SaaStr

NOVEMBER 28, 2022

These two departments are a SaaS company’s most important; without their alignment, there is no growth or scale. Prakash Raina, Co-Founder of Subskribe, and Leslie Hui, VP of Accounting Operations and Finance Transformation at Okta, break down the secrets to unifying SaaS teams, processes, and systems. Era 2, SaaS 2.0:

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Scale Finance Sales Hiring Scaling 246

SaaStr

AUGUST 19, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about how to scale faster. But maybe in SaaS and B2B things are pretty good. This morning, a pretty slow growing player, Ping Identity, slow to move to SaaS, slow to move to the cloud, struggled in some ways to compete with Okta and others, was acquired for 2.3

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Scale Sales Hiring Scaling VP of Engineering 267

SaaStr

JANUARY 24, 2024

Mark Roberge , SaaStr fan-favorite and Co-Founder and Managing Director of Stage 2 Capital brought together some of the top CROs in SaaS during the SaaStr Annual to share some of their greatest learnings and pivotal moments leading some of the Cloud 100 SaaS companies. From a GTM execution standpoint, they weren’t focused.

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Scale Sales Hiring Scaling Revenue 268

SaaStr

JULY 15, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about scaling from $1M to $10M. We did a good AMA on this scaling at SaaStr Europa in Barcelona, a couple weeks back. That will scale, and then take those emails after four great pieces of content and do a weekly webinar and do a weekly get-together for them.

Scale 286

Scale Outsourcing Services Sales Hiring VP of Engineering 286

Stax

MARCH 18, 2025

The SaaS industry has seen explosive growth in the past decadeand this is expected to continue this year. Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Churn rate. Customer lifetime value.

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Scale Payment Services Payments SaaS Payments 117

SaaStr

APRIL 2, 2019

Karen Peacock, COO of Intercom, one of the fastest growing SaaS businesses of all time, has led businesses of all sizes through massive growth. I’m going to share with you my stories in growing and scaling businesses, SaaS companies from one million to 500 million in ARR. So this third one, this is classic disruption.

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Scale Sales Hiring Scaling Strategy 247

SaaStr

MAY 15, 2024

A lot of you reading SaaStr are probably more B2B SaaS oriented and may not be paying attention to the consumer market, but it’s already massive and is continuing to grow quickly. In this week’s Workshop Wednesday, RevenueCat CEO Jacob Eiting and Growth Advocate David Barnard share their annual State of Subscription Apps report with us.

Payment Features 294

Payment Features Subscription B2B Mobile 294

SaaStr

MAY 12, 2022

Jim Rose, CEO of CircleCI, leverages his experience marketing to software developers to discuss the merits of moving from a subscription-based to a usage-based business model. The transition from a traditional SaaS-based model to a usage-based model fundamentally ?changes changes the key processes of your business.”.

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Scale Payments SaaS Payments Payment Services 258

SaaStr

APRIL 20, 2020

The last thing anyone needs is another CRM, another invoicing app, another quoting tool, another recruiting app, etc. More here: If You Have 10 {Unaffiliated} Customers in SaaS — You Have Something. Because SaaS and recurring revenue compounds. But again, SaaS compounds. Don’t quit now. But you will.

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Scale Payment Features Engineering Product Marketing 362

SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. Now, unfortunately there are a lot of constraints in Africa, major constraints when you’re talking about setting up and scaling a startup. Well, you have to build a direct sales force. FULL TRANSCRIPT BELOW.

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Scale Sales Recruiting Scaling SaaS Payments 219

SaaStr

FEBRUARY 9, 2024

Everything from hiring on the GTM side to layering in a sales-led motion into PLG. From a Go-To-Market perspective, Zapier uses a hybrid model that involves a combination of freemium offerings, subscription plans, and partnerships. Let’s dive into what’s making that hybrid model successful: PLG and Sales Led?

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Scale Sales Hiring Sales Marketing 311

SaaStr

AUGUST 30, 2021

Indian SaaS hybrid super success stories. but with 3,800 of 4,300 employees in India, and customers spread across the globe — Freshworks is a great example of the future of SaaS. But even with SMBs, it’s the bigger ones that are driving growth at scale — 50% of ARR is now from customers with more than 250 employees.

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Scale SMB Scaling Subscription 361

SaaStr

MAY 8, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Average SaaS Leader Grows 54% … At $1 Billion in ARR. When to Go Multi-Product in SaaS. Unlocking Growth in the Internet Economy: a Perspective from Stripe Head of Invoicing, Suzanne Xie. Top Podcasts This Week: 1.

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Scale Engineering Payment Features Sales 278

Sales Hacker

FEBRUARY 7, 2025

SaaS pricing isn’t static – it’s a living strategy that grows with your company. From your first paying customers to enterprise domination, here’s how successful SaaS companies level up their pricing game to maximize growth and profitability at every turn.

Pricing 111

Pricing Scale SaaS Technical Review 111

SaaStock

JANUARY 25, 2019

The Latin American SaaS landscape is hustling and bustling, having seen more IPOs in the last 6 months than the previous 20 years combined. We will gather 300 leading SaaS founders, executives and investors for three days packed with opportunities and rich exchange of knowledge to push the whole ecosystem forward.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

SaaStr

JUNE 7, 2019

With thousands of new startups emerging everyday and the average turnover rate for business applications trending at 39% annually, the SaaS industry couldn’t be more competitive. Despite the hyper competition, many SaaS providers take their organization’s payment processing experience for granted. Securing payments.

SaaS Payments 230

SaaS Payments Payment Services Payment Methods Payment Solutions 230

SaaStr

MAY 22, 2022

The #1 Mistake I See Founders Make When They Hire Their First VP of Sales. SaaS Multiples Are At a 3+ Year Low. SaaStr 554: The Builders and Sellers Playbook: Proven Models that Help GTM and Product-led Teams Scale with CircleCI CEO Jim Rose. But the Cloud Remains on Fire. That Matters More. Where It Goes From Here.

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Scale Sales Hiring Payment Features Marketing 293

SaaStr

FEBRUARY 15, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. Metronome’s sophisticated billing and subscription management platform enables companies to easily manage and automate complex billing and invoicing processes.

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Scale Software Review Payment Features AI 278

SaaStr

MARCH 31, 2022

This episode is an excerpt from a session at SaaStr Scale. So for the audience, cloud giants are turbocharging startup sales, and the predominant reason for this is because they’re fundamentally changing IT budgets at the customers that we’re all selling to. Jabari Norton, VP WW Partner and Alliances, Sumo Logic.

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Scale Marketplace as a Service Cloud SaaS Payments 256

SaaStr

APRIL 1, 2022

We haven’t spent as much time on SaaS security companies in the 5 Interesting Learning series as perhaps we should have. 5 Interesting Learnings: #1, 16,000 customers at an average of $100,000 per customer — with a mix of inside sales, field sales, and free trials. But there’s so, so much growth there.

Scale 306

Scale Cloud Scaling Payment Features 306

SaaStr

MAY 1, 2021

In scaling the cash-flow side of SaaS, there’s almost nothing more powerful than a nnual contracts combined with prepaid cash. Nothing is a bigger headache in a Fortune 500 company that having to go back to procurement every single month to get an invoice approved. And as a result, even more chose monthly subscriptions.

Payment Features 286

Payment Features Scale SMB Churn 286

SaaStr

NOVEMBER 19, 2020

But, there are still many interesting things we can learn from Shopify, especially since it sells to so many SMBs, has been late to go upmarket, and combines a payments/fintech element with pure SaaS. Sales might want a tighter “gate” to convert to paid. Subscriptions can fuel payments and merchant revenue.

Payments 363

Payments Merchant Services Payment Solutions Scale 363

Chart Mogul

JANUARY 9, 2025

So read on, and hopefully, your SaaS sales journey will be less about trial and error and more about steady progress toward success. Whats important to note is that each model targets a distinct customer persona and, therefore, has a unique approach to the customer journeyfrom brand awareness to sales and, ultimately, conversion.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

SaaStr

JULY 20, 2024

The best SaaS companies Lightspeed has seen in their portfolio are maniacal about defining these key metrics and tracking them with specific targets in mind on a consistent basis. Work with Great Executive Recruiters ”The first time I saw an invoice for an executive search, I think I had a heart attack,” Shrav joked.

Sales Recruiting 292

Sales Recruiting Sales Hiring Scale Engineering 292

USIO

AUGUST 19, 2024

Simplify Subscription Payments with SaaS Solution Say goodbye to long, confusing, and costly payment processes. Say hello to efficiency and simplicity with advanced SaaS payment solutions for subscription services. Improved Payment Security : Security is a major concern in payment processing.

Payment Solutions 130

Payment Solutions SaaS Payments Payment Services Payments 130

SaaStr

JANUARY 7, 2021

Whether it was our interview with Podium’s Eric Rea on how he scaled with a team outside the Bay Area before it was really considered an option, or TripAction’s Megan Eisenberg on how to prioritize trade-offs in marketing without sacrificing pipeline, we’ve covered the gambit of relevant topics throughout the year. .

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Scale Sales Hiring Scaling B2B 286

SaaStr

DECEMBER 27, 2020

But New Relic has continued to scale, crossing $650,000,000 in ARR (or so) and a $4B market cap. Slow growth means a low multiple. It’s the secret to scaling effectively. This is fairly common as companies go more enterprise, and the sales team especially wants to limit the use of free accounts and pilots.

Scale 339

Scale Outsourced Development SMB Cloud 339

SaaStr

JUNE 5, 2020

Debt for SaaS companies done right is a gift. Few folks have more data than Nathan Latka and he offers up some insights on how to properly leverage up in SaaS. Geoffrey Moore calls this group the Late Majority and the Laggards in his book Crossing the Chasm , a secret bible for many SaaS CEO’s. . — ed.

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Venture Capital Technical Review SaaS Scale 293

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., free or paid trial and usage-based or fixed price subscriptions). Manage active subscriptions (e.g., Send invoices and/or payment notifications. We take the lead on audits.

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

FastSpring

JANUARY 27, 2022

Small tweaks to your SaaS billing practices can make a huge impact on the customer experience. For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It 7 growth hacks from the SaaS experts. Learn more here.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

SaaStr

JUNE 28, 2021

This usually doesn’t happen in the very early days, when you just have a few employees and almost no real marketing or sales expense. Let’s take this example of a SaaS company doing really well at $100k MRR. You need some more room to experiment and make mistakes as you scale. Renewals take a few years to kick in.

Sales Hiring 325

Sales Hiring Scale Payment Features Finance 325

SaaStr

MARCH 8, 2021

Q: What is a good model for SaaS product sales commission? The average package price is USD 500 for subscription/month. At the end of the day, most SaaS companies pay their reps all-in (base + bonus) from 20%-25% of what they close in total comp — base + bonus. That’s pretty do-able for inside sales.

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Scale Sales Compensation Churn 227

SaaStr

NOVEMBER 2, 2022

But is Duolingo SaaS? Well, it’s SaaS-ish. The core product is very B2C, but the upgrade to paid has very SMB B2B metrics, and 80% of the revenue is subscription based. They have almost 40 million free users to get to their scale. #2. So it’s doing what Wall Street wants today. 5 Interesting Learnings: #1.

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Scale B2C SMB B2B 312

SaaStr

APRIL 17, 2024

But now a second SaaS security leader has filed to IPO, Rubrik. But they are ar $780,000,000+ in ARR, with an 86 NPS and strong revenue growth at 29% overall and 49% in subscriptions (yes, it’s confusing). Is this the new bar to IPO in SaaS? New Customers Still Growing 22% at Scale. 68% of Revenue in U.S.,

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Scale Pricing Scaling Cloud 291

SaaStr

AUGUST 21, 2024

Grew Restaurant Locations 29% Year-Over-Year to 120,000 Perhaps the most important metric at scale. Only 18% of Revenue From SaaS. Shopify and Bill both also get the majority of their revenue from financial fees and transaction fees, not software subscriptions. Restaurants have $1 Trillion in sales and are about 4% of the U.S.

Scale 294

Scale Payment Methods SaaS Payments Payment Solutions 294

SaaStr

MAY 15, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: SaaS Multiples Are At a 3+ Year Low. When to Go Multi-Product in SaaS. SaaStr 554: The Builders and Sellers Playbook: Proven Models that Help GTM and Product-led Teams Scale with CircleCI CEO Jim Rose. Where It Goes From Here.

Scale 267

Scale Sales Hiring Payment Features Marketing 267

SaaStr

APRIL 28, 2019

As part of our new 5 Interesting Learnings series, here are a few: Freemium continues to scale for Slack, but now more as a lead gen tool. Free also serves as a hunting ground for sales to find prospects and leads. Slack notes this is now the primary value of self-service (lead generation vs. direct conversion).

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Scale Venture Capital SMB Enterprise 279