User Pilot

JULY 21, 2024

This guide will introduce you to the best resources available for retention managers, providing you with a curated selection of valuable materials to enhance your skills and knowledge. A retention manager is responsible for reducing customer or employee turnover and fostering loyalty. What does a retention manager do?

Retention 52

Retention Management Sales Recruiting Scale 52

User Pilot

JULY 28, 2024

Interested in retention specialist roles? In this guide, we’ll explore the ins and outs of retention specialist roles through detailed job descriptions and handy templates. TL;DR A retention specialist , also known as a customer retention specialist, is basically a customer advocate within a company.

Retention 52

Retention Payment Solutions Sales Recruiting Development Team Review 52

SaaStr

SEPTEMBER 13, 2020

They started in the point of sale market, and then as the company scaled, they rolled out new value props and modules for payroll, or Toast capital, or ways to manage your employee base. This is really founder-led sales. Byron gave a great example with Toast, one of my favorite portfolio companies. That’s your CAC.

Sales Hiring 232

Sales Hiring Scale Payments Cloud 232

User Pilot

JULY 28, 2024

Interested in retention manager roles? In this guide, we’ll explore the ins and outs of retention manager roles through detailed job descriptions and handy templates. Looking into tools for retention managers? You’re in the right place! Let’s dive in! Book a demo to see it in action!

Retention 52

Retention Management Sales Recruiting Software Review 52

SaaStr

NOVEMBER 19, 2019

Then I went over to the sales department. The demo is the sale and we close everybody in month. We have 99% customer retention. Nancy Ham : We have over 100% MRR retention. Heidi Jannenga : When we’ve again, first started going out and looking for funding, everybody wants to amplify your sales strategy.

Scale 186

Scale SMB VP of Engineering Leadership 186

User Pilot

JULY 17, 2024

TL;DR A customer experience (CX) manager is a professional responsible for improving interactions between a company and its customer base across different touch points. They play a key role in implementing a positive customer experience , improving user retention, and minimizing churn rates. What does a customer experience manager do?

Management 52

Management Sales Recruiting Sales Hiring Scale 52

ChurnZero

DECEMBER 18, 2020

To help make sense of the survey data, give their expert take on what it means for Customer Success teams, and offer up maturity recommendations based on the findings, we invited Megan Macaluso, VP Customer Success & Operations at ESG, and Jay Nathan, Chief Customer Officer at Higher Logic, to join us for a webinar.

Customer Success 87

Customer Success Sales Recruiting Sales Hiring Finance 87

User Pilot

JANUARY 26, 2023

Finally, including all your users, especially those from traditionally excluded groups, can increase their loyalty, and improve user retention and your brand’s reputation. How to recruit beta testers in-app. Main UI, modals , and account management. Webinars , tutorials, demos , walkthroughs.

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User Pilot

NOVEMBER 30, 2023

By focusing on these areas of product experience, you can boost customer satisfaction and retention. How do you recruit your interviewees? What’s more, there are plenty of webinars and online workshops that can help you keep your knowledge current. Spotting market gaps: product analytics. Don’t stop there!

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

User Pilot

JULY 20, 2024

They play a key role in implementing a positive customer experience , improving user retention, and minimizing churn rates. Additionally, consider gaining professional experience in entry-level customer-facing roles like a sales associate or customer support executive. These include marketing, product, sales, and customer service.

Sales Recruiting 52

Sales Recruiting Management Sales Hiring Scale 52

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. Here’s the webinar in full. In addition to your five customer needs, you also have key questions that help you develop a deep understanding of what your customer is trying to do, in a deeper way than your sales team has already discovered.

Sales Recruiting 52

Sales Recruiting Scale Customer Success Sales 52

User Pilot

JUNE 28, 2024

Common customer experience roles include: Entry-level positions (0-2 years) – Roles like customer service representative, sales associate, or retail associate act as an entry point to a career in customer experience. When recruiting a CX specialist, most hiring managers look for candidates with at least a high school diploma.

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User Pilot

JUNE 26, 2024

Common customer experience roles include: Entry-level positions (0-2 years) – Roles like customer service representative, sales associate, or retail associate act as an entry point to a career in customer experience. Ultimately, a CX specialist drives customer loyalty and improves a company’s bottom line.

Sales Recruiting 52

Sales Recruiting Sales Hiring Trends Education 52

User Pilot

JUNE 30, 2024

The product analyst is a crucial role in a company because it helps you gain an understanding of your product about the user which is important to drive enough sales and grow as a company. Collaborate with cross-functional teams, including engineering, marketing, sales, and customer support, to ensure successful product delivery and adoption.

VP of Engineering 52

VP of Engineering Sales Recruiting Data Analysis Underperforming Technical Team 52

User Pilot

JULY 24, 2024

They play a key role in implementing a positive customer experience, improving user retention, and minimizing churn rates. A customer experience (CX) manager’s responsibilities include understanding customer needs and pain points, optimizing user journeys, collecting user feedback, and implementing strategies to improve the overall CX.

Management 52

Management Scale Sales Recruiting Sales Hiring 52

ChurnZero

MARCH 6, 2020

Founder Annette Franz shares a quote from sales expert Zig Ziglar that shows how a people-first philosophy is your business growth strategy: “You don’t build a business. 96% of employees believe showing empathy is an important way to advance employee retention,” according to Forbes. The good news is that…. Always respect them.

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Customer Success Software Review Scale Sales Recruiting 69

User Pilot

JUNE 19, 2024

Consider attending conferences, webinars, and workshops to keep a finger on the market’s pulse. Product specialist’s main responsibilities A product specialist acts as a liaison between product, marketing, sales, and customer support teams. Also, it’s crucial to follow relevant online resources, such as blogs and podcasts.

Sales Recruiting 52

Sales Recruiting Sales Hiring Trends Healthcare 52

ChurnZero

NOVEMBER 15, 2019

To help you and your team with this arduous process, we hosted a video panel-style webinar on this topic so you could to hear advice on: End-of-year retention and upsell efforts. No worries if you missed the webinar, you can view it on-demand here. As CS, we have a really close relationship with our sales managers.

Customer Success 40

Customer Success Sales Recruiting Scale Technical Review 40

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. Handle client escalations around concerns or issues with their webinar experience.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

SmartKarrot

JANUARY 13, 2023

Role: Customer Success Specialist Location: Warsaw, Mazowieckie, Poland (Hybrid) Organization: Zowie As a Customer Success Specialist, you will manage and support the success of a portfolio of customers across the entire post-sale customer journey from kick-off to advocacy and renewal. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting SMB Forecasting 19

SmartKarrot

OCTOBER 13, 2021

Define and own the customer lifecycle map for the customers, engaging with both the sales and product teams to develop key client touchpoints and track outcomes for optimal engagement. Partner with Account Executive teams to ensure your team is meeting customer expectations. Improve both customer-facing and internal processes.

Customer Success 19

Customer Success Sales Recruiting Scale Sales Hiring 19

SmartKarrot

MARCH 21, 2023

Role: Director, Customer Success Strategy Location: Seattle, WA, United States (Remote) Organization: CommerceIQ As a Director, Customer Success Strategy, you’ll create and implement customer success strategies that promote effective onboarding, adoption, retention, value creation, and customer satisfaction.

Customer Success 19

Customer Success Sales Recruiting Consulting Benchmarks 19

SmartKarrot

OCTOBER 19, 2022

Partnering with the Sales and Product teams to define product goals and Tread’s roadmap. Training (on and off site), onboarding new users, and managing technical requests and queries. Work with the sales team to develop in-depth analytical account plans providing input on communication strategy and usage statistics.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Technical Review 19

SmartKarrot

JANUARY 18, 2022

Establish strong relationships with BIOVIA R&D and Product management leadership to ensure customer needs are well represented. Recruit, develop and manage a team of product experts who deliver high-quality customer support service to customers- Ensure technical software expertise to support products to appropriate levels.

Customer Success 3

Customer Success Sales Recruiting Onboarding Leadership 3

SmartKarrot

DECEMBER 10, 2020

Role: Director of Customer Success – (Must have experience with HR Tech) Location: London, England, United Kingdom Organization: Expert Executive Recruiters As a Director of Customer Success, you will be responsible for owning EU Enterprise and Mid-Market book of business with targets on net retention (with main KPIs on low churn and upsells).

Customer Success 10

Customer Success Sales Recruiting Technical Advisors Scale 10

SmartKarrot

JUNE 25, 2021

Apply here: [link] Role: Head of Customer Success Location: San Francisco, CA, US Organization: Turn/River Capital As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices.

Development Team Review 10

Development Team Review Customer Success Technical Review Sales Recruiting 10

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

SmartKarrot

JANUARY 20, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Lockstep As a Vice President of Customer Success, you will manage all aspects of the Customer Success team at Lockstep. Build, recruit, retain, and grow a team of great customer success representatives.

VP of Engineering 10

VP of Engineering Customer Success Sales Recruiting Payment Services 10

SmartKarrot

SEPTEMBER 15, 2021

The recently conducted customer success webinars, specifically “CS Disasters and How to Avoid Them,” have been trending and impacting the CS industry more than ever. Now, if you are looking at that versus the sales or product-led organizations, I suppose the ROI attached to that is pretty long-term. CS is a complex ecosystem.

Customer Success 21

Customer Success Technical Review Development Team Review Systems Review 21

SmartKarrot

JANUARY 27, 2021

Partner internally to identify financial targets, provide ongoing performance forecasting, and meet the retention/renewal targets. Partner with the Sales team for successful post-sale handoffs, successfully set up renewal, and identify upsell opportunities. Take responsibility for retention and account expansion targets.

Customer Success 10

Customer Success Sales Recruiting Scale Technical Review 10

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments. Represent InVision in communities, at trade shows, and webinars.

Customer Success 10

Customer Success Sales Recruiting Systems Review Innovation 10

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands. to increase their utilization features.

Customer Success 10

Customer Success Sales Recruiting Payment Services Payments 10

SaaStr

MAY 8, 2020

Where does Jessica find managers and founders do pipe reviews wrong? What does Jessica believe is the right way for sales reps to engage with new customers during this time? How should sales teams and CS respond to requests for discounts? What other strategies has Jessica seen work really well for retention?

Sales Recruiting 236

Sales Recruiting Technical Review Sales Hiring Outsourced Development 236

SaaStr

MAY 29, 2020

Prior to Workplace, Christine was Head of America’s for Facebook’s Audience Network and before that spent 5 years as a Group Director across multiple different sales and account teams within Facebook’s mid-market channel. Loving our podcast content? Listen to the start of the episode for a promo code to our upcoming events!

Scale 296

Scale Sales Recruiting Pricing Leadership 296

ProfitWell

DECEMBER 10, 2019

We’re just one week out from a webinar that’s totally product-led. With this pay-for-loyalty model, “Instead of talking about margins and mark-ups,” Tien points out, retailers are “talking about membership churn and retention. ReinventGrowth hosts a webinar in just one week’s time, with Gainsight VP of Product Growth Travis Kaufman.

Sales Recruiting 41

Sales Recruiting Subscription Payment Features Onboarding 41

SaaStr

JULY 29, 2020

And today, of course, we have a recruiting team. We have a great recruiting team and they partner with the hiring managers. But even to this day, hiring managers are responsible for building their teams. And again, we have a much bigger organization today and the recruiters partner with them to build great people in.

Sales Hiring 251

Sales Hiring Outsourcing Services Scale Sales Recruiting 251

Sales Hacker

DECEMBER 8, 2017

The race to the 2017 finish line is in full throttle – While last minute closed deals are still trickling in, B2B organizations are researching how to shape next year’s sales strategy to align with the top sales trends that are expected to emerge in 2018. Top 2018 Sales Trends & Predictions – Strategic Headlines.

Scale 108

Scale Technical Review Outsourcing Services Sales Hiring 108