Totango

APRIL 28, 2021

A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s use of the product. The customer’s product ROI. It’s important to measure your success against metrics that have a direct impact on how the customer uses the product.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

CustomerSuccessBox

JUNE 8, 2021

Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI. Interact with existing customers to identify pain points, prioritize business opportunities, and productize solutions to ensure customer success.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

Totango

MAY 15, 2019

A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s use of the product. The customer’s product ROI. It’s important to measure your success against metrics that have a direct impact on how the customer uses the product.

Customer Lifetime Value 89

Customer Lifetime Value Enterprise Product ROI Customer Success 89

Totango

JULY 16, 2019

Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product. Outcome metrics that reflect product ROI. Remember, customer metrics should always lead to action. Take the information and use it to generate customer value. .

Customer Lifetime Value 68

Customer Lifetime Value Outsourced Development Product ROI Enterprise 68

Totango

MAY 23, 2019

You might look at measurements such as: Usage Data: If a customer is using the product frequently or is heavily leveraging specific functions, then it is time to offer them access to premium features or other advanced products. Product ROI: What do your business success metrics tell you about the ROI a customer is enjoying?

Customer Success 76

Customer Success Product ROI Enterprise Metrics 76

Totango

APRIL 5, 2019

Adoption Metrics: Measuring the customer’s use of the product. Outcome Metrics: Measuring the customer’s product ROI. Remember, all customer success metrics should lead to action. Gathering insight into the areas listed above should enable you to proactively engage with customers.

Customer Success 74

Customer Success Metrics Customer Lifetime Value Product ROI 74

Totango

JULY 16, 2019

Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product. Outcome metrics that reflect product ROI. Remember, customer metrics should always lead to action. Take the information and use it to generate customer value. .

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Enterprise 48