Totango

APRIL 5, 2019

You can position yourself as a customer-centered business and embrace a company-wide ethos of nurturing customer growth, but you still need to know if the product is having a practical, positive impact on a customer’s daily workflow. The goal of customer success is to generate recurring revenue by creating customer lifetime value.

Customer Success 77

Customer Success Metrics Customer Lifetime Value Product ROI 77

Totango

MAY 23, 2019

It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. The renewal and upsell phases of your customer success journey should be a discussion rather than a last-minute effort to generate additional revenue. Customer success upsells are critical to your own success.

Customer Success 78

Customer Success Product ROI Enterprise Metrics 78

SaaStr

FEBRUARY 7, 2020

And we really had no revenue to speak of by the time that I had joined. There was an incredible market opportunity and a lot of potential, no revenue and not a lot of money in the bank. Given the wide variety of vendors and software that CIOs have to really engage with? Is that too short sighted of me now?

Scale 216

Scale Underperforming Technical Team Investment Sales Hiring 216