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The Ultimate Guide to Software Customer Churn

Stax

The average churn rate for the software industry as a whole is 14%. As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%. Looking to measure churn?

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Monthly Recurring Revenue (MRR): Definitions, Formulas And How To Improve It

Stax

There are some important variations to MRR that would be good for your sales team to be aware of, including new MRR, expansion MRR, and churn MRR. Let’s say you ran a CRM business where you charged your customers $1000 a year over 12 monthly payments. Let’s get started. Make sure you exclude them from calculations.

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How to Scale SaaS Growth and Optimize SaaS Operations: 7 Essential Tips

Stax

Data cited by Statista shows that the software as service is expected to hit $299 billion by the end of 2025. Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. More on that later.

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Merchant Underwriting: What It Is, How It Works, and Why It’s Important

Stax

The merchant underwriting process is a critical step that payment processors and financial institutions use to assess the risk associated with onboarding new businesses. Merchant account underwriting is the evaluation process payment processors use to assess whether a business meets the criteria for accepting credit card payments.

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Law Practice Management Software Providers, Here are 8 Tips to Grow Your Business

Stax

The consistent software updates and upgrades have made it easier than ever to run businesses. We’re seeing a similar trend in the legal industry, where law firms rely on case management systems to run their businesses. With management systems’ continual growth and improvement, it’s no wonder software sales are at an all-time high.

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Everything You Need to Know About PCI Compliance for Credit Card Processing

Stax

In the new, digital era of payment management and shopping, protecting customer data is a top priority. Each requirement plays a critical role in building a secure environment for payment processing. Failing to comply with the Payment Card Industry Data Security Standard can have a number of severe consequences for a business.

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What Every ISV and SaaS Company Needs to Know When Switching to a New Payments Partner

Stax

Innovative ISVs and SaaS companies know that one of the best ways to provide value to merchants—while improving your bottom line—is to provide integrated payments. For example, if you’re an invoicing software provider that lets SMBs manage their billing, then it makes sense to add payment processing tools to your platform.