Remove Retention Remove SaaS Remove VPCs (Virtual Private Cloud)
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Dear SaaStr: What “Quotas” Should My VP of Customer Success and VP of Product Have?

SaaStr

For a VP of Customer Success (VPCS), their “quota” or ownership should revolve around two key metrics: Net Revenue Retention (NRR) and Gross Retention Rate (GRR). The VPCS should also own time-to-value (TTV) how quickly customers realize ROI from your product.

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SaaS Security: Basic Principles and Best Practices

SaaS Metrics

The total cost of ownership was once the main roadblock for potential SaaS customers, but security is now arguably on top of the list. The concerns about SaaS security grew as more and more users started embracing the new technology, but is everything all that bad as online reviews and opinions suggest? What Puts SaaS Apps at Risk?