275

SaaStr

AUGUST 25, 2022

Loaded with powerful team collaboration and client management tools, the Duda platform enables users to build feature-rich, responsive websites at scale. Maxio provides subscription and revenue management solutions that help growing subscription businesses offer flexible pricing and packaging—without the financial headaches.

Cybersecurity 274

Cybersecurity Scale compliance Payment Features 274

Intercom, Inc.

NOVEMBER 30, 2021

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. HubSpot’s Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStr

DECEMBER 27, 2020

But New Relic has continued to scale, crossing $650,000,000 in ARR (or so) and a $4B market cap. New Relic’s net negative churn / net dollar retention has dropped to 98% in the last quarter, despite a record 77% of revenue being from the enterprise. It’s the secret to scaling effectively. An incredible streak.

Scale 342

Scale Outsourced Development SMB Cloud 342

SaaStr

JANUARY 31, 2021

“The Current State of SaaS Companies, Subscriptions and Retention with ProfitWell” A great update from a version of this data just after Covid hit. #3. “How to Build out a Sales Organization from 0 reps to ~100 in 18 months with Flock Safety” A deep dive on how to scale an ultra-high velocity sales org. #5.

Scale 264

Scale Technical Review AI Sales Enablement 264

Sales Hacker

FEBRUARY 7, 2025

The focus shifts from experimentation to execution, as companies must scale operations to meet increasing demand. Scaling Operations: As the customer base grows, the company refines its pricing strategy to optimize customer acquisition costs and lifetime value. Tiered pricing models emerge to address these differences.

Pricing 112

Pricing Scale SaaS Technical Review 112

SaaStr

OCTOBER 13, 2022

ChartMogul is an analytics platform to help you run your subscription business. Our mission is to build powerful and secure cloud software for subscription businesses of all sizes, with a strong emphasis on good design and ease of use.

GCP(Google Cloud Platform) 260

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 260

SaaStr

OCTOBER 14, 2021

It was exciting as it scaled to be a more “enterprise” Github at first. GRR (Gross Retention Rate) of 97%. 90% of GitLab’s customers pay by subscription — but most still self-manage the deployment. So GitLab is one of those ones that sort of … always was doing well. Almost all of them. #3.

Outsourced Development 67

Outsourced Development Software Development Innovation Cloud 67

Stax

APRIL 15, 2025

For subscription-based businesses achieving consistent and predictable revenue growth is the holy grail. In fact, monthly recurring revenue (MRR) is one of the most important metrics subscription businesses should be aware of. Talk to sales What is Monthly Recurring Revenue (MRR)?

Payments 88

Payments SaaS Payments Revenue Payment Services 88

Blulogix

MARCH 12, 2025

By BluLogix Team The Future of Monetization: Why Usage-Based Billing is the Key to Scalable Growth Introduction Introduction Subscription models have dominated the digital economy for years, but in 2025, usage-based billing is emerging as the smarter, more scalable approach. Automate Billing & Invoicing to prevent revenue loss.

Payment Features 59

Payment Features AI Search B2B AI 59

Subscription Flow

DECEMBER 12, 2024

These are the functions that need to be streamlined for optimum revenue growth: pricing, product launch, marketing, service innovation, customer retention etc. Customer retention is key to unlocking a stable MRR, and ARR. Subscriptions are a great way for businesses to generate stable revenue streams.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

SaaStr

NOVEMBER 15, 2022

This can be thought of as the metric monolith, and historically, VCs would memorize and make decisions based on these thresholds: Net Retention = 120% +. Gross Retention = 90% +. Recurring Revenue = 90% +. SaaS Subscriptions as Annuities: It’s common to consider subscription contracts as annuities with an upfront cost.

Metrics 277

Metrics Machine Learning Artificial Intelligence Technical Review 277

SaaStr

NOVEMBER 8, 2023

And also, because it’s one of the Cloud leaders at scale ($1B+ ARR) that’s sort of canary in the coalmine. As we’ll see below, folks aren’t cancelling their subscriptions so much as trying just to downgrade and buy less. #2. Incredibly profitably — amazingly so. Great founder-CEO. So do many of you.

Scale 292

Scale Cloud Scaling Payment Features 292

Stax

MARCH 18, 2025

However, a SaaS company providing global HR and payroll solutions may have a few hundred customers paying a monthly or annual feein other words, making recurring payments over a longer period of time. Churn is the percentage of customers that end their subscriptions within a certain amount of time. Churn rate.

Scale 117

Scale Payment Services Payments SaaS Payments 117