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B2B Customer Journey Touchpoints CS Teams Need To Plan For

Totango

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. During the sales process, including sales appointment scheduling, meetings and payment processes. White papers.

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A Vendor’s Guide to B2B Ecommerce

FastSpring

As of 2019, B2B ecommerce sales globally have surpassed $12 trillion in revenue. According to Statista, B2B sales are now 6X larger than the business-to-consumer (B2C) market. It comes down to having an online presence, understanding buyers’ needs, and, most importantly—a platform that can handle transactions.

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SaaS Tools for Business Growth: Five Essentials You Must Have

Totango

This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. Here we’ll guide you through the essential SaaS tools you need for business growth. Software integrations. Payment processing. This can be anything from downloading a white paper to signing up for a trial.

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What are inbound leads?

Baremetrics

Outbound Leads Inbound Leads Inbound leads are prospects that initiate contact with your business through a specific marketing channel. It could be a piece of educational content on your website, social media posts, or even a direct referral from your existing customers. Use Baremetrics to monitor your business metrics.

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Mastering ecommerce conversion rate optimization: expert tips and inspirational examples 

Unbounce

For some websites, the desired conversions might be actions like downloading a white paper or filling out a form. The one that always attracts the most attention is the goal of driving more traffic to your site through tactics like paid advertising, influencer campaigns on social media, and SEO.