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For a VP of Customer Success (VPCS), their “quota” or ownership should revolve around two key metrics: Net Revenue Retention (NRR) and Gross Retention Rate (GRR). The VPCS should also own time-to-value (TTV) how quickly customers realize ROI from your product.
The data deletion policy is defined in the service level agreement and must specify what would happen to the customer data once the data retention period ends. VPC and VPN. VPC/VPN is arguably a better option than multi-tenant instances, providing customers with more control over their data. Data Deletion Policy.
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