SaaStr

MARCH 7, 2024

This was precisely my experience upon meeting Toni and Carlos, the founders of Embat, in an area we’ve extensively have been exploring: treasury management and payment automation. This includes real-time bank connectivity, treasury forecasting, payment automation and automated accounting and reconciliation with e.g. ERPs.

Payments 281

Payments Payment Services Payment Solutions Scale 281

SaaStr

JANUARY 30, 2023

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. This insight led Deel to focus on solving payments and compliance.

Sales Hiring 276

Sales Hiring Payment Services SaaS Payments Scale 276

SaaStr

OCTOBER 20, 2023

She joined a team of two, and there was a lack of product-market fit beyond small groups of researchers. In 2021, they trained GPT3 on Github repositories, produced a model that could code, and released embedding that allowed people to vectorize language and search across it to perform recommendations. How did they get here?

ChatGPT 296

ChatGPT Scale AI Search Sales Hiring 296

FastSpring

MARCH 3, 2023

When you’re using a DIY payment solution like Stripe, making it work for your business falls on your developers. From testing out plugins to setting up new payment methods, maintaining Stripe can be very time-consuming. This often happens when your setup requires complex integrations that are difficult to maintain.

Merchant Services 148

Merchant Services Payment Services Outsourcing Services SaaS Payments 148

Chart Mogul

SEPTEMBER 17, 2020

Monthly recurring revenue is one of the least exciting topics to take on in 2020. And if you still feel some questions remain unanswered, you can always reach us at marketing@chartmogul.com or on our Twitter account to ask your burning question about MRR or anything SaaS metrics-related. MRR stands for Monthly recurring revenue.

Payments 145

Payments Revenue Payment Features SaaS Payments 145

FastSpring

JUNE 22, 2022

Products Are Finding New Growth in the Opposite Segment. Historically, when SaaS businesses have gone to market, they’ve done so by finding product-market fit with one of two core audiences: consumers or businesses. And that decision shapes their product and sales processes for the life of their company.

B2C 148

B2C Payments SaaS Payments B2B 148

SaaStr

MAY 25, 2024

As Cloudinary grew its revenues and Enterprise customer base, they were met with very specific requirements. If you look at Cloudinary’s Enterprise business today, 40% of the account’s first payment with Cloudinary was with a self-service plan. The Technology Side of Things Now, let’s look at this from the technology side.

Scale 315

Scale Sales Hiring SaaS Payments Development 315

Kellblog

JULY 24, 2021

I sometimes get asked about how to structure an enterprise software marketing organization and the relative roles of product marketing vs. competitive analysis. My first job in marketing, which served as my bridge from a technical to a sales-and-marketing career, was as a competitive analyst.

Product Marketing 143

Product Marketing Marketing Sales Hiring Payment Services 143

SaaStr

JULY 26, 2022

Now that makes things hard enough as you scale, but even worse, in SaaS, churn is often masked by high growth when you have early product-market fit. Bill.com added payments late, but went deep here and saw NRR shoot up to 110% and then 121%! And we’ll get to that in a moment. That can look mighty impressive.

SMB 363

SMB Churn Payment Services SaaS 363

SaaStr

JULY 11, 2023

Gorgias, an eCommerce customer service platform, discovered that their customers’ main pain points were a lack of centralized customer support channels and poor integrations. Platform: Will any integrations or partnerships be beneficial or a “must” to attract customers? Firstly, payment should be easy for customers.

Sales Hiring 202

Sales Hiring SMB Sales Recruiting Payment Methods 202

SaaStr

OCTOBER 6, 2023

This is the same advice they give YC companies to become much more successful at fundraising when they’re pre-product market fit. They collect the payment online and take a 15% fee for every booking. Airbnb handles the payments and gets you a guest, and now your rent is covered for the next couple of months. That’s it.

Payment Methods 276

Payment Methods Startup Payment Solutions Sales Hiring 276

Casey Accidental

JUNE 9, 2020

Retention is not only the primary measure of product value and product/market fit for most businesses; it is also the biggest driver of monetization and acquisition as well. We typically think of monetization as the lifetime value formula, which is how long a user is active along with revenue per active user.

Retention 145

Retention Benchmarks Payments Payment Methods 145

Andreessen Horowitz

APRIL 23, 2024

Alex: The other side of the equation on customer acquisition is monetization. One of the criticisms of SMB software is that each customer can only provide so much revenue. BILL started much heavier on subscription, but has really leaned into payments over the last several years. It’s a transaction business.

Payments 110

Payments Forecasting Payment Services Sales Hiring 110

Incredo

DECEMBER 3, 2019

And here are the best answers we have received. #1 Denis Lunev Founder at DepositFix , Payment Integration for HubSpot “ The most expensive time of year to advertise on Google and Facebook is Black Friday and Christmas. However, if you want them to buy your product, you’ll need to start preparing way earlier. .

SaaS Payments 204

SaaS Payments Payment Solutions Payments Social Media 204

SaaStr

AUGUST 6, 2019

We looked at the world in 2008, 2009, and we said, “How come it’s almost impossible to connect two companies to do business, especially if they have complex business processes, but we can all connect as consumers on LinkedIn, Facebook, Twitter, every single day we want to do business?”

Payment Solutions 181

Payment Solutions Payments Outsourcing Services SaaS Payments 181

SaaStr

APRIL 30, 2022

Average Revenue per Customer. They love consuming SaaS products not because of the billing model, but because of the delivery model. The last kind of constituent here is investors and business owners. And basically SaaS revenue models is just magical for investors and for businesses. SaaS businesses have churn.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

User Pilot

AUGUST 30, 2021

Which product analytics tools should you be using? And what type of analytics really matters for a product marketing manager? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What are product analytics tools?

Product Marketing 98

Product Marketing Payment Solutions SaaS Payments Software Review 98

Casey Accidental

OCTOBER 27, 2020

In that essay , we also talked about how a more common route for a SaaS business is to become a platform. Platforms can create an immense amount of long-term value for companies, or be a minor component of their product strategy to maintain product/market fit. The Types of Platforms.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

SaaSOptics

APRIL 14, 2022

The revenue gained from a fixed pricing model is easy for finance teams to recognize; however, you could easily overcharge or undercharge your customers based on their product usage. Usage-Based/Metered Pricing: Usage-based pricing aligns monetization with how customers actually consume your products and services.

Payments 98

Payments Pricing SaaS Payments Payment Services 98

Intercom, Inc.

AUGUST 30, 2022

Ensure the tools you use integrate together. Time is of the essence for any business, but when you’re a small team with big goals, you need to be even more ruthless about how and where you spend it. Before you add a new tool to your tech stack, check to see how it integrates with the core tools you already have and use everyday.

Scale 163

Scale Payment Services Startup AWS 163

Casey Accidental

DECEMBER 11, 2023

In a previous post , I talked about how product work post-product/market fit shifts from zero to one innovation to features, growth, and scaling work. I highlight six different types of product expansion, in increasing levels of difficulty based on these vectors. I have written more about platforms here.

Payments 113

Payments Scale Payment Solutions Technical Review 113

User Pilot

APRIL 3, 2024

Data-driven decision-making in product-led innovation uses data to guide product development , ensuring decisions enhance customer success. Prioritizing user experience optimization in product-led growth is crucial for creating intuitive, enjoyable products that retain customers and drive revenue growth.

Innovation 104

Innovation Payments Strategy Payment Solutions 104

Valuize Consulting

NOVEMBER 25, 2024

In today’s competitive SaaS landscape, Customer Success has emerged as a vital strategic asset, driving revenue growth and long-term profitability. However, to fully unlock its potential, companies must go beyond qualitative insights and bring data into the decision-making process within Customer Success ranks and investments.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

Intercom, Inc.

MAY 8, 2018

With our redesigned Messenger , businesses can do so much more than chat. The next generation of messengers will be built to help businesses accelerate growth by actually helping teams do work, like process payments or schedule meetings. Position #2 Content Showcase app, linking to our product tours.

Payment Solutions 176

Payment Solutions Payment Methods Payments SaaS Payments 176

Incredo

DECEMBER 3, 2019

And here are the best answers we have received. #1 Denis Lunev Founder at DepositFix , Payment Integration for HubSpot “ The most expensive time of year to advertise on Google and Facebook is Black Friday and Christmas. However, if you want them to buy your product, you’ll need to start preparing way earlier. .

SaaS Payments 162

SaaS Payments Payment Solutions Payments Social Media 162

Chart Mogul

JUNE 24, 2021

The same could also be true for your SaaS business. We also shared that revisiting your monetization strategy is an essential part of growing your business. When you use this strategy, customers avoid any sticker shock at checkout or after payment since they see the price they’ll pay upfront.

Pricing 128

Pricing SaaS Payments Payments Payment Features 128

SaaStr

JULY 9, 2019

Giraffe is a mobile job matching platform that helps medium skilled workers get access to opportunities and helps businesses to recruit staff faster, and easier, and more affordably than any other way. Our first MVP was actually an SMS based app where job seekers would send six SMSes in order to register on our platform.

Scale 224

Scale Sales Recruiting Scaling SaaS Payments 224

User Pilot

AUGUST 26, 2024

It gives wine merchants and producers real-time wine transaction prices and exclusive market data and insights. They get access to £100m wine trading opportunities, a reliable payments system, storage facilities, and transportation services. We asked Charlotte Vermedal, Liv-ex ’s Product Marketing Manager. Let’s dive in.

Merchant Services 105

Merchant Services Payment Solutions SaaS Payments Payments 105

FastSpring

APRIL 30, 2021

To stay relevant in these markets, you need to be able to serve your audience effectively. Sometimes that includes presenting prices in their currency, other times it includes accepting their regional payment methods and correctly calculating taxes. Bottom line: Global sounds big and expansive, but it’s made up of many local markets.

Payment Methods 88

Payment Methods SaaS Payments Payments Pricing 88

SaaStr

SEPTEMBER 13, 2020

We celebrate businesses like that, and of course, the platform we’re on today with Zoom, that has really become a communications platform that’s defining this COVID era. If you look at the IAS vendors, they passed $130 billion revenue milestone this year. It is staggering. We call that a second act.

Sales Hiring 233

Sales Hiring Scale Payments Cloud 233

SaaStr

JUNE 13, 2019

That’s net of churn, how many customers have I lost, and the revenue associated with it, and the customers within that cohort that have actually expanded, or grown their spend with me? Only 12 companies require payment info at the start of a trial. And then the last is, test requiring payment. Take a look at that.

Scale 253

Scale SMB Sales Hiring Payment Services 253

SaaStr

NOVEMBER 16, 2022

You’ll never scale revenue if you can’t get two people to hit quota. Even a stretch one before you have two reps that hit quota because a head of sales’ job is to hire reps three through 300, not to create product market fit. But you can’t hire a growth marketer, a true demand gen marketer too early.

Sales Hiring 276

Sales Hiring VP of Engineering Payment Methods Scale 276

SaaStr

DECEMBER 26, 2019

Guillaume : So your the… as the founder and CEO of a very early stage, like almost pre-product market fits a startup. Alice : Definitely pre-product market fit. We’re still at a stage where the product evolves a lot. Guillaume : You have Tablo in the pre product market fit company?

Sales Hiring 191

Sales Hiring Payment Methods Payment Solutions Marketing 191

SaaStr

OCTOBER 24, 2019

But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting. Spend to get market share and be okay with the small market because you can saturate that market really, really fast. ” No.

Payments 133

Payments Payment Features SaaS Payments Underperforming Technical Team 133

OPEXEngine

MAY 18, 2021

The growth stages are defined as: Early Stage – Product/Market Fit Stage, . Growth Stage – Scaling the Business, and . The following 4 metrics are critical to the valuation of a private SaaS business. SaaS Metric #1 – Annual Recurring Revenue (ARR). Almost all revenue is from new contracts.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Unbounce

SEPTEMBER 16, 2021

Thousands of businesses are willing to spend unbelievable amounts of money to rank at the top of search engine results pages (SERP) and in the most relevant places for their users around the web. In 2019, small businesses spent between $9,000 and $10,000 per month on PPC , with Google making an average of $116.5 Retargeting.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

OpenView Labs

JULY 2, 2020

” The data also shows that before COVID-19 impacted the market, the product led growth index and SaaS index were trading at similar rates. After four months of an unprecedented global crisis, SaaS companies are bouncing back while product led growth businesses are trading at almost 2x higher revenue multiples they started with.

Pricing 135

Pricing SaaS Payments Payments SaaS 135