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The Ultimate Guide to Software Customer Churn

Stax

That said, industry experts agree that your SaaS companys goal churn should be below 2%. As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%.

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Buying your next SaaS app: Get answers to 7 key InfoSec questions

BetterCloud

With both high complexity and large volume, data within SaaS apps can be difficult to protect. Ensuring its privacy and security requires the proper infrastructure, people, processes, and practices in place. This is why security teams require SaaS security assessments. But whats in them? Insider Threats.

Insiders

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SaaS Billing Best Practices: 10+ Subscription Strategies for SaaS and Software Companies

FastSpring

Small tweaks to your SaaS billing practices can make a huge impact on the customer experience. For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It 7 growth hacks from the SaaS experts. Learn more here.

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What is Revenue Leakage? How To Keep Revenue Locked?

Subscription Flow

Revenue leakage is that amount of money from your customers which gets processed, but which does not end up in your account. This may happen due to a variety of reasons, which we will explore shortly. They also work on potential solutions to plug the holes in their accounting processes which cause revenue leakage.

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Understanding Risk Management Strategies as a PayFac

Stax

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. However, several complex types of risks come along with this. Let’s get started.

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What Brands Look for When Considering Acquiring Software Companies

FastSpring

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. So as probably most listeners know, WordPress is a content management system for building websites.

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Funding in the Time of Coronavirus with Mark Suster (Video + Transcript)

SaaStr

We woke up February 2020 with a shock to the system and no idea what it would mean for our business. So we had a shock to the system with no idea what it actually meant. They see it where SaaS companies might trade at 13 times, 15 times, 17 times trailing. Mark Suster | Managing Partner @ Upfront Ventures. FULL TRANSCRIPT BELOW.