ChurnZero

JANUARY 26, 2021

The range of responsibilities of Customer Success Managers (CSM) in the industry is dizzying. From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . It’s designed to be read and reviewed by executives. . Sofia Varga, Director of Recruiting.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

User Pilot

AUGUST 28, 2024

For instance, a customer onboarding coordinator at a game company might prioritize creating engaging first-time experiences for new players, while one at an ed-tech company might focus on ensuring smooth access to learning materials and providing technical support to students and educators.

Onboarding 52

Onboarding Technical Review Sales Recruiting Sales Hiring 52

SmartKarrot

OCTOBER 28, 2022

Strategic thinker that can see beyond the day-to-day to help reach marketing and sales goals, create a stronger brand, and improve the customer experience. Review and take ownership of customer complaints and concerns while seeking to improve all aspects of the customer experience with the company.

Customer Success 19

Customer Success Sales Recruiting Technical Review Systems Review 19

SmartKarrot

JUNE 10, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Inflection As a Director of Customer Success, you will lead, manage and supervise the Customer Success team, including both Customer Success Managers and Customer Success Associates.

Customer Success 10

Customer Success Sales Recruiting Technical Review Technical Support 10

SmartKarrot

MARCH 3, 2021

Continually improve the processes, systems and controls to allow for continued scaling of the Customer Success Organization to meet our business needs. Oversee all aspects of people management within the designated customer success team including recruitment, selection, training, performance management, coaching, and motivation.

Customer Success 10

Customer Success Sales Recruiting Scale Technical Review 10

SaaStr

OCTOBER 4, 2019

The mortality rate of SMBs is so high that you are going to always have high churn due to the customer segment? Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. So I would say we have a fairly classical sales model.

Scale 142

Scale SaaS Payments SMB Sales Hiring 142

SaaStr

AUGUST 30, 2019

As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations. 261: Tom Bogan, CEO of Adaptive Insights, a Workday company, will review the key principles to building a successful SaaS company. What should they look for in their first COO?

Sales Hiring 155

Sales Hiring Scale Technical Advisors Underperforming Technical Team 155