SaaStr

MAY 13, 2021

429: In this episode, ProfitWell Founder & CEO Patrick Campbell shares benchmarks from over 23,000 companies and offers a helpful framework to re-evaluate your retention strategy and increase your CLV (Customer Lifetime Value) between 10 and 60%. Patrick Campbell.

Retention 223

Retention Subscription Payment Features Customer Lifetime Value 223

Intercom, Inc.

FEBRUARY 11, 2020

A retention campaign that paints a commercial relationship as a personal one will always be awkward at best and at worst will create ill will. Here’s three better ways to create retention campaigns that feel genuine and actually work: Focus on how your product helps. Identify and solve the problems that caused churn.

Retention 282

Retention Sales Hiring Churn Onboarding 282

FastSpring

NOVEMBER 2, 2023

We are excited to share the release of three new groundbreaking features designed to turbocharge your subscription revenue! They also complement several other subscription focused capabilities we have released over 2023. Check out our announcements for the Proration Preview and Subscription Plan Change History APIs. Interested?

Subscription 167

Subscription Payment Features Payment Methods Payment Solutions 167

Intercom, Inc.

AUGUST 3, 2022

In July, newly released research from Harvard Business Review Analytic Service, sponsored by Intercom, revealed what we’ve all been thinking – customer engagement is the key to retention and loyalty. Juggle multiple email lists with granular subscription management.

Subscription 203

Subscription Payment Features Communication Engagement 203

Blulogix

DECEMBER 5, 2024

By BluLogix Team Navigating Complex Pricing Models in the Subscription Economy Introduction In the subscription economy, Managed Service Providers (MSPs) must adapt to increasingly complex pricing models to meet the evolving needs of their customers. Gone are the days of simple, one-size-fits-all pricing.

Payment Features 59

Payment Features Subscription Pricing Technical Review 59

Blulogix

FEBRUARY 14, 2025

By Kegham Khrigian The New Standard for Subscription Renewals: Intelligent, Automated, and Scalable For subscription businesses, renewals are the foundation of predictable revenue and long-term growth. Subscription models thrive on automation, accuracy, and data-driven decision-making and renewals should be no different.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

Blulogix

FEBRUARY 12, 2025

By Inga Broerman How High-Performing Subscription Businesses Maximize NRR For subscription-based businesses, Net Revenue Retention (NRR) is the ultimate measure of growth and sustainability. High-performing subscription businesses use NRR as a growth engine , ensuring that renewals and expansions outpace any losses from churn.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

Clouded Judgement

MARCH 21, 2025

Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA. Net new ARR is simply the ARR of the current quarter, minus the ARR of the previous quarter.

Cloud 188

Cloud Pricing Subscription Payment Features 188

Clouded Judgement

JUNE 19, 2024

net retention and CAC payback). Net Revenue Retention High net revenue retention is the fourth aspect of a successful quarter, and one of my favorite metrics to evaluate in private SaaS companies. Here’s the data from Q1: We have seen net dollar retention start to trail off in the last couple quarters.

Cloud 318

Cloud GCP(Google Cloud Platform) Software Azure 318

Blulogix

MARCH 17, 2025

By BluLogix Team Why Consumption-Based Pricing Drives Higher Customer Retention Introduction One of the biggest challenges in subscription-based businesses is churn. Many customers cancel subscriptions because they dont see the value. Join our webinar to explore how businesses are using consumption billing to increase retention.

Retention 59

Retention Pricing AI Search B2B 59

Stax

MAY 20, 2024

The concept of unearned revenue can easily trip up SaaS companies that offer subscription services and products on a recurring basis. Unlike when selling ordinary products, you cannot recognize the revenue earned from a subscription all at once. In the case of SaaS subscriptions, this could take several months—or even years.

Payment Features 167

Payment Features Payments Payment Services SaaS Payments 167

SaaStr

APRIL 8, 2020

Click here for ChartMogul’s free-forever launch plan that will give SaaS businesses access to the world’s first subscription data platform so they can analyze and improve key metrics like MRR, churn and LTV. Profitwell’s Free Pricing and Retention Audits. What are they all about? Where can I find the deal?

Machine Learning 298

Machine Learning Artificial Intelligence SaaS Consulting 298

ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. 4: High-end sales teams Increasingly, SaaS organizations leverage inside sales teams, since selling subscriptions is easier and less of a commitment than selling enterprise software. 3: Make onboarding seamless.

SaaS Payments 52

SaaS Payments Subscription Payment Features B2B 52

USIO

AUGUST 19, 2024

Simplify Subscription Payments with SaaS Solution Say goodbye to long, confusing, and costly payment processes. Say hello to efficiency and simplicity with advanced SaaS payment solutions for subscription services. Managing payments can be one of the most challenging aspects of running a subscription-based business.

Payment Solutions 130

Payment Solutions SaaS Payments Payment Services Payments 130

SaaStr

APRIL 24, 2021

ARR now really means revenue with 100%+ Net Revenue Retention. You pay a subscription for websites to help you sell stuff. Fast forward to day, Merchant Solutions is a much larger share of revenue than software subscriptions. Doesn’t ARR stand for Annual Recurring Revenue? Well of course it does.

Merchant Services 360

Merchant Services SaaS Payments Payment Solutions Payment Services 360

Clouded Judgement

DECEMBER 20, 2024

Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA. Net new ARR is simply the ARR of the current quarter, minus the ARR of the previous quarter.

Cloud 144

Cloud Banking Subscription Payment Features 144

Totango

FEBRUARY 9, 2024

That’s why it is important to understand and track both gross retention and net retention. What is gross retention? In football terms, gross retention, or gross revenue retention (GRR), is like the defense, determined to block any attempts by the opposing team (churn) to breach your end zone (revenue stream).

Retention 115

Retention Underperforming Technical Team Software Review Churn 115

Blulogix

OCTOBER 22, 2024

By delivering transparent billing information, you can reduce customer disputes, enhance satisfaction, and improve retention. Automate Proration and Usage-Based Adjustments : One common challenge for UCaaS companies is managing proration and changes to subscription levels mid-cycle.

Pricing 110

Pricing B2B Subscription Payment Features 110

SaaStr

MARCH 31, 2021

“We define ARR as annualized invoiced amounts per solution sku from subscription licenses and maintenance obligations assuming no increases or reductions in their subscriptions.” Gross revenue retention of 97%. ServiceNow has 99% retention, which is incredible, but it also only has huge customers. ” #5.

Outsourcing Services 362

Outsourcing Services Outsourced Development Payment Features Cloud 362

Blulogix

MARCH 18, 2025

By BluLogix Team The Hidden Costs of Traditional Subscription Billing (And How Usage-Based Models Solve Them Introduction While subscription billing offers predictable revenue, it also introduces inefficiencies that can cost businesses millions. Offering flexible pricing models can enhance customer retention.

Subscription 59

Subscription Payment Features AI Search Customer Lifetime Value 59

FastSpring

OCTOBER 21, 2024

Using subscription management tools to improve customer retention. Some examples include: Seamlessly adding new payment methods to improve the customer experience. Authenticate accounts via account ID to ensure proper access to your products. The great part?

Payment Methods 152

Payment Methods Payments Payment Solutions Payment Services 152

SaaStr

MAY 10, 2024

Deals pushing into next quarter Deal close and upgrade rates under pressure Larger deals are taking longer They aren’t planning on it getting any easier through the end of the year But GRR and retention is consistent, even if NRR at 102% is down from the 110% peak a few years ago. mobile subscriptions. Still, even now.

B2C 276

B2C Mobile B2B Subscription 276

Clouded Judgement

JANUARY 24, 2025

Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA. Net new ARR is simply the ARR of the current quarter, minus the ARR of the previous quarter.

Enterprise 157

Enterprise AI Cloud Artificial Intelligence 157

Clouded Judgement

MARCH 7, 2025

Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA. Net new ARR is simply the ARR of the current quarter, minus the ARR of the previous quarter.

Cloud 157

Cloud Forecasting Subscription Payment Features 157

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products.

Retention 111

Retention Metrics Strategy Scale 111

FastSpring

JULY 5, 2023

New Subscription Plan Change History API Now Available to Businesses That Use FastSpring SaaS continues to grow at a rapid clip, and more than ever, we’re used to using subscriptions for a variety of services. This API will improve the end-user experience, increase customer satisfaction, and increase retention. Price change.

Subscription 138

Subscription Payment Features User Experience Retention 138

SaaStr

AUGUST 25, 2022

Maxio provides subscription and revenue management solutions that help growing subscription businesses offer flexible pricing and packaging—without the financial headaches. With our platforms, SaaS companies can manage any subscription model, calculate revenue, and generate custom reports that investors love.

Cybersecurity 264

Cybersecurity Scale compliance Subscription 264

SaaStr

MAY 22, 2024

And … 92% of its revenue is from subscriptions. A lot of “pseudo SaaS” doesn’t see this type of revenue retention. But — it’s one that is very important to many of us that sell into the enterprise. Its research and reports in enterprise software are critical. Gartner’s research does. #4.

Revenue 285

Revenue Enterprise Cloud Pricing 285

Clouded Judgement

FEBRUARY 14, 2025

Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA. Net new ARR is simply the ARR of the current quarter, minus the ARR of the previous quarter.

Cloud 144

Cloud Software Subscription Payment Features 144

SaaStr

APRIL 28, 2019

Revenue Retention / Net Negative Churn of 143%. All the great SaaS companies IPO’ing now have strong revenue retention, whether SMB or enterprise focused. But it didn’t really break the model for Enterprise sales, Freemium conversions, or Revenue Retention. Even for Slack. Not burning that much cash.

Scale 279

Scale Venture Capital SMB Enterprise 279

SaaStr

NOVEMBER 15, 2022

This can be thought of as the metric monolith, and historically, VCs would memorize and make decisions based on these thresholds: Net Retention = 120% +. Gross Retention = 90% +. Cohorts by Customer Type: Different customer sets behave differently, and averaging metrics like retention across all segments can be misleading.

Metrics 267

Metrics Machine Learning Artificial Intelligence Technical Review 267

User Pilot

MAY 20, 2024

Wondering how to improve customer retention? The article shares 20 actionable customer retention strategies for your SaaS! TL;DR Customer retention is your ability to keep users using the product. Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth.

Retention 105

Retention Strategy Sales Recruiting Scale 105

SaaStr

NOVEMBER 17, 2022

Cyvatar is a technology-enabled cyber security as a service (CSaaS) provider disrupting a $150 billion industry by introducing and delivering smarter, measurable managed security subscriptions to help you achieve compliance and security faster and more efficiently.

Banking 258

Banking Payment Features Venture Capital Subscription 258

SaaStr

JANUARY 31, 2021

“The Current State of SaaS Companies, Subscriptions and Retention with ProfitWell” A great update from a version of this data just after Covid hit. #3. Learn how they build a high-retention culture. #10.

Scale 258

Scale Technical Review AI Sales Enablement 258

SaaStr

OCTOBER 13, 2022

ChartMogul is an analytics platform to help you run your subscription business. Our mission is to build powerful and secure cloud software for subscription businesses of all sizes, with a strong emphasis on good design and ease of use. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.

GCP(Google Cloud Platform) 254

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 254

Blulogix

FEBRUARY 13, 2025

By Inga Broerman The Renewal Blind Spot: Where Subscription Businesses Lose the Most Revenue Renewals should be a source of predictable, recurring revenue yet for many subscription businesses, they are a pain point filled with inefficiencies, missed opportunities, and revenue leakage. The result?

Payment Features 59

Payment Features Payments Subscription Revenue 59