Full Session

DECEMBER 23, 2024

ProProfs Qualaroo: Customer feedback collection and survey tool that provides targeted surveys, sentiment analysis, and A/B testing to gather user opinions and insights about your product. LogRocket: Error tracking and session replay platform featuring JavaScript error tracking, performance monitoring, and session replay with console logs.

Payment Services 52

Payment Services Payment Solutions Software Review Payments 52

Stax

JANUARY 29, 2024

Innovative ISVs and SaaS companies know that one of the best ways to provide value to merchants—while improving your bottom line—is to provide integrated payments. For example, if you’re an invoicing software provider that lets SMBs manage their billing, then it makes sense to add payment processing tools to your platform.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Know your forever user. Dare I say SaaS.

Scale 160

Scale Payment Services Payment Methods Scaling 160

User Pilot

MARCH 25, 2024

Because it improves your business’ profitability, understanding and reducing churn also gives you a better customer acquisition cost to customer lifetime value (CAC: CLV) ratio. Also known as customer churn, it is the end of the customer’s relationship with a business and is a key indicator of business health.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

Stax

MAY 21, 2024

As software and management systems have progressed in the modern age, time-consuming tasks like recurring payments and client management are streamlined through this process. In this article, we will explain the benefits of implementing payment management systems into your software. But improvements go much deeper than that.

Payment Solutions 88

Payment Solutions Payment Services Payments Software Review 88

Outseta

JANUARY 20, 2020

What started as Dimitris (now my Co-founder at Outseta ) writing a few lines of code to collect rent payments from tenants he had living in a duplex in Providence, Rhode Island, turned into something worth hundreds of millions of dollars 15 years later. I was managing a team of 15 and the company had grown to about 140 employees.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Baremetrics

OCTOBER 10, 2021

It is not enough to just get as many eyes on your site as possible (although that is nice)—you need to get those visitors with needs that your platform meets. Your SaaS company likely uses a CRM and/or payment processing software, and the data required to compute these core metrics can be all over the place.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

Stax

FEBRUARY 19, 2024

To achieve this, vertical SaaS products bring in experts from niche markets to develop industry-specific features, ensure compliance with industry standards or regulations, and integrate with key business platforms that are standard within that industry. What is Horizontal SaaS?

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

User Pilot

JANUARY 31, 2023

In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

APRIL 15, 2024

From poor onboarding to slow response times and inadequate self-serve support, customer pain points significantly impact the customer experience, potentially leading to dissatisfaction, negative online reviews, and churn. By addressing these issues, you create a smoother, more intuitive customer experience.

Communication 105

Communication SaaS Payments Payment Methods Payment Solutions 105

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Manager : In charge of creating product strategy and overseeing the design process, among other things. What is a SaaS business model? Before the hiring process, take some time to decide on your current needs and hire as your company grows.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Instead, focus on fostering a culture of communication and feedback loops between the team. He really fosters innovation and humility as a team player – aspects that were important to me. Nico: Correct.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

User Pilot

AUGUST 22, 2024

TL;DR Customer onboarding in financial services aims to integrate users into systems and educate them about product features, for example, in the banking sector. When choosing onboarding solutions , institutions should consider functionality, pricing , scalability, integrations , automation features, and security certification.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

User Pilot

OCTOBER 6, 2022

Analyze customer data from user feedback to find out the “why’s” behind consumer behavior and test out hypotheses. Discover user segments with the highest revenue and customer lifetime value to replicate their journey with similar users. What is customer behavior analysis? That’s it.

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

Frontegg

AUGUST 19, 2021

Users don’t want to write emails or engage with support teams anymore. As mentioned earlier, self-served SaaS applications are an accurate description of instant gratification, both for the developers and also for the end-user. There’s no two ways about it. They want to get onboarded smoothly and just use the software.

SaaS Payments 98

SaaS Payments Payment Services Payment Solutions Underperforming Technical Team 98

Stax

JANUARY 3, 2024

TL;DR Self-checkout systems are automated checkout solutions that allow customers to process purchases independently. Poor implementation of self-checkouts can add friction to the customer experience, so it’s important to design a tailored checkout strategy and smooth implementation. App-based scanning and payment.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Across markets, companies were “taking big data sets and visualizing them in interesting ways to create user experiences.” Experience is the keyword here.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

Subscription Flow

NOVEMBER 24, 2023

Opt for the Paystack checkout process so that you may have a loyal customer base that would be willing to get products from your platform. Also, for eCommerce businesses that use Shopify, yet cannot find a plugin to integrate with Paystack, SubscriptionFlow has good news for them.

Payment Methods 59

Payment Methods Merchant Services Payments Payment Services 59

User Pilot

JULY 23, 2020

For that matter, are you making any revenue yet? What’s your new user churn rate looking like? Because you’re in the recurring revenue game, not the one-off purchase game. The overwhelming majority of SaaS business revenues come from renewals and upsells, as the diagram above shows. Are you making any profit yet?

Retention 95

Retention SaaS Payments Strategy Payment Solutions 95

How To Buy Saas

DECEMBER 1, 2020

Setup Pricing model and payment gateways. Find quick platforms to launch your MVP. Plan Social Media Integration with your SAAS Business. Use monitoring tools to identify business emotions over the internet. Setup Pricing model and payment gateways. Let users explore your saas. Start Branding.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

ChurnZero

JANUARY 4, 2019

AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

User Pilot

DECEMBER 19, 2022

There are various notification types you can use to keep your users engaged in SaaS. When designing notifications, it’s vital to be mindful of the user experience and ensure that you have the right information in the right place. Add a clear CTA to the notification that guides the user to take an action.

Payment Solutions 98

Payment Solutions Engagement SaaS Payments Payment Methods 98

User Pilot

AUGUST 14, 2023

Which asks users to rate their likelihood of recommending your product to a friend on a scale of 0-10. Which measures the customer’s experience with a specific product, feature, or team interaction. Ask users to rate from 1 to 5 how easy it is to use your product. Develop your product through a PMF survey.

Scale 97

Scale SaaS Payments Payment Solutions Payment Services 97

OpenView Labs

APRIL 11, 2019

I was born in Bombay, but grew up in New Jersey and was acutely aware of the juxtaposition of those two places in terms of economic development, politics and culture. I started learning the true value of user growth frameworks as I worked through a handful of startups, constantly learning and iterating on ways to grow a business.

Strategy 64

Strategy Payment Solutions PayPal Underperforming Technical Team 64

User Pilot

OCTOBER 30, 2023

Let’s explore how Heap, Pendo, and Baremetrics compare when it comes to user engagement analysis. Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Similarly, you can share Session Replays with other team members.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

OCTOBER 30, 2023

Let’s explore how Heap, Pendo, and Baremetrics compare when it comes to user behavior analysis. Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Similarly, you can share Session Replays with other team members.

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

Chargify

MARCH 25, 2019

A great example of this strategy being done right is Dropbox’s freemium offering , which allows “users to see how easy it is to back up and share their files using the Dropbox platform,” says Sujan Patel, cofounder of Right Inbox. Have a High-Quality Product with a Seamless User Experience.

SaaS Payments 54

SaaS Payments Payment Methods Subscription Payment Features 54

User Pilot

NOVEMBER 28, 2023

TL;DR Product analytics studies user interactions with a product or service, allowing product teams to monitor, evaluate, and assess data related to customer engagement and behavior. This information is used by teams to optimize their product or service to improve user experience.

Payments 52

Payments Payment Solutions SaaS Payments Payment Methods 52

User Pilot

JANUARY 20, 2024

Extensive Third-party Integrations : While Userlane offers some key integrations if your business heavily relies on a diverse range of third-party tools and you need a seamless, in-depth integration for all of them, you might want to explore platforms like Pendo or Mixpanel that offer broader integration ecosystems.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

NOVEMBER 28, 2023

TL;DR SaaS reporting refers to the process of collecting, analyzing, and presenting data related to the performance, usage, and effectiveness of a SaaS product.It assists businesses in achieving revenue growth, informed decision-making, and financial health by efficiently managing all aspects of operations.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Methods 52

User Pilot

NOVEMBER 28, 2023

Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences. The platform also helps you announce new product features and collect customer feedback.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Methods 52

User Pilot

MARCH 11, 2024

Let’s look at the most common scenarios where Mixpanel is NOT the right tool for your user onboarding needs and you should be looking into using a different one: You need better customer support : Mixpanel has been criticized for its poor customer service. Get a Demo 14 Day Trial No Credit Card Required What is Mixpanel?

Software Review 52

Software Review Technical Review Systems Review Pricing 52

Unbounce

NOVEMBER 27, 2023

How to improve ecommerce CRO Tools for conversion rate optimization Examples of great ecommerce conversion rate optimization SHARE Alan O’Sullivan Alan is a content strategist and writer who works at the intersection of business needs and people needs, which is a fancy schmancy way of saying his goal is to make everyone happy most of the time.

Payment Methods 59

Payment Methods AI Search Technical Review Payments 59

All that Saas

JUNE 22, 2021

In this Ayoa review, we will look at OpenGenius’s powerful mind mapping and online collaboration platform. Ayoa gives its users the speed and consistency to work, all while instantly recording their ideas for execution and providing them with better work practices. 17/user/month or $13/user/month billed annually.

Software Review 52

Software Review Technical Review Systems Review Payment Methods 52

User Pilot

MARCH 14, 2024

Here are three scenarios where it makes sense to look for a Heap alternative : Your team lacks technical know-how – While it’s easy to install and configure Heap, navigating its features requires a bit of technical expertise. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

Full Session

JANUARY 4, 2023

It’s essential to track users’ actions when filling out forms and assess what issues they encounter and what frustrates them. By understanding these factors, you can make changes to improve the overall user experience and boost your form conversion. Orders and payments forms. Image source: Pixabay.

Payment Methods 52

Payment Methods Payment Solutions Technical Review Payment Services 52

All that Saas

DECEMBER 24, 2021

QBO self-serve integration. QBO self-serve integration. All the benefits of Business, plus. Half-yearly business reviews to optimize cost and compliance. Customer Advisory Group for feature suggestions and direct facetime with the Product and Engineering teams with priority access to features and planned deployments.

Software Review 52

Software Review Systems Review Technical Review Payment Methods 52