SaaStr

JUNE 7, 2019

Despite the hyper competition, many SaaS providers take their organization’s payment processing experience for granted. Whether we want to admit it or not, payments can play a big and often unseen role in contributing to or reducing customer churn. Making payments accessible overseas. Securing payments. A 2017 U.S.

SaaS Payments 236

SaaS Payments Payment Services Payment Methods Payment Solutions 236

Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. Hiring for sales with John Barrows.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. All without burning out your team or budget.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStr

NOVEMBER 21, 2022

Robert Butler, Chief Commercial Officer at Payrix, has spent over 25 years in fintech and has most recently grown Payrix from $4 million to $100 million in ARR over the last four years, leading to a successful buyout and the launch of Worldpay for Platforms. Brex then scaled its payments business quickly.

Payments 243

Payments Payment Methods Embedded Payments Scale 243

Intercom, Inc.

MARCH 10, 2022

With lockdowns preventing in-store experiences, shoppers have gravitated towards brands that can provide the best online experience possible. And, as society reopens, it is vital to maintain ease of movement between in-store and online channels – not just for your customers, but for your teams. Proactive engagement.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Intercom, Inc.

MARCH 31, 2021

Today, customers’ expectations for fast, personal support are higher than ever – making automation essential for resolving simple, repetitive queries at scale. Human support is an essential part of any successful support strategy, but the reality is that it doesn’t scale and it’s expensive to operate. Be personal.

Payment Methods 213

Payment Methods Scale Payment Solutions Payment Services 213

SaaStr

JULY 30, 2024

Product-led outperformers generate ten percentage points higher in ARR and 50% higher in valuations than sales-led growth outperformers. PLG ensures your product is doing the work for you in terms of customer advocacy, acquisition, and retention. How do you scale PLG? What does scaling Enterprise ARR mean?

Underperforming Technical Team 288

Underperforming Technical Team Enterprise Scale Payments 288

FastSpring

FEBRUARY 19, 2019

Learn more about page speed, how it affects sales, and how you can optimize loading time. Then pick up a few additional tips for converting online sales, because having the fastest page on the planet can only take you so far without a more comprehensive strategy. What does the data say about page load time and sales?

Payment Methods 96

Payment Methods Scale Payment Solutions Payment Services 96

Intercom, Inc.

MAY 1, 2018

The latest batch of billion-dollar companies are built on high customer retention. At Traction Conference, an event all about how to keep and grow customers and revenue at scale, I explained how to build onboarding based on your customers’ goals, and why when your product improves, your onboarding must improve with it.

Retention 223

Retention Payment Methods Onboarding Payment Solutions 223

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Take a traditional business, like a furniture store. The SaaS industry has seen explosive growth in the past decadeand this is expected to continue this year.

Scale 117

Scale Payment Services Payments SaaS Payments 117

SaaStr

MARCH 19, 2021

Shopify, since last year, has nearly tripled in market cap driven by the rise of e-commerce, but also the digital payments and the QR code system they provide for contactless payments. We’re seeing more and more companies, particularly cloud companies with the ability to scale, and grow even more rapidly in the new normal.

Cloud 285

Cloud Scale Payment Methods Payment Solutions 285

SaaStr

SEPTEMBER 26, 2019

The first thing SMBs did was look at their credit card payments and cancel everything they could. They still needed to process payments, track orders, ship orders, run financials, sign contracts, store data, etc. They still needed to process payments, track orders, ship orders, run financials, sign contracts, store data, etc.

SaaS Payments 280

SaaS Payments Sales Hiring Scale SMB 280

SaaStr

MAY 8, 2021

Close say a $125k contract, even after a healthy sales commission, that’s $100k+ in the bank right now! bills, “payment terms”, and often, repeated follow-up. Most start-ups don’t have a good enough finance person or firm to be good at collections. Annual contracts require P.O., So for sure, do that.

SaaS Payments 317

SaaS Payments Payment Services Scale Payments 317

SaaStr

APRIL 30, 2022

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. This wasn’t the case.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

User Pilot

MARCH 29, 2023

How can you use NPS eCommerce to gain qualitative feedback as part of your online store strategy? How to use NPS to boost sales Send customers who answered the NPS survey a follow-up question so you can make sense of the score they provided. Why is NPS score important for eCommerce businesses?

Payment Methods 94

Payment Methods Scale Payment Services Sales 94

SaaStr

JUNE 13, 2019

In addition, we believe that this data is representative, because if you look at the different kinds of buyers from the respondents, you see it spans everything from operations and marketing to sales and engineering, even down to legal. Our second topic, benchmarks around retention. Logo retention. Here’s another slide.

Scale 254

Scale Sales Hiring SMB Payment Services 254

Tom Tunguz

JANUARY 3, 2018

It permit companies to bring US dollars held abroad (from software sales in other countries) back to the US at a lower tax rate than before. The scale is enormous. A while ago, I pulled up the Redpoint website from a decade ago, when the bios of the partners said things like “I invest in the internet.”

SaaS Payments 204

SaaS Payments Scale Blockchain Artificial Intelligence 204

USIO

JANUARY 15, 2024

Subscription Models: Usio will provide general insights into why subscription-based payment processing is often considered advantageous for Software as a Service (SaaS) businesses. Customer Retention: Subscriptions encourage customer loyalty as users are committed to the service for a predefined period.

SaaS Payments 130

SaaS Payments Payment Services Payments Payment Solutions 130

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Learn the latest strategies for your most personal, efficient support team yet.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

FastSpring

JANUARY 27, 2022

We also show you how to personalize your billing practices with advice from our experience working with thousands of SaaS businesses. The person using your SaaS product may not have access to the credit card used to sign up. He then sent out a link to this page inside payment failure notification emails.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

SaaStr

MARCH 17, 2020

How to create boundaries and norms with the sales team, how to find customer advocates, how to build and scale your program, as well as the difference between incentivized vs. reward program. Customer reference program went from something that was nice to have and important to absolutely critical to our new business sales cycle.

Scale 191

Scale Payment Services Sales Hiring Payment Methods 191

ChurnZero

FEBRUARY 28, 2025

2: Payment structure SaaS is paid on a recurring basis. So even though you do need to continually win your subscriber on an ongoing basis, by the time it comes up for that first renewal, the sales rep may be long gone. 1: Balance acquisition, engagement, and retention. 1: Balance acquisition, engagement, and retention.

SaaS Payments 52

SaaS Payments Subscription Payment Features B2B 52

FastSpring

MARCH 3, 2023

Send invoices and/or payment notifications. To learn more about how FastSpring can help you scale quickly, sign up for a free account or request a demo today. As MoR, we take on transaction liability for you, meaning we: Collect and remit the right amount of sales tax, VAT, and GST for you. We take the lead on audits.

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

SaaStr

SEPTEMBER 13, 2020

If you look back on February 5th, 2019, which was the SaaStr Annual, hopefully many of you were there in person, we gave the state of the cloud presentation and talked about the power of the industry, and the power that’s been building in terms of market capitalization of just the public cloud companies and what they show.

Sales Hiring 235

Sales Hiring Scale Payments Cloud 235

Stax

AUGUST 20, 2024

Airline credit cards, payment plans for costly items, and car rental insurance are forms of embedded finance that have been around for a while. This infrastructure helps businesses provide financial solutions, such as digital payments, directly on their websites or mobile apps. Today, you don’t even have to exit the app.

Payments 88

Payments Payment Methods Merchant Services Finance 88

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. Adnan Chaudhry | SVP of Sales @ Salesforce. There was not a lot of outbound sales or marketing.

Sales Hiring 216

Sales Hiring Scale SaaS Payments Payment Services 216

FastSpring

SEPTEMBER 2, 2020

When you’re trying to decide how to scale your business and how to calculate profits, there are tons of metrics out there you can use. In this article, you’ll learn all about LTV, why it’s important, how other companies have used it to scale, and finally—how to calculate your company’s LTV.

Scale 148

Scale Payment Methods Payments SaaS Payments 148

FastSpring

JULY 16, 2019

Since SaaS-friendly billing, also known as recurring billing , is designed specifically for companies who sell online services with a subscription model, it offers many advantages over a typical payment system. Keep reading to learn why implementing recurring billing is the right strategy for scaling your SaaS business.

Payment Methods 97

Payment Methods Payments SaaS Payments Payment Services 97

Subscription Flow

DECEMBER 12, 2024

These are the functions that need to be streamlined for optimum revenue growth: pricing, product launch, marketing, service innovation, customer retention etc. Customer retention is key to unlocking a stable MRR, and ARR. Improved ROI: Planned and monitored business growth leads to helpful insights.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

SaaStr

DECEMBER 26, 2019

So if we can pop up the Slido slide and I want to invite you all to take your phone and go on slido.com for this session so that you can start asking the panel questions. Pauline : Yeah, so I work at OpenClassrooms, which is a European leader in online education. So quarter after to be able to now scale the company.

Sales Hiring 194

Sales Hiring Payment Methods Payment Solutions Marketing 194

Blulogix

FEBRUARY 14, 2025

The future of renewals is automated, intelligent, and scalable , and businesses that embrace this shift will unlock higher retention, stronger revenue growth, and improved customer experiences. By tracking customer engagement, usage trends, and service adoption , companies can: Personalize renewal offers based on actual customer behavior.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

FastSpring

MARCH 15, 2021

Do you know what’s better than one sale? Multiple sales that happen automatically. You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan.

Payment Features 147

Payment Features Payment Services Subscription Payment Solutions 147

FastSpring

SEPTEMBER 24, 2020

Revenue refers to the total earnings a company generates through its core operations like sales of products or services, rents on a property, recurring payments , interest on borrowings, etc. Data Sales : Businesses earn revenue from selling the data they collect on their consumers to other consumers or businesses.

Payments 112

Payments Payment Methods Payment Features Payment Services 112

Full Session

DECEMBER 30, 2024

Are you looking to optimize your website’s performance but unsure if VWO is the right choice? Optimizely: A digital experience analytics platform focusing on A/B testing, experimentation, and personalization with advanced targeting capabilities. You’re in luck! Book a demo to learn more. Pricing is available upon request.

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

ChurnZero

MAY 16, 2025

CRMs are designed to support sales teams, helping them track leads, manage opportunities, and close deals. They are deal-centric, perfect for managing a sales pipeline, but are not built to handle a CSMs workflow or post-sale engagement. 1: CRMS are not created for customer success. Marketing automation (e.g.,

Payments 52

Payments Customer Success Payment Solutions Payment Services 52

Baremetrics

MARCH 31, 2021

SaaS and subscription companies like yours need to collect and manage recurring payments at scale. Regular payment gateways like SagePay and WorldPay won't cut it. All the data your startup needs Collecting payments is just one step of effective subscription management. It's the No.1 Try Baremetrics free. Square Fees: 3.5

Merchant Services 98

Merchant Services SaaS Payments Payment Services Payment Features 98

User Pilot

APRIL 30, 2024

Userpilot is a leading B2B product growth tool that excels at in-app engagement , product analytics, customer feedback collection, customer support, and integrations. Shopify enables product management, payment processing, and landing pages for seamless e-commerce operations and growth. What are the benefits of the SaaS model?

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104