Intercom, Inc.

NOVEMBER 7, 2019

Here are five quick takeaways: The founders of Spendesk noticed that, while the B2C space was innovating with peer-to-peer quickpay options, nothing like that existed in the B2B space (which often lags a few years behind the consumer market). Instead, focus on fostering a culture of communication and feedback loops between the team.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

Outseta

JANUARY 20, 2020

What started as Dimitris (now my Co-founder at Outseta ) writing a few lines of code to collect rent payments from tenants he had living in a duplex in Providence, Rhode Island, turned into something worth hundreds of millions of dollars 15 years later. I was managing a team of 15 and the company had grown to about 140 employees.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

ChurnZero

APRIL 27, 2021

Grotech Ventures is a team committed to helping creative and driven entrepreneurs build technology companies that last. A: Grotech is an early-stage investor so many of our companies have only modest revenue at the time we invest, and they are typically still working to tease apart their go-to-market motion.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

SaaStr

NOVEMBER 21, 2019

Emilie Maret | Fellowship Team @ The Family. We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. Emilie Maret | Fellowship Team @ The Family. Pietro : This journey used to end at the legendary, mythical product/market fit.

New CTO 179

New CTO Sales Hiring B2C CTO Hire 179

Navint

FEBRUARY 20, 2019

Earlier this year, we welcomed Sean Joyce to the Navint team. Sean has over 15 years of expertise in recurring revenue technologies, most recently hailing from Salesforce where he was a senior member of the product marketing team responsible for Salesforce CPQ & Billing. Navint sees across the entire spectrum.

Payments 53

Payments Technology Scale Revenue 53

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. After product/market fit, most companies’ obsession is not thinking about how to create their next amazing product. Product/market fit has a positive slope.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Across markets, companies were “taking big data sets and visualizing them in interesting ways to create user experiences.” And we need platforms to be able to do that.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

User Pilot

AUGUST 15, 2023

With several product launches occurring every day, you need something special to ensure your announcement doesn’t get lost in the noise. In this article, we detail what a product launch marketing plan is, why you need one, and how to create a successful product marketing from the start. Let’s begin!

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

Sales Hacker

SEPTEMBER 10, 2018

Bringing salespeople in for an interview before you’ve figured out exactly how you’ll compensate them for their work leaves you in a tongue-tied, unenviable position when eager candidates ask about things like quotas, sales incentives, what data you use to set goals, and how often your team exceeds those goals.

Sales Hiring 104

Sales Hiring Compensation Sales Payments 104

Chargify

APRIL 23, 2019

The “primary risk [during pre-startup] is the failure to design a business plan and strategy that will enable the company to become profitable as it makes sales and earns revenue. You’ll also hear this stage called validation or the product/market fit stage. Finding channel/market fit. Making key hires.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

Baremetrics

JANUARY 24, 2021

Transitioning to SaaS On January 1st 2020, we transitioned the company out of a strategic partnership (we were operating the platform under a non SaaS business model!). We were looking to relaunch the user-driven, SaaS side of our businesses. This means that our revenue churn was very low.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

OpenView Labs

SEPTEMBER 5, 2019

As software pervades every sector of the world economy, the developers building it are rapidly becoming the most important buyers of technology and infrastructure in companies of all sizes. As a company that builds economic infrastructure for the internet – Stripe’s ability to connect with developers is central to our mission.

Underperforming Technical Team 40

Underperforming Technical Team Scale Sales Hiring Outsourced Development 40

SaaStr

JULY 8, 2020

When shelter in place started, the conversation we’ve had internally on our team is we have to think of ourselves as Navy SEALs, where we’re at base camp right now, and we’re going to train and we’re going to work on our playbooks and do our research. Personally, our team has been holding back a little bit.

Investment 210

Investment Technical Review Part-Time VPE Development Team Review 210

ProfitWell

DECEMBER 4, 2019

And with the field having undergone a couple of “ knockout expansion years ,” with more revenue pouring into SaaS than ever, it has never been a better time for a young SaaS company. The SaaS business model powering all of this activity is startlingly unique, still young, and inextricably tied to the power of cloud computing.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

ProfitWell

NOVEMBER 12, 2019

Building a strong pricing strategy starts with hiring a professional team to conduct a pricing audit. A pricing audit assesses your subscription business’ pricing process to ensure consistency across similar accounts, maximize profitability, and benchmark against other companies. Monetization. Next is monetization.

Pricing 45

Pricing Payments Underperforming Technical Team SaaS Payments 45

User Pilot

AUGUST 14, 2023

Which measures the customer’s experience with a specific product, feature, or team interaction. Ask users to rate from 1 to 5 how easy it is to use your product. Product evaluation surveys. Which gauges how users feel about product performance and what they value the most. Develop your product through a PMF survey.

Scale 97

Scale SaaS Payments Payment Solutions Payment Services 97

User Pilot

APRIL 16, 2021

Ask for credit cards if you want to maximize Revenue Per User (RPU). Don’t ask for a credit card if you are beta testing your product. Don’t ask for a credit card if total revenue is more important to you than RPU. High-end SaaS products don’t require a large number of users to generate substantial revenue.

SaaS Payments 98

SaaS Payments Scale SaaS Underperforming Technical Team 98

User Pilot

JANUARY 15, 2021

51% of people will never return to a company that they’ve had a bad experience with. In the SaaS world, the overwhelming majority of your users’ interactions with your company take place through your product. Not only that, it’s essential in businesses of all sizes. Not only that, it’s essential in businesses of all sizes.

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

User Pilot

OCTOBER 30, 2023

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. With Heap, you can track user interactions in real time across all touch points within your product. Similarly, you can share Session Replays with other team members.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

OCTOBER 30, 2023

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. With Heap, you can track user interactions in real time across all touch points within your product. Similarly, you can share Session Replays with other team members.

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

OpenView Labs

APRIL 11, 2019

I was born in Bombay, but grew up in New Jersey and was acutely aware of the juxtaposition of those two places in terms of economic development, politics and culture. I started learning the true value of user growth frameworks as I worked through a handful of startups, constantly learning and iterating on ways to grow a business.

Strategy 64

Strategy Payment Solutions PayPal Underperforming Technical Team 64

ProfitWell

FEBRUARY 28, 2020

Plus, Pipe, a B2B SaaS financial platform, raises $6 million. And finally, David Cancel drops the mistakes he says will tank even the best business idea. We know and love eBay as the classic ecommerce platform that’s nailed it in that space since the 90s. Today, eBay may be looking to subscription to amp up its ecommerce reach.

Payment Methods 52

Payment Methods Payments Payment Solutions SaaS Payments 52

User Pilot

MARCH 11, 2024

Let’s look at the most common scenarios where Mixpanel is NOT the right tool for your user onboarding needs and you should be looking into using a different one: You need better customer support : Mixpanel has been criticized for its poor customer service. Get a Demo 14 Day Trial No Credit Card Required What is Mixpanel?

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

Here are three scenarios where it makes sense to look for a Heap alternative : Your team lacks technical know-how – While it’s easy to install and configure Heap, navigating its features requires a bit of technical expertise. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MAY 14, 2021

They make a good impression on your customer, and the insights gathered, if filed correctly, can be useful for your product and marketing teams. Filled in after a sales call, but before the first customer payment. This feedback can be used to make better product experiences for customers. Collect useful feedback.

Onboarding 52

Onboarding SaaS Payments SaaS Underperforming Technical Team 52

Unbounce

JANUARY 11, 2025

Put simply, price testing is a process where you present different prices to the market in an effort to increase revenue and attract customers. For instance, ecommerce brands commonly use bundle pricing , where you create a discount for customers who buy an assortment of products in a single ordershoppers love a good bundle.

Pricing 52

Pricing Payment Methods SaaS Payments Payment Services 52

Unbounce

JANUARY 11, 2025

Put simply, price testing is a process where you present different prices to the market in an effort to increase revenue and attract customers. For instance, ecommerce brands commonly use bundle pricing , where you create a discount for customers who buy an assortment of products in a single ordershoppers love a good bundle.

Pricing 52

Pricing Payment Methods SaaS Payments Payment Services 52

Unbounce

JANUARY 23, 2025

Create your variant: Develop a variant of your asset with a different version of the element youre testing. Stay consistent: If theres any disconnect between the ad copy that sends a user to your page and the content on it, youre going to have a bad time. A/B testing the checkout process is crucial here. headline, CTA pricing).

Payment Methods 52

Payment Methods SaaS Payments User Experience Underperforming Technical Team 52

Unbounce

JANUARY 23, 2025

Create your variant: Develop a variant of your asset with a different version of the element youre testing. Stay consistent: If theres any disconnect between the ad copy that sends a user to your page and the content on it, youre going to have a bad time. A/B testing the checkout process is crucial here. headline, CTA pricing).

Payment Methods 52

Payment Methods SaaS Payments User Experience Underperforming Technical Team 52

SmartKarrot

APRIL 28, 2021

Role: Client Success Director (Real Estate) Location: New York, NY, US Organization: REEF As a Client Success Director, you will drive new business applications, working with internal REEF teams to match qualified applications to the real estate network. Troubleshoot issues (may be related to payments, relationship, field operations).

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. Skills for SaaS Sales Team.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

AUGUST 6, 2019

We looked at the world in 2008, 2009, and we said, “How come it’s almost impossible to connect two companies to do business, especially if they have complex business processes, but we can all connect as consumers on LinkedIn, Facebook, Twitter, every single day we want to do business?”

Payment Solutions 179

Payment Solutions Payments Outsourcing Services SaaS Payments 179

SaaStr

NOVEMBER 21, 2020

I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. Rob Gonzalez: So if you were building a commerce platform today, for example, you wouldn’t do it as single tenant, effectively, deployments.

SaaS Payments 293

SaaS Payments Scale Payment Services Payment Solutions 293

SaaStr

NOVEMBER 22, 2019

As for Travis, prior to joining Redpoint, Travis was head of Customer Growth at Front, after spending 5 years building the global Sales organization at Optimizely, the world’s most popular experimentation platform. What does Travis advise founders when it comes to uniting customer facing teams? * Loving our podcast content?

Underperforming Technical Team 199

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 199

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting.

Payments 133

Payments Payment Features SaaS Payments Underperforming Technical Team 133

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It And that was particularly even more true for Cognota.

Payment Solutions 136

Payment Solutions Payment Services SaaS Payments VP of Engineering 136

SaaStr

MARCH 13, 2020

After finding funding and product/market fit, your next steps as a founder in the hypergrowth phase can determine the future of your company. The entrepreneur in me, though, wanted to make more money than I could make on the market. Our team met with David just a few days after our initial conversation in San Francisco.

SaaS Payments 250

SaaS Payments Payment Methods Finance Payments 250