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Everyone in SaaS Needs to Do Customer Support. At Least Until You Have 50-100 Employees. But Ideally, Forever.

SaaStr

A ways back we noted a great rant by David Marcus , now of Facebook, and previously President of PayPal. Complaining his employees weren’t using PayPal apps. But PayPal isn’t Google. It worked magic with engineers, who really heard the complaints. Well — what did he expect? Yes, he was right.

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The Difference Between a Manager and a Leader

OpenView Labs

Over her career, she has established a proven track record of operationalizing strategy and developing award-winning products while in pivotal roles at leading companies including Intuit, Yahoo, PayPal, Adobe, Joyent, and Sun Microsystems. You might think Silicon Valley is about technology, but Merline knows better.

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PODCAST 117: The Tools You Need If You Want to Succeed at Scale with Michael Coscetta

Sales Hacker

Today on the show, we are incredibly excited to have Michael Coscetta. Michael is a member of Revenue Collective, but perhaps most importantly, he’s the chief sales and strategy officer for Compass, that fast-growing real estate behemoth. Who is Michael Coscetta and what is Compass [2:00]. The importance of consolidating data [26:44].

Scale 125
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Kellblog Predictions for 2025

Kellblog

In the end, I suppose it shouldnt be surprising that when the president puts a For Sale sign on access, that some come forward as interested buyers of power. Im late with this years predictions post because Ive discovered that writing while recovering from knee surgery, zonked on painkillers, is a surprisingly difficult endeavor.