SaaStr

JANUARY 26, 2025

Because while the payment problem was solved, the marketing side of mobile commerce remained broken. Solve Hard Technical Problems Create multiple moats Patent protection Technical innovation Market leadership 2.

Technical Review 268

Technical Review Payment Solutions Scale Payment Services 268

SaaStr

APRIL 17, 2021

Perhaps the most interesting thing is just how similar both these website-builder-plus-ecommerce companies are. It’s growing at the same rate (~30%), booming from ecommerce (+78% for Squarespace, +60% for Wix). Monetizing ecommerce via subscriptions, but not payment processing. 85% NRR.

Payment Methods 338

Payment Methods Merchant Services Payments Payment Services 338

SaaStr

AUGUST 3, 2022

Folks that wanted to go online, stayed online. But folks that didn’t really want to sell online, sort of stopped when they didn’t have to anymore. Shopify returned to earth, and is now growing just at the overall rate of ecommerce. #2. From CEO Tobi Lutke: “It’s now clear that bet didn’t pay off.

Payment Methods 288

Payment Methods Merchant Services SaaS Payments Payment Solutions 288

FastSpring

NOVEMBER 18, 2020

Note: Apple announced that it would be reducing the App Store fee from 30% to 15% for most developers starting on January 1st, 2021. For app entrepreneurs and ecommerce store owners, the battle to be noticed in the marketplace is ongoing. Epic Games wants to take control of their online sales with its own marketplace.

Payment Methods 147

Payment Methods Payment Solutions Merchant Services SaaS Payments 147

USIO

MAY 13, 2024

With a large scale company needing checks to be processed and done, the expense of materials is very high. Digital disbursements offer several benefits over traditional payment methods, such as checks or cash. This can be especially beneficial for urgent or time-sensitive payments. Well that’s because of cost.

Payment Methods 264

Payment Methods Payment Services Payments Payment Solutions 264

Payrix

JANUARY 28, 2025

In this episode of PayFAQ: The Embedded Payments Podcast, host Ian Hillis welcomes Matt Downs, President of Worldpay for Platforms, to discuss software-led payments predictions for 2025 and beyond. Navigating market dynamics in 2025 and beyond Matt emphasized the cyclical nature of the payments industry, likening it to a pendulum.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

FastSpring

DECEMBER 18, 2020

While we’ve been shopping for items like clothes or shoes online for years, another trend is now emerging—business-to-business (B2B) ecommerce. It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online.

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

USIO

FEBRUARY 14, 2025

Efficient and reliable payment systems play a crucial role in maintaining vendor relationships, the backbone of every successful business. Digital disbursements have emerged as a powerful tool, not only streamlining payment processes but also fostering trust and collaboration between companies and their vendors.

Payment Services 130

Payment Services Payment Solutions Payment Methods Payments 130

Neil Patel

SEPTEMBER 12, 2020

That life-changing decision comes down to what website builder you decide to use. We’ve done the hard work and this article will guide you through the otherwise arduous process of finding the best website builder. The Top 4 Best Website Builders. The Different Types of Website Builders. General-purpose website builders.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

Tom Tunguz

FEBRUARY 26, 2025

To be effective, a startup’s pricing strategy must align with its marketing case studies, website messaging, PR releases and sales pitches. Second, annual contracts often include terms that require pre-payment up-front which rewards the startup with lots of cash to grow faster. How about a 50 person SaaS company?

SaaS Payments 276

SaaS Payments Pricing Strategy Scale 276

Intercom, Inc.

APRIL 26, 2022

Since the pandemic, consumer habits have really changed – shoppers have migrated online en masse, their expectations are higher than ever, and brand loyalty is harder to maintain. For example, you can create messaging campaigns based on customers’ answers, personalize support content, and more.

Payment Methods 219

Payment Methods Payment Services Payment Solutions Payments 219

SaaStr

JUNE 7, 2019

Despite the hyper competition, many SaaS providers take their organization’s payment processing experience for granted. Whether we want to admit it or not, payments can play a big and often unseen role in contributing to or reducing customer churn. Making payments accessible overseas. Securing payments. A 2017 U.S.

SaaS Payments 236

SaaS Payments Payment Services Payment Methods Payment Solutions 236

SaaStr

FEBRUARY 17, 2021

Remember when it seemed like websites were just a commodity? They want a slick site that does more, from eCommerce to payments to marketing and more. eCommerce and Business Tools Are Key Drivers to Accelerating Growth. Not surprisingly, Wix has benefitted from the eCommerce explosion since Covid.

Payment Methods 312

Payment Methods Payment Solutions Payments SMB 312

SaaStr

JANUARY 15, 2025

Marchelle’s personal journey took her from early adopter of Mangomint, to 6 years later, VP of Sales over a 25+ person SMB sales team. “We’ve debated this out as we go to scale,” Marchelle explains. ” This insight drives personalized outreach: “Hey, I see you’ve got these memberships.

Scale 278

Scale Sales Hiring SaaS Payments Sales 278

Payrix

NOVEMBER 7, 2024

Ensuring secure, seamless payment processing is more essential – and complex – than ever today. At Payrix from Worldpay, we have an internal team of risk management experts dedicated to helping software companies, like yours, manage payment processing, fraud prevention, and compliance. Check out this infographic on PCI 4.0 compliance.

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

SaaStr

APRIL 29, 2021

Cloud and ecommerce may end soon, but it hasn’t ended yet. It would be so helpful to know, as the #1 leader in SMB eCommerce, and also one of the very top leaders in SaaS SMB overall. When you add in payments, i.e. merchant services, NRR for 2018+ is about 110%, based on the below new chart. What is Shopify’s NRR?

Merchant Services 316

Merchant Services Payment Methods SaaS Payments Payments 316

Stax

OCTOBER 13, 2024

There are many good products in the market that provide you with all of the features you need, but we will only focus on Quicken software and Intuit’s QuickBooks Online. Quicken includes features that let users view the complete picture of their personal finances on a single dashboard. Quicken Inc.

Payment Methods 88

Payment Methods Payment Solutions Payments Payment Services 88

SaaStr

APRIL 1, 2023

Rewind The Clock — How Did We Get Here Most small businesses in pre-2010 didn’t have computers in their store or restaurant. Throw in the rise of social media and mobile web payment systems like Stripe and Braintree, and something revolutionary was at our doorstep. Everyone was stuck in place and online was the answer.

Scale 245

Scale SMB Merchant Services Payment Methods 245

Payrix

JANUARY 10, 2025

Ian Hillis welcomes David Blair, Senior Director of Product Management at Worldpay for Platforms, on PayFAQ: The Embedded Payments podcast to explore the critical roles of merchant underwriting and onboarding for software providers. This personalized approach not only improves efficiency but also enhances the overall merchant experience.

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

SaaStr

MAY 25, 2024

If you think about Cloudinary’s core audience in the beginning, developers, the fifth employee they hired was the first person in the customer success group. Twelve years after hiring their first CS person, customer service is still the number two reason people like Cloudinary and what drives word of mouth in the developer ecosystem.

Scale 316

Scale Sales Hiring SaaS Payments Development 316

FastSpring

SEPTEMBER 16, 2021

What makes a company choose one SaaS payment processing provider over another? For example, at FastSpring, we have a lot of data about online shopping carts. But we wanted to hear directly from technical founders and software developers about what you look for in a SaaS payment processing service. Is it the interface?

Payment Services 147

Payment Services SaaS Payments Merchant Services Payment Solutions 147

Intercom, Inc.

MARCH 10, 2022

With lockdowns preventing in-store experiences, shoppers have gravitated towards brands that can provide the best online experience possible. And, as society reopens, it is vital to maintain ease of movement between in-store and online channels – not just for your customers, but for your teams. Proactive engagement.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Neil Patel

MARCH 7, 2021

But once you unpack it, it’s easy to see why it powers over 1 million websites and manages billions in sales. Gone are the days when you had to figure out how to start an ecommerce site from scratch. It offers you plenty of marketing tools to make your store a success from the start. Who is Shopify Best For?

Payment Methods 140

Payment Methods Software Review Payment Services Systems Review 140

Stax

JULY 9, 2024

More and more, cash-only businesses are falling by the wayside, unable to keep up with consumer demand for convenient electronic payments. The world of Electronic Funds Transfer (EFT) payments is vast, spanning just about every payment method you can think of. What is an Electronic Funds Transfer (EFT) Payment?

Payment Methods 88

Payment Methods Payment Services Merchant Services Payment Solutions 88

Intercom, Inc.

APRIL 24, 2018

With over 500 million conversations every month, we’ve long known that our Messenger provides a personal, mutually beneficial experience for both our customers and their customers. Most internet businesses want a personal way to communicate with customers; they just need the right tools to do it at scale.

Payment Methods 223

Payment Methods Scale Business Payment Solutions 223

FastSpring

SEPTEMBER 12, 2024

The payments landscape and how it affects businesses trying to grow in Asia. Podcast Full Interview: Audio Listen online or find it on more podcast services. For those that might not be familiar, FastSpring is a merchant of record platform that combines all the essential tools you need to scale a digital goods business.

Merchant Services 192

Merchant Services Payment Services Payment Methods SaaS Payments 192

SaaStr

FEBRUARY 22, 2023

David describes their method as Extreme Product Design (EPD), a modification of the Extreme Programming approach popularized by Kent Beck. For instance, their earliest product responded to the online payment problem startups were experiencing. Understanding the assumptions that color this perception.

CTO Hire 298

CTO Hire CTO Payment Methods Payment Solutions 298

Unbounce

JUNE 28, 2022

More people are shopping online than ever before. Online sales are expected to make up 22.3% A big part of ecommerce is using social media to engage audiences and build an authentic brand. But now, social media can also be used as an ecommerce market of its own: social commerce. of retail sales overall by 2023.

Payment Methods 144

Payment Methods Development Team Review Scale Social Media 144

Intercom, Inc.

DECEMBER 31, 2019

The ultimate failure of Siri to dominate the AI personal assistant game might come to be seen as its biggest miss of the decade. Facebook and Twitter, meanwhile, struggled under the unavoidable pressure of hosting half a globe’s worth of daily online communication. The scale is extraordinary. There are about 3.2

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

Neil Patel

FEBRUARY 4, 2021

As an ecommerce seller, you’ll find yourself making a lot of choices. But out of the plethora of answers you need to figure out, choosing the best ecommerce platform remains the most crucial. Although Shopify and Wix have overlapping features, Shopify edges forward in the race if you’re specifically looking for ecommerce functionality.

Payment Methods 137

Payment Methods Payments Payment Solutions Payment Services 137

SaaStr

NOVEMBER 3, 2023

Toast is a vertical software embedded payments solution for restaurants in the U.S. Any city block in Miami or San Francisco may have a pet store, a drug store, or a salon, and then you’ll have four restaurants. The ones they met in person closed at a 3x rate. and across the globe. Because of restaurant density.

Payment Methods 272

Payment Methods Acquisition Scale Payments 272

SaaStr

AUGUST 21, 2024

Grew Restaurant Locations 29% Year-Over-Year to 120,000 Perhaps the most important metric at scale. But Gross Margins Only 28% on Payments and Related Solutions Low gross margins on payments and financial services of only 28% makes Toast’s model much tougher than Shopify’s (39%) or Bill’s (80%+).

Scale 306

Scale Payment Methods SaaS Payments Payment Solutions 306

FastSpring

AUGUST 2, 2024

Once a customer has landed on your website from any marketing funnel, how can you maximize the chances for them to convert? Appearance and User Experience of Your Website Websites should be easy to navigate, featuring user-friendly, branded color schemes and fonts. Some sources say that the fewer clicks, the better.

Payment Methods 147

Payment Methods Merchant Services Payments SaaS Payments 147

SaaStr

MARCH 25, 2021

BigCommerce is an interesting eCommerce case study on many levels. BigCommerce, like many SaaS vendors at scale, is doing a better job at getting more revenue out of existing accounts than adding new ones. Payments partners are the biggest part of this. Driving existing customer revenue up more than new logos.

Outsourcing Services 295

Outsourcing Services Payments Merchant Services SaaS Payments 295

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. All without burning out your team or budget. It includes: Live chat. Team Inbox.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Neil Patel

JANUARY 8, 2021

You want a quick and easy way to start a website yet have no clue how web hosting works. The good news is you can get a website up and running without spending a dime. Free web hosting enables you to set up a website with a few clicks, but don’t expect anything fancy. The bad news is also the fact that it’s free.

Payment Methods 141

Payment Methods Payments Payment Solutions Payment Services 141