SaaStr

JULY 30, 2024

Okta’s VP of Engineering, Monica Bajaj, and Senior Director of Platform Product Marketing, Priya Ramamurthi, share Okta’s playbook to PLG, developer experience, and Enterprise ARR. Product-led outperformers generate ten percentage points higher in ARR and 50% higher in valuations than sales-led growth outperformers.

Underperforming Technical Team 287

Underperforming Technical Team Enterprise Scale Payments 287

SaaStr

JULY 22, 2020

I’m not ashamed to admit that when I set up our first SaaS sales comp plan, I had no idea what I was doing. But I did all the sales myself, and stupidly, had no sales comp plan at all ??. Then, as we first scaled up a sales team, we ended up literally copying Salesforce’s comp plan. A boiler room.

Scale 363

Scale Sales Hiring Sales SaaS 363

SaaStr

JANUARY 6, 2021

Finding the perfect VP of Sales position can be daunting, especially in the middle of a global pandemic. Candidates need to find opportunities that not only fit their sales experience and stretch goals, but also companies that are coming out of the pandemic with momentum. Who is looking to hire a VP of Sales in January / Q1?

Sales Hiring 340

Sales Hiring Scale Payment Solutions Payments 340

SaaStr

MAY 12, 2022

CircleCI is a cloud-based continuous delivery platform that helps software delivery teams build, test, and ship changes to their applications. Jim Rose, CEO of CircleCI, leverages his experience marketing to software developers to discuss the merits of moving from a subscription-based to a usage-based business model.

Scale 264

Scale Payments SaaS Payments Payment Services 264

SaaStr

JANUARY 26, 2023

Check is a payroll-as-a-service API that lets you embed payroll directly in your vertical SaaS, HR, or time-tracking platform. Cumul.io ‘s powerful embedded analytics platform lets you build interactive dashboards with simple drag & drop, and integrate them in your own application in just a few lines of code.

Payments 52

Payments Payment Solutions SaaS Payments Software Review 52

Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. Hiring for sales with John Barrows.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SaaStr

NOVEMBER 21, 2022

Wherever you are in your revenue journey, adopting certain growth strategies can help you keep growing fast. Joined by Katie Wickham, Payrix’s Director of Marketing, Butler shares essential tips on accelerating your business to $100 million ARR and beyond. . Brex then scaled its payments business quickly.

Payments 241

Payments Payment Methods Embedded Payments Scale 241

SaaStr

MARCH 25, 2021

It’s done it by going more upmarket, and better monetizing partners and services. Driving existing customer revenue up more than new logos. BigCommerce, like many SaaS vendors at scale, is doing a better job at getting more revenue out of existing accounts than adding new ones. Not competing (directly) on price.

Outsourcing Services 293

Outsourcing Services Payments Merchant Services SaaS Payments 293

SaaStr

JUNE 1, 2023

At SaaStr, our partners are an integral part of our events. Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Make enables individuals, teams, and enterprises across all verticals to create powerful custom solutions that scale their businesses faster than ever.

Scale 245

Scale Payments Payment Solutions Artificial Intelligence 245

USIO

MAY 14, 2024

A good revenue share agreement with a payments service provider depends on various factors including your software platform’s volume of transactions, the average transaction size, industry standards, and the services provided by the payment provider. appeared first on USIO.

Payments 130

Payments Payment Services Merchant Services Payment Solutions 130

SaaStr

JULY 31, 2020

Founded in 2015, Chorus operates a SaaS platform that provides valuable insights from conversations – say with calls, video conferences and emails — for revenue teams. Last year, the company doubled its headcount, tripled revenue and landed on G2’s Top 100 Global Software list. . No doubt, Chorus provides this at scale.

Scale 359

Scale Artificial Intelligence Payments Payment Services 359

SaaStr

JULY 20, 2021

Secrets to Aligning Marketing and Revenue Strategies with Marqeta’s CMO. How to Move Upmarket and Serve Multiple Customer Segments at the Same Time with Square’s Global Head of Sales. Ashley Grech, Global Head of Sales @ Square. The Hidden Costs of Scaling with Guru’s CEO and Airtable’s CMO.

Payments 279

Payments Payment Services SaaS Payments Banking 279

SaaStr

MARCH 31, 2022

This episode is an excerpt from a session at SaaStr Scale. So for the audience, cloud giants are turbocharging startup sales, and the predominant reason for this is because they’re fundamentally changing IT budgets at the customers that we’re all selling to. Jabari Norton, VP WW Partner and Alliances, Sumo Logic.

Scale 261

Scale Marketplace as a Service Cloud SaaS Payments 261

SaaStr

NOVEMBER 3, 2023

Want more leads, pipeline, influence, and awareness in 2024? Leading Public Cloud Company: “We got 110 qualified opportunities and converted 40 to sign-up for our offer. ” Public Fintech #2: “Our sales team walked away with over 100 qualified leads. .” Our prospects were there.

Scale 278

Scale Payments Payment Services Payment Solutions 278

SaaStr

SEPTEMBER 20, 2023

SVB collapsed, market multiples are down, yet the IPO window is re-opening, and we have a platform shift to AI that’s exciting everybody. Announcements of several blockbuster acquisitions, most notably from Adobe acquiring Figma, which was the highest valuation multiple offered in an acquisition for any software company at scale.

Cloud 310

Cloud Payments Software Review Payment Solutions 310

USIO

FEBRUARY 13, 2024

Two prominent solutions that have emerged in recent years are integrated payments and Payfac-as-a-Service. While both aim to simplify payment processes, understanding the nuances between the two is crucial for businesses to make informed decisions about which solution best suits their needs.

Merchant Services 130

Merchant Services PayFac as a Service Payment Services Marketplace as a Service 130

USIO

JUNE 3, 2024

In the dynamic world of Software as a Service (SaaS), staying ahead of the curve means continuously evolving and integrating new functionalities that enhance user experience and streamline business operations. One such critical functionality is integrated payments.

Payments 130

Payments Payment Solutions Payment Services SaaS Payments 130

SaaStr

SEPTEMBER 9, 2021

Bill.com had to develop a network that today has millions on vendors processing bills and payments on it. So they let folks use the platform the way they wanted, from paper checks to fax and more. #2. The payments / fintech side of Bill took a decade to come together. Bill.com has a direct sales force, even at $2k ACV.

SaaS Payments 64

SaaS Payments Payments Payment Services Scale 64

SaaStr

OCTOBER 20, 2023

OpenAI’s Head of Sales, Aliisa Rosenthal, joined OpenAI a year and a half ago — before ChatGPT launched. After the launch of ChatGPT, they went from 30 leads a week to 10,000. A friend joined Jasper as president and asked her to run the sales team. She went from managing a huge sales organization to being one of two people.

ChatGPT 298

ChatGPT AI Search Scale Sales Hiring 298

SaaStr

JUNE 7, 2019

By: Rob Nathan, EVP, Integrated Solutions at CardConnect. With thousands of new startups emerging everyday and the average turnover rate for business applications trending at 39% annually, the SaaS industry couldn’t be more competitive. Making payments accessible overseas. Securing payments.

SaaS Payments 225

SaaS Payments Payment Services Payment Methods Payment Solutions 225

SaaStr

SEPTEMBER 15, 2020

And, when you do, do you even think about sale tax compliance? vary on how they handle sales tax and SaaS. It can be confusing to understand how and where you should charge sales tax. Let’s explore a few more ways in which sales tax compliance could impact your growing business. It’s part of doing business!

Payment Services 330

Payment Services compliance SaaS Payments Scale 330

Intercom, Inc.

NOVEMBER 27, 2019

But those three things are what got Starbucks its first profitable coffee shop in Seattle, not what allowed that shop to morph into an $80 billion business with 30,000 cafes around the world. It requires thinking at a different scale. This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up.

Payments 186

Payments Scale Revenue SaaS Payments 186

SaaStr

JULY 10, 2024

Instructure is one of the leading learning management systems for education with its Canvas product. It was founded in 2008 but took a while to get going, hitting $1m in revenue in 2011 selling to Utah schools — and then scaled from there. That’s the power of compounding revenue in SaaS!

Scale 292

Scale SaaS Payments Payment Services Payments 292

SaaStr

FEBRUARY 15, 2020

We put together a basic 50/50/25 VP of Sales comp plan early on at SaaStr, and it seemed time for an update. Incentives are critical, and the VP Sales will likely be the Seemingly Most Expensive hire you ever make. A few basic ground rules so your VP of Sales is a guaranteed win-win hire – not a stressor: No best efforts cr*p.

Sales Hiring 353

Sales Hiring Scale Sales Payments 353

Payrix

MAY 14, 2024

No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space. It was an Embedded Finance play starting with payments. [It

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

SaaStr

AUGUST 29, 2022

SMB SaaS has a lot going for it: – Millions of them – Short sales cycles – Easier compete. ACVs are so much lower that there’s a lot of pressure on sales productivity. So I was wondering, how much of the market cap of the leading SaaS companies is all or primarily SMB focused? What does that leave?

SaaS Payments 347

SaaS Payments Scale SMB PayPal 347

SaaStr

SEPTEMBER 5, 2024

Dear SaaStr: How Should I Pay Sales Reps When Our Customers Pay Monthly? You’ll find it won’t matter much as you scale, as you’ll get good as estimating the total deal size from each customer segment. But it can be a pain to administer — and more importantly, is not fun for the sales rep. Later, you’ll want to flip that around.

Scale 299

Scale Sales Payments Compensation 299

USIO

JANUARY 15, 2024

Subscription Models: Usio will provide general insights into why subscription-based payment processing is often considered advantageous for Software as a Service (SaaS) businesses. Predictable Revenue Streams: Subscription models provide a consistent and predictable revenue stream for SaaS companies.

SaaS Payments 130

SaaS Payments Payment Services Payments Payment Solutions 130

SaaStr

JANUARY 30, 2023

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. This insight led Deel to focus on solving payments and compliance.

Sales Hiring 278

Sales Hiring Payment Services SaaS Payments Scale 278

Tom Tunguz

NOVEMBER 6, 2021

The contracts are identical twelve month contracts except for the payment terms. Contract B relaxes payment terms to monthly payment, 12 monthly installments for the next year. All of the sales and marketing dollars invested to obtain persuade the buyer to put digital ink to pdf have been recouped immediately.

Sales Hiring 321

Sales Hiring Scale Payments Payment Solutions 321

SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. Giraffe is a mobile job matching platform that helps medium skilled workers get access to opportunities and helps businesses to recruit staff faster, and easier, and more affordably than any other way. Yeah, great.

Scale 206

Scale Sales Recruiting Scaling SaaS Payments 206

SaaStr

NOVEMBER 1, 2023

Both Bill and Shopifty have morphed over the years from almost pure SaaS companies to payments platforms built on top of a SaaS core. The rest of the growth is from its Divvy platform, which is bought in 2021 for $2.5 But payments and transaction are far bigger at $800m run rate — and growing faster at 38%. #2.

Payment Services 339

Payment Services Payments SaaS Payments Payment Solutions 339

SaaStr

AUGUST 3, 2022

Payments still materially accelerating overall growth to 16%, and predicting revenue growth from payments and merchant solutions to more than double that of subscriptions and SaaS. Expecting a bit of a rebound later in the year, with more merchants joining the platform in 2H’22 than 1H’22. #4.

Payment Methods 288

Payment Methods Merchant Services SaaS Payments Payment Solutions 288

SaaStr

AUGUST 21, 2024

Grew Restaurant Locations 29% Year-Over-Year to 120,000 Perhaps the most important metric at scale. Only 18% of Revenue From SaaS. Shopify and Bill both also get the majority of their revenue from financial fees and transaction fees, not software subscriptions. But Toast even more so, at 18% of revenue.

Scale 283

Scale Payment Methods SaaS Payments Payment Solutions 283

Intercom, Inc.

NOVEMBER 30, 2021

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. Future-proofing your support tech stack to meet both business objectives and the needs of modern customers starts with laying the right foundations. Team Inbox.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStr

APRIL 19, 2023

So one large category of software spend is on Point of Sale systems. And their mix of software, payments and hardware revenue drives up the total deal size — but puts a lot of pressure on margins. 39% of their revenues from software, and going down. Driving up ARPU at scale key to growth with SMBs.

Payment Solutions 289

Payment Solutions Point of Sale Payments SaaS Payments 289

SaaStr

AUGUST 24, 2022

Driving up sales rep efficiency is key to driving up margins. SMB sales (most of Toast) is very tough to do without a highly efficient and effective sales force. At least 20% of your customers from referrals and second-order revenue. #4. As the brand scales, they get more of a boost from inbound. #5.

SaaS Payments 328

SaaS Payments Scale SMB Payment Solutions 328