Totango

MAY 23, 2019

You might look at measurements such as: Usage Data: If a customer is using the product frequently or is heavily leveraging specific functions, then it is time to offer them access to premium features or other advanced products. Product ROI: What do your business success metrics tell you about the ROI a customer is enjoying?

Customer Success 78

Customer Success Product ROI Enterprise Metrics 78

Totango

APRIL 5, 2019

Adoption Metrics: Measuring the customer’s use of the product. Outcome Metrics: Measuring the customer’s product ROI. For example, the customer success team for an email marketing software product could analyze the volume of emails sent. Remember, all customer success metrics should lead to action.

Customer Success 77

Customer Success Metrics Customer Lifetime Value Product ROI 77

SaaStr

FEBRUARY 7, 2020

Given the wide variety of vendors and software that CIOs have to really engage with? Once you do get in front of them, often people say about the importance of really selling the long term vision of kind of the product roadmap itself, and how that really plays into how they think about the partnership.

Scale 216

Scale Underperforming Technical Team Investment Sales Hiring 216

CustomerSuccessBox

NOVEMBER 24, 2021

ROI helps to prove customer value. By showing that the ROI is greater than the amount that was invested. By quantifying how the customer feels and how s/he engages with your product. ROI of implementing a Customer Success is also an important measure. The software does exactly that! 7 ways to prove customer value.

Underperforming Technical Team 52

Underperforming Technical Team Social Media Customer Success Branding 52