Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Take a traditional business, like a furniture store. This method can help you determine the best ways to reach SaaS growth within your business. More on that later.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Baremetrics

DECEMBER 18, 2019

What can we do to improve retention? But first, in order to improve retention, we first have to be able to measure it. These are the three retention measurements I usually start with: The “How would you feel if…?” strong acquisition and retention) almost always exceeded that threshold. Why are customers canceling?

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

User Pilot

MARCH 25, 2024

While acquiring new customers is important, it’s more expensive than customer retention. Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Put simply, the loss of a customer is expensive.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

Intercom, Inc.

NOVEMBER 25, 2021

He’s also a keynote speaker and CX expert with over 20 years of experience in the field, having led teams in social media, marketing, and customer experience at companies such as Humana, McDonald’s, and Discover. Retention over acquisition. Come drive our car, come to our store.’ Customer retention is the new conversion.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

User Pilot

JULY 23, 2020

You’re leaving cash on the table for your competitors to sweep up if you don’t have a strategy for retention marketing. So, in this blog we’ll show you how to keep your customers happy with a targeted retention strategy. What is Retention Marketing? How to Measure Retention. Day 1 Retention. Week 1 Retention.

Retention 95

Retention SaaS Payments Strategy Payment Solutions 95

User Pilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Create a personalized onboarding flow to help users reach the Aha! What are the reasons for customer churn in SaaS? moment faster. #3:

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

FastSpring

JANUARY 27, 2022

We also show you how to personalize your billing practices with advice from our experience working with thousands of SaaS businesses. The person using your SaaS product may not have access to the credit card used to sign up. He then sent out a link to this page inside payment failure notification emails.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Subscription Flow

OCTOBER 2, 2024

These businesses invest a lot in sales, customer retention strategies and advanced billing software to grow their bottom line. An effective revenue retention strategy begins by identifying the reasons behind revenue leakage. Manual weaknesses can entail something as basic as putting an incorrect total amount on a customer’s invoice.

Payments 105

Payments Payment Features Payment Services Payment Solutions 105

User Pilot

APRIL 15, 2024

Increased retention. Generic support without any personalization. Steps to eliminate customer pain points: Offer personalization with omnichannel support. Increased retention : Customers who feel heard and valued are more likely to become loyal advocates. Better customer support. Competitive advantage.

Communication 105

Communication SaaS Payments Payment Methods Payment Solutions 105

Full Session

DECEMBER 23, 2024

Are you tired of using Mouseflow for your website analytics ? In this article, we will help you find the best Mouseflow alternative that can help you dig deeper into user behavior, satisfaction, and retention. You’ll discover new ways to improve your website performance and keep visitors happy. Book a demo to learn more.

Payment Services 52

Payment Services Payment Solutions Software Review Payments 52

Natalia Luneva

JANUARY 13, 2021

Tracking your customer retention and churn metrics help you understand your growth opportunities. Just look at these stats: Increasing customer retention rate only by 5% can increase your profits by 25-95 %. The period refers to a month or year depending on which payment option you offer or which of them is more popular.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 174

Payments Merchant Services Payment Solutions Payment Services 174

Stax

FEBRUARY 28, 2024

But if you’re a B2B solution, there’s a high likelihood that businesses will be interested in being able to accept customer payments, rather than just sending them a PayPal link or to a generic payment gateway. How do you add payment processing capabilities to your software? By partnering with a trusted SaaS billing platform.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

User Pilot

MARCH 9, 2023

In this article, we’ll discuss customer attrition in depth and discuss the strategies you can use to reduce churn and increase customer retention and loyalty. Use welcome screens to segment customers and understand their jobs-t0-be-done to personalize their onboarding. What causes customer attrition?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

User Pilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. The first step in preventing churn and improving customer retention is determining the factors contributing to at-risk clients.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

Baremetrics

FEBRUARY 2, 2021

If you’re looking the best online payment processor, you've likely come across options including Stripe and Zuora. Wide Range of Payment Options Stripe helps companies take their business international, with support for over 135 currencies. Both power a wide range of companies, but which is the best for your business?

Payment Methods 75

Payment Methods Payment Services Technical Review Merchant Services 75

Baremetrics

MARCH 23, 2020

For example, a churned user on a $50/mo plan isn’t nearly as bad as a churned user on a $500/mo plan. One thing I do to build that personal relationship is send every new trial a one minute personalized video to introduce myself and welcome them to the trial. It’s an app store optimization tool. First, is MobileAction.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

ProfitWell

AUGUST 18, 2020

Reliance told her that she would need to buy-out the remainder of her two years in one lump sum payment, plus the interest the company would lose over those two years, and she would have to pay an additional hefty administration fee too. The administration fee alone totaled nearly three of her monthly payments. Every person has biases.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

User Pilot

JUNE 20, 2023

So, in addition to improving your customer retention rates, these customers help grow your customer base and drive revenue growth. It is a UX research method that measures how easy it is for users to use your product. Ultimately, your choice of testing method will depend on your goals, product development stage, and more.

Payment Methods 98

Payment Methods SaaS Payments Strategy Payment Services 98

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. These companies can scale really efficiently.

Payment Solutions 218

Payment Solutions Pricing Payments Payment Services 218

Baremetrics

NOVEMBER 9, 2021

Develop a Full Marketing Strategy 2. An example of synergy could be an ecommerce brand aggregator acquiring an ecommerce tool to scale the primary business. A recent example of this is Instacart acquiring Caper AI for $350 million to streamline the online shopping experience. Transferability 2. Sustainability 3.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

User Pilot

OCTOBER 6, 2022

What customer data can you collect to derive valuable insights and improve retention? Customer behavior analysis helps you identify the most valuable users and personalize your marketing strategy to reach them. Here are six steps to performing customer behavior analysis to boost customer retention: 1. That’s it.

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. These lay the foundation that enables your team to run as efficiently as possible.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Point Nine Land

JUNE 18, 2023

In fact, it’s almost impossible to get a really good understanding of a service’s usage without looking at activity and retention numbers on a cohort-by-cohort basis. Cohort analysis is a powerful method used to analyze groups of customers and their behavior over time. Should I look at churn or retention cohorts?

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

FastSpring

JANUARY 26, 2024

But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.” Product teams can better improve and develop products when customer success has helped identify what customers need. What was the first thing you bought online?

Customer Success 158

Customer Success VP of Engineering Payments Payment Methods 158

SaaStr

AUGUST 12, 2022

But it sounds like the bad news is you’ve got a limited runway. It’s not the investor’s problem if you have an expensive team. They know everyone, and if they don’t, someone on their vast team does. Like if you have a three people in a team, what do you think that is recession proof right now?

Scale 245

Scale SaaS Payments Scaling SaaS 245

SaaStr

DECEMBER 10, 2019

WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. I think on the plus side, coming into a firm like JPMorgan, we were a 200 person company when we were acquired. The day that acquisition closed, we became a 250,000 person company.

Payment Services 182

Payment Services Merchant Services Payment Solutions Payments 182

FastSpring

DECEMBER 11, 2018

For those of you who need some new ideas to boost sales, we just posted some fool-proof tactics to boost online sales here (link to the New Year Deal post). Understanding your customers’ motivations is key in developing content strategy, products and improving the customer journey. Improve the Customer Experience.

Payment Methods 66

Payment Methods Underperforming Technical Team Business Social Media 66

FastSpring

APRIL 26, 2022

While it’s not a bad idea to be measuring both, your monthly churn rate should be much, much lower than your annual churn rate. Quantitative Data Gathering: Website and Product Data. Next, let’s look at how to develop a churn-reduction action plan. It’s the opposite of customer retention. What Is Negative Churn?

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Scytale

SEPTEMBER 3, 2024

To simplify, HIPAA is the health information police and was set out to protect any and all personal information about a person’s health and how this information is stored, protected and shared. If the information refers to the healthcare data or payment of healthcare data -it’s PHI and it’s protected by HIPAA.

Payment Services 98

Payment Services compliance Technical Review Healthcare 98

ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. Make your insights actionable for your team by consolidating them into an easy-to-digest scorecard.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

BrightBack

AUGUST 19, 2019

Here are three ways to grow your business utilizing customer retention. Organize your teams around the customer relationship. It's critical for companies to place just as much emphasis on retention as they do on acquisition. A subscription business model requires proving a consistent return on investment (ROI) to your customers.

Retention 55

Retention Underperforming Technical Team Strategy SaaS Payments 55

User Pilot

AUGUST 22, 2024

Challenges involved in user onboarding include keeping up with regulations, ensuring data quality, overcoming legacy system limitations, implementing robust security measures, and providing ongoing staff development. For example, Jumio and Onfido allow you to verify your customer ID online, ID.me

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

SaaStr

NOVEMBER 21, 2019

Emilie Maret | Fellowship Team @ The Family. We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. Emilie Maret | Fellowship Team @ The Family. The good thing is … this is the good news, bad news. Join us at SaaStr Annual 2020.

New CTO 182

New CTO Sales Hiring B2C CTO Hire 182

ProfitWell

OCTOBER 23, 2019

A literal downfall, in poor Icarus’s case, after his wings melted mid-flight. Thankfully, you don’t need to end up like poor Icarus. Your product is only part of that equation—your onboarding process, customer success teams, and self-service education also play a huge role. He was excited to go flying.

Churn 56

Churn Payment Methods Payment Services SaaS Payments 56

ProfitWell

DECEMBER 4, 2019

Recurring payments. The software-as-a-service business model involves providing a subscription service, so you will have to worry about getting payments every month/year as opposed to only once. Recurring payments take the form of monthly recurring revenue, otherwise known as MRR. Heightened customer retention.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

ProfitWell

MARCH 11, 2020

But creating customer retention strategies requires a deep understanding of your retention issues. Why you need to understand your customer retention metrics. In particular, your customer retention metrics are a critical component of long-term business planning. How is customer retention measured?

Retention 52

Retention Metrics SaaS Payments Underperforming Technical Team 52