User Pilot

DECEMBER 31, 2024

While your product managers use our analytics reports to track product usage, your engineering teams can use our session replays to uncover bugs, and your customer support team may use our in-app help center feature to offer self-service and reduce support tickets. Userpilot is perfect for non-technical teams.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

Incredo

NOVEMBER 21, 2019

Have you noticed one of the latest and growing trends in the worklife? Precisely – about SaaS affiliate programs… SaaS partner programs entice both software providers and affiliate partners for various reasons: 1) SaaS products are usually low-cost. 4) Software companies pay only when they get paid.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

SaaStr

JUNE 13, 2024

Over the last 20 years, SaaS companies have become hyper-specialized with very specific roles. Every week, there are significant new developments in tech. If you go to a team and say, “I can do 70% of what your team is doing now automatically and at a fraction of the cost.” It’s not a bad thing. What’s driving it?

Scale 306

Scale AI Sales Underperforming Technical Team 306

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Ensure that your data is clean and easily accessible, as poor data quality undermines the value of even the best customer success tool. This will allow teams to identify at-risk accounts and prioritize proactive outreach.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

SaaStr

OCTOBER 26, 2023

You could do vanilla 101 SaaS practices and succeed. If one resume says software engineer and the other says developer, AI can converge these skills so people don’t slip through the cracks because they typed a title incorrectly. Daniel’s team is an anti-gravity device. But some other options exist, like automatic taxonomy.

Sales Hiring 281

Sales Hiring AI SMB Scale 281

Stax

MARCH 18, 2025

The SaaS industry has seen explosive growth in the past decadeand this is expected to continue this year. Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Customer lifetime value. Customer acquisition cost.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. This analysis isn’t exclusive to SaaS; the principle applies when analyzing physical attributes for hardware products. Extract feature development insights. This article aims to simplify feature analysis. Specify the metrics to track.

Underperforming Technical Team 105

Underperforming Technical Team Software Review User Experience Retention 105

User Pilot

MARCH 13, 2024

TL;DR Feature ideation is a process through which product teams brainstorm ideas for new features to introduce to their product. The first stage of an ideation technique involves gathering ideas from different sources such as feature usage trends, feature requests , customer reviews, user behavior, and competitor analysis.

Underperforming Technical Team 105

Underperforming Technical Team Scale User Experience Interviewing 105

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . And the teams now need a more defined structure. Mark Roberge knows which he prefers. When to optimize for scalability.

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

SaaStr

JANUARY 21, 2020

Justin Welsh, former SVP of Sales at PatientPop explains how he started in SaaS in 2009 as the second sales hire at Zocdoc. Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. It’s an SMB SaaS company in the healthcare technology vertical. FULL TRANSCRIPT BELOW.

Sales Recruiting 332

Sales Recruiting Sales Hiring Scale Sales 332

Sales Hacker

JANUARY 22, 2020

How do you remain knowledgeable on trends concerning your target industry or audience? This is especially true in the Software as a Service (SaaS) industry, in which the subscription-based sales model means prospects are typically committing to a product for months or years at a time. It’s also one of the hardest to teach and develop.

Sales Hiring 105

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 105

SaaStr

FEBRUARY 25, 2020

And as we’re all on the SaaS business, we understand the impact of minimizing that hole on the bottom of the bucket. For example, if you’re getting ready to close the deal, sales team’s pretty darn excited. How is it trending? And every question you ask yourself, you have to ask yourself, how is it trending?

Scale 240

Scale Underperforming Technical Team Sales Hiring Software Review 240

User Pilot

JANUARY 2, 2025

In this article, Ill share examples of 9 excellent surveys from successful SaaS companies, highlight the qualities of successful surveys, and how to design a good survey. I also answer some FAQs about SaaS surveys. How would you rate the professionalism of our customer service team? Let’s go over three key characteristics.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

SaaStr

JULY 25, 2021

They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. You can have the great product and a great team, but the market of small or very niche. And then what’s your unique advantage as a company, as the team? Jyoti Bansal: Yeah.

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale VP of Engineering 261

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? You will collaborate with engineering, design, and business teams to deliver cutting-edge mobile solutions that improve efficiency, user adoption , and overall product performance. Who would be a BAD fit for this job?

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

User Pilot

APRIL 21, 2023

The aim of product analysis is to better understand its strengths and weaknesses, to evaluate how effective it is at satisfying user needs , and to identify areas for improvement. Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Onboarding Retention 98

User Pilot

JANUARY 17, 2024

Scaling SaaS is not for the faint of heart. This guide explores 15 practical strategies you can adopt when scaling your SaaS business. TL;DR Scaling SaaS refers to the capacity of a business to grow without compromising performance and quality. Provide the necessary training for your sales teams.

Scale 105

Scale Scaling SaaS Underperforming Technical Team 105

FastSpring

JANUARY 27, 2022

Small tweaks to your SaaS billing practices can make a huge impact on the customer experience. For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It 7 growth hacks from the SaaS experts. Learn more here.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In Casey’s last essay, he covered the differences between regular SaaS companies and SaaS-like Networks. This essay is a collaboration with Gilad Horev.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

SaaStr

FEBRUARY 13, 2024

How do you build out a Sales Development (SDR) function at your SaaS company? Establishing a baseline for successfully doing outbound with the existing sales team you have is critical before investing in a dedicated SDR function. Start in-network and with the networks of the existing team. At Brex, Sam hired Ashley.

Sales Hiring 184

Sales Hiring Scale Underperforming Technical Team Revenue 184

Point Nine Land

JUNE 18, 2023

More than ten years later, cohort analyses have become an essential part of most SaaS companies’ toolkits. I have written this guide specifically for first-time SaaS founders with limited experience. This is why it’s so essential to use cohort analysis, especially in SaaS, where it’s all about retaining customers and revenue.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

Intercom, Inc.

JANUARY 31, 2019

And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Ambient Strategy founder and CEO April Dunford on the symptoms of weak positioning. When you’re a small team, your time is everything. Speed is everything.

Underperforming Technical Team 165

Underperforming Technical Team Scale Benchmarks Sales 165

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Keyword research and industry reports are two ways to track market trends and identify arising opportunities. What are examples of market gaps?

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

BetterCloud

MARCH 17, 2025

SaaS tools are fantastic, but keeping your tech stack from turning into a financial snowball can be tough. ets break down smart SaaS budgeting , so you can make your tech work for you, without blowing the bank. What is SaaS budgeting? These are the things youll discover when you take an inventory of your SaaS spend.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

User Pilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? In addition to increasing customer satisfaction and reducing customer churn , customer journey analytics helps teams boost customer lifetime value. How could the team diagnose the problem?

Underperforming Technical Team 97

Underperforming Technical Team Customer Lifetime Value SaaS Software Review 97

Baremetrics

NOVEMBER 9, 2021

Whether you created your SaaS product to help solve a problem you had or because you wanted some extra income, the truth is that your SaaS business is a valuable asset. Running a profitable SaaS business allows you to take control of your own schedule - some would even say your life! Develop a Full Marketing Strategy 2.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

SaaStr

JULY 29, 2022

Jason Lemkin: One is, how do you penetrate tiny SMBs that aren’t Googling, searching, that don’t have time, and two, how do you subsidize hardware costs in SaaS? Subsidizing a little bit of hardware in the early days of SaaS isn’t that big deal. First of all, let’s flip the two points you asked. So thanks, man.

Scale 273

Scale Scaling Sales Hiring Enterprise 273

Incredo

OCTOBER 2, 2019

SaaS products like live chat, email automation, keywords research tools have become indispensable parts of any advanced business’s digital marketing toolkit. SaaS companies fighting f?r This situation makes you to take better care of your growth strategy and always look for SaaS growth hacks that actually work. ur development

Scale 131

Scale Scaling SaaS Business 131

User Pilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? Social listening tools : Software for monitoring online conversations, brand mentions, and trends. Feedback management tools : Apps for organizing, categorizing, and analyzing feedback from multiple sources to guide decision-making and product development.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

Frontegg

MAY 24, 2021

The software development world has changed dramatically over the last few years. Following the SaaS revolution, almost no software products are sold today outside a cloud and subscription model. The complete adoption of the cloud model has laid the ground for a major rise in new SaaS architecture concepts. The Monolithic era.

Software Review 98

Software Review SaaS DevOps as a Service Underperforming Technical Team 98

User Pilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. 9 use cases for customer analytics in SaaS: Test your onboarding flows with A/B testing. You’re at the right place.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

User Pilot

JUNE 28, 2024

If you are a SaaS company, the chances are you’ve come across the term “self-serve analytics” at some point online. TL;DR Self-service analytics is a business intelligence (BI) approach that empowers users to access, analyze, and interpret data without relying on IT or data teams. Ready to scale up self-service analytics for your SaaS?

Underperforming Technical Team 104

Underperforming Technical Team SaaS Artificial Intelligence Data Analysis 104

Blulogix

NOVEMBER 20, 2024

By BluLogix Team Best Practices for Revenue Management What are the best practices for effective revenue management to support growth and profitability? Businesses need to predict future revenue streams based on historical data, market trends, and customer behavior.

Revenue 52

Revenue Management Underperforming Technical Team compliance 52

SaaSOptics

FEBRUARY 13, 2022

Getting SaaS Accounting and Financial Operations Right in 2022. According to Gartner, the SaaS industry is projected to grow to a staggering $121B in 2021, a 15% increase from 2020. And this trend will continue. So, what is SaaS accounting, and how will it affect your business? Let’s start with the concerns. The result?

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

User Pilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy.

Customer Support 102

Customer Support SaaS AI Search Software Review 102

User Pilot

JULY 14, 2023

We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Trend analysis tracks patterns and trends in user behavior, preferences, and market dynamics. What is a product analytics framework and why is it important?

SaaS 96

SaaS Underperforming Technical Team Churn Scale 96

Sales Hacker

SEPTEMBER 4, 2020

Only 48% of SDRs consistently reach their targets according to TOPO’s 2019 Sales Development Benchmark Report, 48%… that’s it. So why is quota attainment so bad for so many SDRs? These two channels have been used for decades, but that means prospects have developed strategies to avoid being disturbed by pushy salespeople.

Underperforming Technical Team 134

Underperforming Technical Team Communication Development Benchmarks 134