SaaStr

MARCH 23, 2025

For a VP of Customer Success (VPCS), their “quota” or ownership should revolve around two key metrics: Net Revenue Retention (NRR) and Gross Retention Rate (GRR). NRR is the North Star metric for customer successit measures how much revenue youre retaining and expanding from your existing customer base.

VPCs (Virtual Private Cloud) 162

VPCs (Virtual Private Cloud) Customer Success Churn Retention 162

SaaStr

APRIL 14, 2025

Head of AI Dialpad: How to Build AI at Scale GTM/ B2B Speakers: CEO HubSpot Yamini Rangan: Going More Multiproduct, Going More AI, and Going More SMB and More Enterprise CEO Dropbox Drew Houston: DropBoxs Third Act: AI & Content Intelligence CEO Calendly, Tope Awotona Open AMA and AI in 2026 CEO Clio, Jack Newton: Reaccelerating Vertical SaaS to (..)

VP of Engineering 204

VP of Engineering CTO Coach VPCs (Virtual Private Cloud) Scale 204

SaaStr

AUGUST 19, 2021

But as you approach $8m-$10m ARR, there will be enough revenue. ARR VPCS: $2m ARR VPP: $3m-$4m ARR VPE: $5m-$6m ARR CFO: $10m ARR COO: $20m ARR. And no excuses not to have a fully built management team by then. And thus the next level C-level hiring process ends up being about the same, bootstrapped or not. ARR VPS: $1-$1.5m

Sales Hiring 293

Sales Hiring Part-Time VPE VPCs (Virtual Private Cloud) Startup 293

Tom Tunguz

AUGUST 22, 2024

Today, buyers are more familiar & have security options : deploying AI on virtual private cloud architectures, tools to delete data from cloud AI vendors, dedicated security tools for AI, & a panoply of open source alternatives. What revenue has AI increased? ROI (return-on-investment) has replaced fear.

VPCs (Virtual Private Cloud) 219

VPCs (Virtual Private Cloud) Artificial Intelligence AI Cloud 219

SaaStr

AUGUST 8, 2022

Scaling Revenue in 2022: What’s the Same and What’s Different? . Karen Tang, VPCS @ Active Campaign. Toni Tiffany, VPCS @ Orum. With sessions like… Revenue Alignment: How to Pull Marketing, Sales, Customer Success Together . More… Michelle Adams, CRO @ Algolia. Sterling Snow, CRO @ Divvy.

VPCs (Virtual Private Cloud) 246

VPCs (Virtual Private Cloud) Scale Sales Hiring Scaling 246

SaaStr

APRIL 7, 2021

A truly experienced VP of Sales, for example, will know exactly how to scale the sales team to hit your revenue goals. That's a wrap for @Twilio 's Q4 2020 earnings: $548M revenue, up 65% Y/Y. ARR VPCS: $2m ARR VPP: $3m-$4m ARR VPE: $5m-$6m ARR CFO: $10m ARR COO: $20m ARR. Once it all starts to get really complicated.

Part-Time VPE 284

Part-Time VPE Sales Hiring Sales Recruiting CTO Hire 284

Andreessen Horowitz

MARCH 21, 2024

In 2024, we believe the revenue opportunity will be multiples larger in the enterprise. While they are relying on NPS and customer satisfaction as good proxy metrics, they’re also looking for more tangible ways to measure returns, such as revenue generation, savings, efficiency, and accuracy gains, depending on their use case.

Generative AI 145

Generative AI Enterprise AI Artificial Intelligence 145