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Four beliefs shaping our vision for customer support

Intercom, Inc.

Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44% Which improves retention and grows revenue…. But while consumer software has improved in leaps and bounds, support software just hasn’t kept up.

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9 Best Onboarding Platforms for SaaS Companies

User Pilot

Known for its code-free onboarding flow creation, Appcues enables personalized in-app experiences focusing on user engagement and retention. Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required How can onboarding software improve the customer onboarding process?

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SaaS Customer Onboarding: A Simple (But Detailed) Guide

Baremetrics

For instance, if a customer bought your social media analytics software to track the performance of their marketing campaigns, your onboarding process should show them how to do that. But if you’re able to continuously teach your customers new things about your product, it’ll give them a reason to log back in and continue using your software.

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4/29: the ugly side of growth

ProfitWell

It costs 5x as much to obtain a new customer than keep an old one in the fold, so before you try and supercharge your revenue stream, make sure retention is a core tenant of your sales strategy. Meaning: is the attitude of your sales team more about snapping up new customers than keeping the current ones happy?

Scale 45
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How to track your offline marketing efforts using CRM

Teamgate

Businesses can easily integrate their offline marketing channels into a CRM software to track their performance. CRM software can help track discount codes by using analytics to segment customer profilings, measuring and tracking escalation, and predictive modeling. By using CRM software, businesses can create a campaign for an event.