Totango

MAY 15, 2019

Succeeding in a recurring revenue environment depends on ensuring your customer is continually satisfied, and these best practices will help you do just that. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s use of the product. The customer’s product ROI.

Customer Lifetime Value 92

Customer Lifetime Value Enterprise Product ROI Customer Success 92

Totango

APRIL 5, 2019

You can position yourself as a customer-centered business and embrace a company-wide ethos of nurturing customer growth, but you still need to know if the product is having a practical, positive impact on a customer’s daily workflow. The goal of customer success is to generate recurring revenue by creating customer lifetime value.

Customer Success 77

Customer Success Metrics Customer Lifetime Value Product ROI 77

Totango

MAY 23, 2019

It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. The renewal and upsell phases of your customer success journey should be a discussion rather than a last-minute effort to generate additional revenue. Customer success upsells are critical to your own success.

Customer Success 78

Customer Success Product ROI Enterprise Metrics 78

Totango

JULY 16, 2019

Like farmers cultivating an orchard , enterprises must promote the growth of customers through personalized engagements that lead to repeated revenue yields, or harvests, throughout the customer life cycle. And this repeated revenue stream is the lifeblood of SaaS and related enterprises. Outcome metrics that reflect product ROI.

Customer Lifetime Value 69

Customer Lifetime Value Outsourced Development Product ROI Enterprise 69

Totango

APRIL 28, 2021

Succeeding in a recurring revenue environment depends on ensuring your customer is continually satisfied, and these best practices will help you do just that. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s use of the product. The customer’s product ROI.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

Totango

JULY 16, 2019

Like farmers cultivating an orchard , enterprises must promote the growth of customers through personalized engagements that lead to repeated revenue yields, or harvests, throughout the customer life cycle. And this repeated revenue stream is the lifeblood of SaaS and related enterprises. Outcome metrics that reflect product ROI.

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Enterprise 48

SmartKarrot

FEBRUARY 15, 2022

Design, develop, and deliver operational reports and analyses, i.e., the status of findings, report of unworked opportunities, and projected cost savings/increased revenue that demonstrate product ROI.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19