User Pilot

MARCH 18, 2021

Customer Retention Strategy for Your Marketing & Sales Departments How to Build Products Designed for Retention The Role of Product Marketers in Customer Retention The Customer Support Strategy Why Is The Data You Collect So Important to CS and Retention? Get in touch with a product marketing specialist.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

User Pilot

AUGUST 17, 2024

Looking to enhance your customer onboarding process and drive product adoption? Resolve technical issues : Diagnose and troubleshoot software problems, escalating complex issues to the technical support team when necessary. Consider Userpilot for its no-code in-app guidance and analytics capabilities. Book a demo today!

Technical Review 52

Technical Review Software Review Social Media Onboarding 52

User Pilot

AUGUST 27, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Resolve technical issues : Diagnose and troubleshoot software problems, escalating complex issues to the technical support team when necessary. Looking into tools for customer service representatives?

Technical Review 52

Technical Review Software Review Scale Education 52

User Pilot

AUGUST 25, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Entry-level roles : Start by gaining experience in customer-facing roles like customer service representative, sales associate, or technical support specialist. Looking into tools for customer onboarding coordinators?

Onboarding 52

Onboarding Software Review Technical Review Interviewing 52

CustomerSuccessBox

NOVEMBER 2, 2021

Complete Account Information : Customer company name, the industry they are in, product-market fit, company size, and contract information. Team Information : Note down the point of contact from the customer’s end, executive decision-maker, and the team that will be using the product.

Customer Success 52

Customer Success Technical Advisors Sales Technical Review 52

Valuize Consulting

SEPTEMBER 30, 2024

Each of these components contributes to a cohesive customer experience, ensuring that the additional features and benefits designed to set the product apart are well-communicated, understood, and leveraged by the customer.

Customer Success 52

Customer Success Strategy Azure Technical Review 52

Valuize Consulting

SEPTEMBER 30, 2024

Each of these components contributes to a cohesive customer experience, ensuring that the additional features and benefits designed to set the product apart are well-communicated, understood, and leveraged by the customer.

Customer Success 52

Customer Success Strategy Azure Technical Review 52

SmartKarrot

OCTOBER 13, 2022

Role: Director, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Bakkt As a Director of Customer Success, you will collaborate with Product, Marketing, and Legal and Compliance to develop materials and resources to set new customers up for success and drive adoption and engagement in product.

Customer Success 19

Customer Success Development Team Review Technical Review Systems Review 19

SmartKarrot

SEPTEMBER 23, 2022

Improve the processes to coordinate with technical support and services team to drive overall customer health. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients. Develop and implement repeatable processes for customer management.

Customer Success 15

Customer Success Sales Hiring Travel Outsourced Development 15

SmartKarrot

JUNE 11, 2020

What comes before and after Product Adoption. Before we get into the product adoption process, let us look at a few other stages that a customer goes through before and after they start using the product. Marketing. A customer lifecycle starts from many stages before they actually start using the product.

Customer Lifetime Value 10

Customer Lifetime Value Technical Support Onboarding Customer Success 10

SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes.

Technical Advisors 10

Technical Advisors Customer Success Outsourced Development Technical Support 10

SmartKarrot

MARCH 8, 2022

Caroline Andreola is a Client Success Strategy professional with product development, product marketing, commercial planning, customer success , and project management skills to name a few. An all-rounder, Bhavika also hosts her chat show and is a founder at CS Ladies. Caroline Andreola. Donna Weber.

VP of Engineering 21

VP of Engineering Customer Success SaaS Payments Scale 21

Outseta

OCTOBER 12, 2020

We’ve all read the tales of founders wrestling for years to find product market fit , of co-founders squabbling over equity, of the CEO riddled by anxiety as he drains his infant daughter’s college fund to keep his start-up afloat for another month.

Venture Capital 144

Venture Capital Entrepreneurship Scaling SaaS 144

OpenView Labs

MARCH 3, 2020

Often, products will have more success when a specific person or workgroup guides the initial product training, onboarding and implementation. A deep understanding of product-market fit that enables the customer success team to have an authoritative voice when proposing changes to customer personas or product features.

Customer Success 55

Customer Success Underperforming Technical Team Scale Churn 55

A Smart Bear

OCTOBER 4, 2017

Consider the timeline of adding a technical support team member. Since that takes four months, we have to be able to predict the demand for technical support at least four months in advance, because we have to be hiring for that future demand right now. Predictability is also required for healthy team-growth.

Scale 61

Scale Government Scaling Sales Recruiting 61

SaaStr

OCTOBER 4, 2019

Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. Jeppe Rindom: I think we’ve reached our product market fit, the business model works, the acquisition economics work as well. When do they start to arise?

Scale 145

Scale SaaS Payments SMB Sales Hiring 145

SaaStr

AUGUST 30, 2019

Whitney Bouck: I think the ones that will, and the ones that can be attracted by the startups like HelloSign, this is certainly true for me, are the ones that show so much promise, and have a product that people clearly resonate with, that there’s some level of proof of revenue and product market fit.

Sales Hiring 157

Sales Hiring Scale Technical Advisors Underperforming Technical Team 157

SaaStr

JANUARY 31, 2020

I think expansion comes after you’ve proven that you have a good, solid product market fit and all the muscles of expansion are very costly and you’re not ready yet. I would worry only on the component of technical support in the beginning, especially for a technical product like ours, right?

Scale 219

Scale Sales Hiring Pricing Leadership 219

How To Buy Saas

DECEMBER 4, 2024

Select the required tools and aids: Carefully select the suitable tools and technical support for your MIS, and this may include different computational hardware and software platforms, like CRM systems, marketing automation tools, data analytics tools, social media support, etc.

Marketing 52

Marketing Social Media Market Research Technical Support 52

Sixteen Ventures

DECEMBER 31, 2019

Functional Support. Technical Support. Rather than waiting for your customers and users to get lost and feel anxious about what to do next – or how to do it – you should build a proactive approach to Functional Support into your lifecycle messaging (ideally pegged to activity). Technical Support.

Customer Success 137

Customer Success SaaS Payments Payment Solutions Payment Services 137

User Pilot

MARCH 23, 2025

Product market fit: If user retention is strong and the DAU/MAU ratio is high, it means users frequently engage with your mobile app because it effectively meets their needs. Deploy mobile-first features: Deploy mobile features without technical support and mobile-optimized UI, reducing developer dependencies.

Mobile 59

Mobile Underperforming Technical Team Engagement Metrics 59

Sales Hacker

DECEMBER 6, 2024

This shift reflects the evolving nature of the CS function, where specialization be it in post-sales engagement, growth, or technical support has become a necessity. For a CS leader, joining a company without clear product-market fit (PMF) or evolving motions through growth stages can add even more complexity.

Technical Advisors 115

Technical Advisors Customer Success Sales Hiring Scale 115