SaaStr

OCTOBER 31, 2023

When Ariel started in 2015, he and his co-founder came to SaaStr as early-stage founders and found hope and some direction for their startup. They learned from some of the biggest in SaaS — Aaron Levie and Jeff Lawson. Before Navan, there were different apps for managing expenses, events and meetings, payments, etc.

Payment Solutions 288

Payment Solutions Payments Travel Scale 288

Payrix

MAY 14, 2024

Before joining Worldpay for Platforms, he was CRO at Chargebee, a subscription revenue management platform that manages billing subscriptions and payments for companies throughout the world. During his tenure, Chargebee experienced high growth, scaling from processing about $3 billion in revenue to $13-14 billion.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. But Tara Bryant, SVP of Sales at Pipedrive, thinks this is a mistake if you don’t have the right processes, systems, and metrics in place first. These lay the foundation that enables your team to run as efficiently as possible.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Baremetrics

NOVEMBER 9, 2021

Whether you created your SaaS product to help solve a problem you had or because you wanted some extra income, the truth is that your SaaS business is a valuable asset. Running a profitable SaaS business allows you to take control of your own schedule - some would even say your life! We’d hate for that to happen to you.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

Neil Patel

NOVEMBER 29, 2020

Nothing scares away new business like hard-to-reach customer service or disorganized sales calls. Fi v e9 – Best for Blended Call Centers Aircall – Best for Collaboration 8×8 Contact Center – Best for Enterprise Dialpad – Best for Startups Talkdesk CX Cloud – Best for Best for Salesforce Integration.

Payment Solutions 144

Payment Solutions Software Review Payment Methods Software 144

Sales Hacker

NOVEMBER 15, 2017

Account refers to a record of primary and background information about an individual or corporate customer, including contact data, preferred services, and transactions with your company. . Accounts Receivable refers to the amount of money yet to be collected from your customers who purchased a product or subscribed to a service.

Scale 105

Scale Payment Methods Sales Recruiting SaaS Payments 105

SaaStr

OCTOBER 22, 2019

As one of the most difficult markets to enter and succeed, how can new and old SaaS providers win with SMBs? So it’s a neat opportunity for them to get access to the tools and services that previously were unavailable to them. 68% of millennials say they would pay more if they could have a more personalized service.

Payment Methods 124

Payment Methods Outsourcing Services SaaS Payments Business 124

Sales Hacker

SEPTEMBER 16, 2019

Inside sales may be used by any sales team, but it’s one of the top sales models in B2B, especially for SaaS and tech. Outside sales is the sales of products and services through in-person, face-to-face interactions. Armed with today’s sales enablement tools, Skype, and Zoom, a large portion of the job can be done from the office.

Sales Hiring 100

Sales Hiring Scale Sales Recruiting Payment Methods 100

User Pilot

JULY 18, 2023

TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. For established SaaS companies, the average churn is between 5% to 7% per year, early-stage startups should expect an average annual churn of 10% to 15%. Bad customer service. Poor onboarding.

Churn 98

Churn SaaS Payments Payments Payment Solutions 98

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. This is a mobile solution for SMB’s to send an invoice and get paid. What I love about SaaS as a product person is that it’s a longterm value exchange. Want to see more content like this?

Payments 113

Payments Pricing Compensation Scale 113

Chart Mogul

AUGUST 15, 2019

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. New investment structures are gaining traction in the early-stage SaaS financing market. Bigfoot Capital invests in initial-scale SaaS companies using both RBF and venture debt investment structures. Once the 1.5x

Finance 85

Finance Payments Revenue Payment Solutions 85

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. Speakers: Rob Belcher , Managing Director, SaaS Capital. A: [Rob]: We only work with companies with $3 million in ARR, so they’re not startups.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

FastSpring

DECEMBER 7, 2023

In this episode of Growth Stage, Carl will dives into his experience running acquisitions of SMB software businesses, including: His thoughts on what makes a software company a good target for an acquisition by a brand. So let’s dig a little bit into the process. What factors beyond financials makes a target even more valuable.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

Sales Hacker

JANUARY 21, 2020

SMB Sales & SDRs at (Smaller) Scale [18:20]. Today’s sponsor is Outreach , the leading sales engagement platform that enables sales reps to humanize their communications at scale, from automating the soul-sucking manual work that eats up selling time to providing action-oriented tips on what communications are working best.

Payment Methods 63

Payment Methods Scale CTO Coach SMB 63

Point Nine Land

OCTOBER 8, 2021

Welcome Graneet Since Pawel and Christoph’s investment in Clio (which provides legal firms best in class software to run their business and was Point Nine’s #1 investment (!!)), our vertical SaaS portfolio has only grown further. Most of these companies are SMEs that are responsible for the lion's share of the value produced.

Technical Cofounder 52

Technical Cofounder Construction Payment Solutions SaaS Payments 52

Chart Mogul

DECEMBER 14, 2017

Every SaaS will feel the pressure to scale, whether upmarket or abroad. To start, you could move your SaaS upmarket — go after bigger fish, the higher-value customers who will amplify your recurring revenue. For early and mid-stage SaaS companies, the desire (or pressure) to scale can drive the business into international territory.

Outsourcing Services 40

Outsourcing Services SaaS Payments SaaS Scale 40

Chart Mogul

AUGUST 15, 2019

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. New investment structures are gaining traction in the early-stage SaaS financing market. Bigfoot Capital invests in initial-scale SaaS companies using both RBF and venture debt investment structures. Once the 1.5x

Finance 52

Finance Payments Revenue Payment Solutions 52

SaaStr

AUGUST 12, 2022

I think it’s a challenge to folks that think we are in some sort of terrible downturn for SaaS and cloud. While Azure and Google Cloud grew at record rates, Shopify for example, its SaaS business only grew 10% last quarter. Jason Lemkin: So you have like a great profile irrespective of what your startup’s doing.

Scale 245

Scale SaaS Payments Scaling SaaS 245

SaaStr

AUGUST 15, 2020

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company. So really well said.

Payment Methods 273

Payment Methods Merchant Services Scale Payments 273

SaaStr

AUGUST 26, 2022

I just thought that if there was anybody left at the end of day two that had anything they wanted to talk about, scaling SaaS, fundraising, hiring, anything, and I could be helpful, we could do a little extra Q&A. Now there are 20 or 30 public SaaS companies we can learn from. But the downturn in SaaS, at best, is uneven.

Sales Hiring 246

Sales Hiring Scale Sales Recruiting Scaling 246

SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. Prior to Pipe, Harry co-founded Skurt raising over $11M in the process before being acquired by Fair.com. Loving our podcast content?

SaaS Payments 251

SaaS Payments Payment Methods Finance Payments 251

SaaStr

AUGUST 9, 2019

Ep 255: Vikas Bhambri is SVP Sales and Customer Experience @ Kustomer, the startup providing Real-time, actionable views of customers with continuous omnichannel conversations and intelligence that automates repetitive, manual tasks. Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted?

SaaS Payments 159

SaaS Payments Cloud Technical Review Sales Hiring 159

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee?

Scale 164

Scale Sales Recruiting SaaS Payments Payment Services 164

SaaStr

NOVEMBER 22, 2019

Why does Travis believe that SaaS has upended the economic model but not the engagement model? 285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. We made every month.

Underperforming Technical Team 205

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 205

FastSpring

DECEMBER 8, 2022

Highlights from Our Conversation Where Should SaaS Companies Localize [2 min clip] David walked through a step-by-step process to assess where SaaS and software companies should consider localizing. I’m EJ Brown, Senior Content Strategist at FastSpring, we help SaaS and software companies scale around the world.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

SaaStr

OCTOBER 4, 2019

In Today’s Episode We Discuss: * How did Jeppe make his way into the world of startups and SaaS with his becoming CFO @ Tradeshift? Why did Jeppe decide to focus on SMBs from Day 1? How does the product build in the early days differ when building for SMB vs enterprise? What was that a-ha moment for him with Pleo? *

Scale 147

Scale SMB SaaS Payments Sales Hiring 147

SaaStr

JULY 26, 2019

In Today’s Episode We Discuss: * How Eric made his way into the world of startups and SaaS. What were the biggest challenges in the process? * Why does Eric believe that the bar for execution in SaaS in 2019 is so much higher than in 2009? I lucked into SaaS all the way back in 2002 when it was called ASP.

Sales Hiring 168

Sales Hiring Scale SaaS Payments Sales Recruiting 168

Casey Accidental

DECEMBER 11, 2023

Let’s look at an example in SaaS. Canva was more of a single player and SMB tool. Older marketplaces like Grubhub were extremely profitable because they did not facilitate the transaction beyond payments. They needed those new products to work, and they did. But second products don’t need to do all of that to matter.

Payments 113

Payments Scale Payment Solutions Technical Review 113

OnStartups

JULY 7, 2021

Sam: Prior to that, you had another startup that you sold for a significant amount of money, we can talk about that. Sam: You're an angel investor in a lot of different startups, including Coinbase and things like that. And we're going to talk about, do you ever invest in non startup stuff? That's pretty funny. Let's jump in.

Payment Methods 140

Payment Methods Technical Review Software Review Payment Solutions 140

OnStartups

JULY 7, 2021

Sam: Prior to that, you had another startup that you sold for a significant amount of money, we can talk about that. Sam: You're an angel investor in a lot of different startups, including Coinbase and things like that. And we're going to talk about, do you ever invest in non startup stuff? That's pretty funny. Let's jump in.

Payment Methods 40

Payment Methods Technical Review Software Review Payment Solutions 40

Tom Tunguz

APRIL 12, 2017

A friend recently asked, “Which path is better for SaaS startups? SMB to mid-market to enterprise or straight to enterprise?” Startups that initially target small to medium businesses benefit from several key advantages. The startup can hire less sophisticated sales teams, whose salaries are smaller.

SMB 124

SMB Enterprise SaaS Payments Sales Hiring 124

Sales Hacker

DECEMBER 10, 2024

Currently, he’s the founder of MartinRoth.com, specializing in helping startups scale from $1M to $10M in ARR. Martin brings a wealth of experience in building and scaling sales teams, developing effective go-to-market strategies, and navigating the challenges of startup growth. They just built the first SaaS product.

Scale 116

Scale Sales Hiring Scaling CTO Coach 116

Intercom, Inc.

JANUARY 23, 2020

Just look at subscription analytics startup ChartMogul whose brand and product are now a household name in the SaaS community. This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up. Looking around at the market, Nick saw an appetite for content about growing a SaaS business.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183

SaaStr

JULY 19, 2019

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. What benchmarks should startups bake into the agreements? * When is the right time to sell a startup?

VP of Engineering 159

VP of Engineering CTO Hire Technical Review Sales Hiring 159