Stax

APRIL 15, 2025

For subscription-based businesses achieving consistent and predictable revenue growth is the holy grail. In fact, monthly recurring revenue (MRR) is one of the most important metrics subscription businesses should be aware of. TL;DR MRR is the average revenue that a company expects to receive each month.

Payments 88

Payments SaaS Payments Revenue Payment Services 88

Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. Hiring for sales with John Barrows.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Part of this can be attributed to the SaaS model’s unique aspect of relying primarily on future revenue. Take a traditional business, like a furniture store.

Scale 117

Scale Payment Services Payments SaaS Payments 117

SaaStr

SEPTEMBER 20, 2023

SVB collapsed, market multiples are down, yet the IPO window is re-opening, and we have a platform shift to AI that’s exciting everybody. Announcements of several blockbuster acquisitions, most notably from Adobe acquiring Figma, which was the highest valuation multiple offered in an acquisition for any software company at scale.

Cloud 311

Cloud Payments Software Review Payment Solutions 311

SaaStr

JUNE 7, 2019

By: Rob Nathan, EVP, Integrated Solutions at CardConnect. With thousands of new startups emerging everyday and the average turnover rate for business applications trending at 39% annually, the SaaS industry couldn’t be more competitive. Making payments accessible overseas. Securing payments. A 2017 U.S. purchases made.

SaaS Payments 236

SaaS Payments Payment Services Payment Methods Payment Solutions 236

SaaStr

SEPTEMBER 5, 2024

Dear SaaStr: How Should I Pay Sales Reps When Our Customers Pay Monthly? If that $500-a-month customer has an 80% retention rate at the end of the year on average, then that’s essentially a $4,800 deal. You’ll find it won’t matter much as you scale, as you’ll get good as estimating the total deal size from each customer segment.

Scale 299

Scale Sales Payments Compensation 299

Intercom, Inc.

JUNE 15, 2021

Agile principles can be a North Star for time-strapped support teams, helping them to keep the customer’s needs at the heart of their decisions so they can provide fast, personal support at scale. At WeTravel, we’ve implemented custom bots to capture leads and triage conversations for 24/7 support ”.

Scale 235

Scale Payment Methods Payment Services Scaling 235

Intercom, Inc.

NOVEMBER 30, 2021

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. It can also shift the outdated business perception of your support team from a “cost center” to a core value driver. Integrated knowledge base. Team Inbox.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStr

MAY 26, 2019

Its growth has been more slow-and-steady than traditional rocketship, crossing $69m in Q4 revenues (let’s call that $280m+ in ARR, so soon to be $300m) — growing 17% a year by revenue, and 10% a year by customer count. That is a similar revenue growth rate to Salesforce’s core CRM product. A few learnings: 1.

Scale 273

Scale SaaS Payments Payments Payment Services 273

SaaStr

OCTOBER 27, 2022

At SaaStr, our partners are an integral part of our events. Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 2,000 organizations and their 12,000 boards and committees in 32 countries worldwide. Paddle offers SaaS companies a completely different approach to their payments infrastructure.

Merchant Services 244

Merchant Services Payment Solutions Onboarding Payments 244

USIO

JANUARY 15, 2024

Subscription Models: Usio will provide general insights into why subscription-based payment processing is often considered advantageous for Software as a Service (SaaS) businesses. Predictable Revenue Streams: Subscription models provide a consistent and predictable revenue stream for SaaS companies.

SaaS Payments 130

SaaS Payments Payment Services Payments Payment Solutions 130

Payrix

MAY 14, 2024

No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space. It was an Embedded Finance play starting with payments. [It

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

SaaStr

MAY 8, 2021

Close say a $125k contract, even after a healthy sales commission, that’s $100k+ in the bank right now! bills, “payment terms”, and often, repeated follow-up. Forcing your sales team to do collections is OK in the early days, but doesn’t work perfectly either, and doesn’t scale.

SaaS Payments 317

SaaS Payments Payment Services Scale Payments 317

ChurnZero

MAY 16, 2025

It’s the ultimate technology dilemma for customer teams and the execs who control budgets: should you buy or build your customer success platform? When presenting a business case for a customer success platform, you can expect this to be the primary objection of a CEO or CFO: can we build this in our CRM instead of buying a new tool?

Payments 52

Payments Customer Success Payment Solutions Payment Services 52

Subscription Flow

DECEMBER 12, 2024

Businesses may never know how much revenue might be leaking from overlooked nooks and crannies. The purpose of the revenue growth management strategy is to steer a business in an organized, and sustainable direction. After all, no business wants its success to be short lived.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

Stax

AUGUST 20, 2024

Everything is done under one platform. And it’s all thanks to embedded finance and embedded fintech. Embedded finance isn’t entirely a new concept. Airline credit cards, payment plans for costly items, and car rental insurance are forms of embedded finance that have been around for a while.

Payments 88

Payments Payment Methods Merchant Services Finance 88

SaaStr

SEPTEMBER 26, 2019

The first thing SMBs did was look at their credit card payments and cancel everything they could. Anyone processing a lot of SMB and credit-card deals saw churn probably double. They still needed to process payments, track orders, ship orders, run financials, sign contracts, store data, etc. Leads still came in.

SaaS Payments 280

SaaS Payments Sales Hiring Scale SMB 280

SaaStr

FEBRUARY 22, 2021

If I had 1 mentor, just 1, Who said: If you are at $10m ARR, Growing 100%, With 150% net revenue retention, With 80% viral and free lead acquisiton, And 50+ NPS, Then, You have already build a unicorn-in-waiting. This CXO asked me if I could help him find a few good advisors to help them on the revenue side. Find yours.

Scale 275

Scale Sales Hiring Payments Banking 275

SaaStr

APRIL 6, 2021

Growth fueled by the addition of transactional revenue, not SaaS revenues. Olo’s explosive growth in the past 24 months prior to IPO wasn’t fueled so much by its SaaS revenue, but by transaction revenue as part of orders. As last as 2018, 93% of Olo’s revenue was pure SaaS.

Merchant Services 249

Merchant Services SaaS Payments Payments Payment Services 249

Intercom, Inc.

MARCH 10, 2022

No, you don’t need to be psychic – maintaining a joyful CX is made easier with platforms like FullStory. When integrated with Intercom, you can uncover what happens when a customer visits your site or app, and how to proactively improve their experience. Payments become much more flexible to manage with integrations such as Stripe.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Intercom, Inc.

MAY 1, 2018

The latest batch of billion-dollar companies are built on high customer retention. At Traction Conference, an event all about how to keep and grow customers and revenue at scale, I explained how to build onboarding based on your customers’ goals, and why when your product improves, your onboarding must improve with it.

Retention 223

Retention Payment Methods Onboarding Payment Solutions 223

SaaStr

JANUARY 18, 2022

Unless there is a huge earn-out or retention payment tied to performance, the pressure is partially off. I thought my sales team would leave quickly. My VP of Sales and the team stayed for 2.5 It doesn’t matter if the acquirer “leaves you alone” for a while or does a quick integration. Not all of it. 7 years later.

New CTO 350

New CTO Payment Solutions Payments Payment Services 350

SaaStr

JULY 26, 2022

Don’t need as much sales experience on sales team. Now that makes things hard enough as you scale, but even worse, in SaaS, churn is often masked by high growth when you have early product-market fit. Be relentless about building features that increase retention. There is often just 1 stakeholder to sell to.

SMB 363

SMB Churn Payment Services SaaS 363

FastSpring

NOVEMBER 14, 2024

As you work to expand your SaaS, software, mobile games, or other digital product business worldwide, having the right payment methods available to global customers is key to ensuring they all feel comfortable purchasing. If you want to offer more payment methods around the world, don’t miss this episode of Growth Stage.

Payment Methods 158

Payment Methods Payment Solutions Payments Merchant Services 158

SaaStr

NOVEMBER 7, 2019

How can a simple offering be transformed into its own platform? Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Want to see more content like this?

Payments 174

Payments Merchant Services Payment Solutions Payment Services 174

USIO

AUGUST 19, 2024

Simplify Subscription Payments with SaaS Solution Say goodbye to long, confusing, and costly payment processes. Say hello to efficiency and simplicity with advanced SaaS payment solutions for subscription services. Managing payments can be one of the most challenging aspects of running a subscription-based business.

Payment Solutions 130

Payment Solutions SaaS Payments Payment Services Payments 130

SaaStr

JUNE 13, 2019

In addition, we believe that this data is representative, because if you look at the different kinds of buyers from the respondents, you see it spans everything from operations and marketing to sales and engineering, even down to legal. Our second topic, benchmarks around retention. Logo retention. Here’s another slide.

Scale 254

Scale Sales Hiring SMB Payment Services 254

Blulogix

FEBRUARY 14, 2025

By Kegham Khrigian The New Standard for Subscription Renewals: Intelligent, Automated, and Scalable For subscription businesses, renewals are the foundation of predictable revenue and long-term growth. Yet, many companies still rely on outdated, manual processes that create inefficiencies, revenue leakage, and higher churn rates.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

Stax

JANUARY 28, 2025

Completing online payments via manual card entry can be time-consuming and off-putting for customers. Research shows that 55% of customers will abandon their cart if they have to re-enter checkout information like credit card details, negatively affecting your business conversion rate. Learn More What is Click to Pay?

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

SaaStr

APRIL 30, 2022

Average Revenue per Customer. The last kind of constituent here is investors and business owners. And basically SaaS revenue models is just magical for investors and for businesses. And you can basically predict revenue ahead of time and therefore raise money early on to grow even faster. MRR, obviously.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Tom Tunguz

JANUARY 3, 2018

It permit companies to bring US dollars held abroad (from software sales in other countries) back to the US at a lower tax rate than before. The scale is enormous. In particular, blockchain applications will pop-up in inter-company applications or where network effects are important (payments, security, supply chain).

SaaS Payments 204

SaaS Payments Scale Blockchain Artificial Intelligence 204

FastSpring

MARCH 3, 2023

Send invoices and/or payment notifications. View reports on the key performance indicators that drive revenue. To learn more about how FastSpring can help you scale quickly, sign up for a free account or request a demo today. We take the lead on audits. You can also: Create trials of any length.

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. Learn actionable monetization tips from a Product/Growth operator turned VC. Built out a bunch of the orb across product, data, analytics to do much of the same work, to drive retention and monetization.

Payments 113

Payments Pricing Compensation Scale 113

Intercom, Inc.

AUGUST 27, 2020

Today the subscription management platform is helping industry powerhouses across the Fortune 500, including Ford, Caterpillar, and Thermo Fisher, shift their perspective from transactions to relationships. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Over the last 7.5

Scale 211

Scale Payments Payment Features Subscription 211

Stax

APRIL 17, 2025

For SaaS companies looking to scale, upselling is one of the most effectiveand often underutilizedrevenue levers. Instead of pouring resources solely into acquiring new customers, smart SaaS businesses focus on increasing revenue from existing customers by guiding them to higher tiers, unlocking premium features, and expanding their usage.

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

FastSpring

JANUARY 27, 2022

He then sent out a link to this page inside payment failure notification emails. Users could now forward the payment failure email to the right person, without that person having an Enchant account. How My Marketing Concepts upsells annual payments during trial. How FastSpring simplified the signup process.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

SaaStr

SEPTEMBER 13, 2020

We celebrate businesses like that, and of course, the platform we’re on today with Zoom, that has really become a communications platform that’s defining this COVID era. If you look at the IAS vendors, they passed $130 billion revenue milestone this year. They had to reinvent themselves. It is staggering.

Sales Hiring 235

Sales Hiring Scale Payments Cloud 235