Intercom, Inc.

JUNE 7, 2022

The promise of live chat for sales teams is being able to connect faster with higher quality leads. But any target-focused sales professional will want to know: how well does live chat actually work? Want to get started with live chat for sales? Why live chat is the missing ingredient in your sales funnel. Opportunity.

Sales Funnel 245

Sales Funnel Sales Headcount Payment Features 245

FastSpring

MARCH 8, 2024

However, as SocialBee utilizes many different ways to package and monetize their software as a service subscriptions, they began discovering new ways to test the FastSpring platform’s capabilities. Are you looking for a merchant of record that will partner with you to grow your business internationally?

Merchant Services 158

Merchant Services Payments Payment Features Subscription 158

Stax

MAY 20, 2024

The concept of unearned revenue can easily trip up SaaS companies that offer subscription services and products on a recurring basis. Unlike when selling ordinary products, you cannot recognize the revenue earned from a subscription all at once. In the case of SaaS subscriptions, this could take several months—or even years.

Payment Features 167

Payment Features Payments Payment Services SaaS Payments 167

Blulogix

FEBRUARY 12, 2025

By Inga Broerman How High-Performing Subscription Businesses Maximize NRR For subscription-based businesses, Net Revenue Retention (NRR) is the ultimate measure of growth and sustainability. If a business is retaining and expanding existing customer revenue , it can grow without constantly chasing new sales.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

Blulogix

FEBRUARY 14, 2025

By Kegham Khrigian The New Standard for Subscription Renewals: Intelligent, Automated, and Scalable For subscription businesses, renewals are the foundation of predictable revenue and long-term growth. Subscription models thrive on automation, accuracy, and data-driven decision-making and renewals should be no different.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

SaaStr

FEBRUARY 9, 2024

Everything from hiring on the GTM side to layering in a sales-led motion into PLG. From a Go-To-Market perspective, Zapier uses a hybrid model that involves a combination of freemium offerings, subscription plans, and partnerships. Let’s dive into what’s making that hybrid model successful: PLG and Sales Led?

Scale 317

Scale Sales Hiring Sales Marketing 317

FastSpring

FEBRUARY 7, 2024

As always, our support and sales engineering specialists are available to help if you need assistance along the way. Add a Subscription to Cart PHP & Javascript <? Add a Subscription to Cart PHP & Javascript <? > Expand Subscription Creation via FastSpring Webhook PHP & Javascript <?

Payment Features 158

Payment Features Subscription Merchant Services Payment Methods 158

FastSpring

JANUARY 28, 2025

Are you a Digital River customer in emergency need of a new payment and subscription provider ASAP? FastSpring has already helped many Digital River customers make the switch , and if youre looking for a new merchant of record to help your digital business with payments and subscriptions, were here to help you, too.

Merchant Services 136

Merchant Services Payment Services Payment Solutions SaaS Payments 136

SaaStr

SEPTEMBER 7, 2022

How do you build a sales organization from scratch? What about moving from founder-led sales to building a sales team and scaling your revenue growth? Build a predictable sales process. Before you hire your first sales reps, you need to have a justifiable reason to do so. Cold calling.

Sales Hiring 246

Sales Hiring Scale Revenue Sales 246

SaaStr

JULY 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Kristen Habacht runs EDR sales at Atlassian, which I got a check today, $40 billion-$50 billion company. Four, people in the sale? Kristen Habacht: Well, there’s none in sales.

Merchant Services 259

Merchant Services Scale Sales Recruiting Sales 259

SaaStr

NOVEMBER 26, 2019

Hear from Duo Security’s VP of Inside Sales America on how to build a $2.3B sales team. Jennifer Lawrence | VP, Inside Sales @ Duo Security. Today I’m going to start by telling you a little bit about me, a little bit about Duo, and then the secrets to building a killer inside sales org. FULL TRANSCRIPT BELOW.

Scale 294

Scale Sales Hiring Underperforming Technical Team Sales 294

FastSpring

AUGUST 12, 2024

Throughout the year, sales and subscription management teams juggle hundreds or thousands of subscription upgrades, add-ons, and renewals across customer accounts. Create accurate proforma invoices for subscription renewals, upgrades, downgrades, and add-ons to streamline budgeting and pre-approve costs.

Payment Features 147

Payment Features Payments Subscription Payment Services 147

ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. So even though you do need to continually win your subscriber on an ongoing basis, by the time it comes up for that first renewal, the sales rep may be long gone. 1: Balance acquisition, engagement, and retention.

SaaS Payments 52

SaaS Payments Payment Features Subscription B2B 52

SaaStr

FEBRUARY 2, 2025

Sales up 22%! Owner.com has distinguished itself by consolidating dozens of point solutions into a single, integrated platform that helps small business owners compete effectively online. A huge congrats to Team @owner for a record start to 2025!! New restaurants up +31% in 1 month! Join a rocketship.

AI 222

AI Technical Review Artificial Intelligence Systems Review 222

SaaStr

DECEMBER 25, 2022

RevenueCat (where I was lucky enough to be the first investor) automates subscription management for mobile apps. It recently published its annual review of data from the 10,000+ mobile apps it powers subscription management for and I learned a few interesting things: Longer Trials Are Better.

Mobile 329

Mobile Subscription Payment Features Data 329

SaaStr

NOVEMBER 18, 2020

Wondering how your SaaS business got slapped with a multi-million dollar sales tax bill from one or multiple states? Probably because you, like so many other SaaS companies out there, didn’t even know you had to collect and remit sales tax. Sales tax laws across the United States are pretty inconsistent, especially for SaaS solutions.

New CTO 227

New CTO SaaS Sales CTO 227

SaaStr

MAY 10, 2024

So HubSpot had a great quarter, despite there being many challenges in the sales and marketing segments overall in the past 18 months: $2.5B This is probably what most of you are seeing for pure-play B2B SaaS sales, too. What about outside of sales and marketing software etc? mobile subscriptions. It just hasn’t.

B2C 282

B2C Mobile B2B Subscription 282

SaaStr

JULY 11, 2023

How do you win with a high-velocity sales strategy in a fast-moving, competitive market? In a special session of Workshop Wednesday, Gorgias Founder & CEO Romain Lapeyre and Gorgias VP of Sales & Partnerships Aasif Osmany share their learnings, advice, and hacks for optimizing your sales process. Sign up for free.

Sales Hiring 200

Sales Hiring SMB Sales Recruiting Payment Methods 200

Blulogix

OCTOBER 22, 2024

Centralizing pricing data not only reduces the chance of errors but also helps ensure that all teams—from sales to finance—are working with consistent information. Automate Proration and Usage-Based Adjustments : One common challenge for UCaaS companies is managing proration and changes to subscription levels mid-cycle.

Pricing 110

Pricing B2B Subscription Payment Features 110

SaaStr

JANUARY 11, 2024

A magic cure for sales costs that are just too high. Sometimes in great ways — forcing B2C subscription businesses to relentlessly provide a great end-user experience. Every month, the meal kit, the clothing, the game subscription, the video subscription almost has to be better than the month before.

Retention 317

Retention B2C B2B Churn 317

SaaStr

APRIL 1, 2022

5 Interesting Learnings: #1, 16,000 customers at an average of $100,000 per customer — with a mix of inside sales, field sales, and free trials. CrowdStrike has admirable sales & marketing efficiency. They’ve crossed $1.7 Billion in ARR growing a breathtaking 65% year-over-year. ” Wow!

Scale 313

Scale Cloud Scaling Subscription 313

SaaStr

APRIL 8, 2020

Click here for ChartMogul’s free-forever launch plan that will give SaaS businesses access to the world’s first subscription data platform so they can analyze and improve key metrics like MRR, churn and LTV. Mixmax is the #1 sales engagement platform for the complete sales cycle. What are they all about?

Machine Learning 304

Machine Learning Artificial Intelligence SaaS Consulting 304

SaaStr

OCTOBER 15, 2020

1 Sales tax. Have you memorized the sales tax rates for all 14,000 jurisdictions in the U.S.? This means collecting and reporting on sales tax isn’t just a time-suck—it’s a liability. Save yourself the hassle by automating your sales tax collection and reporting. Your accounting team hasn’t either.

Business 329

Business Marketplace as a Service AI Search compliance 329

SaaStr

SEPTEMBER 19, 2023

This is where traditional SaaS methods like subscription pricing only, driving growth through headcount only, or a pure sales GTM strategy only live. PLG is about investing in product and data instead of sales and marketing. Another huge cost of goods or sales is Cloud spend. You don’t want to be there.

Business Model 300

Business Model SaaS Payments Payments Headcount 300

Chart Mogul

JANUARY 9, 2025

So read on, and hopefully, your SaaS sales journey will be less about trial and error and more about steady progress toward success. Whats important to note is that each model targets a distinct customer persona and, therefore, has a unique approach to the customer journeyfrom brand awareness to sales and, ultimately, conversion.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

SaaStr

NOVEMBER 14, 2023

Meghan Gill, SVP of Sales Ops and Sales Dev at MongoDB, shares different consumption-based compensation models that drive the right behaviors. Then, we moved to a more customer-friendly model with SaaS and subscription-based pricing. They reoriented their sales team and de-incentivized reps from making deals upfront.

Compensation 176

Compensation Sales Azure AWS 176

SaaStr

AUGUST 30, 2021

This is pretty impressive for a high ACV SMB sale, although pretty consistent with where Zendesk is today as well at 120%. #3. 62% of revenue from annual subscriptions. A reminder that, like Zoom , you don’t have to force annual subscriptions. NRR of 118%. 49% revenue growth from 20% customer growth.

Scale 361

Scale SMB Scaling Payment Features 361

Incredo

JANUARY 14, 2020

What just happened is that you entered another SaaS company’s sales funnel. Let’s jump on a free call How to setup your SaaS sales funnel? image source Some SaaS companies tend to overcomplicate their SaaS buyer journey. Funnel ends not when the sale is closed but when your customer refers you.

Sales Funnel 239

Sales Funnel SaaS Sales Social Media 239

Clouded Judgement

JANUARY 24, 2025

It might also boost sales forecasting accuracy by using your enterprise’s historical transaction data to predict future trends more reliably. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4).

Enterprise 157

Enterprise AI Cloud Artificial Intelligence 157

SaaStr

JUNE 16, 2024

RevenueCat manages 30% of all mobile apps subscriptions, across 10,000+ paid apps. Whatever you do, create a dedicated marketing (and if you can sales) effort here. This may sound simple, but the #1 thing you can and should do is create a series of marketing campaigns targeted only to churned customers. What does it see?

Churn 313

Churn Business SaaS Mobile 313

SaaStr

NOVEMBER 17, 2022

Cyvatar is a technology-enabled cyber security as a service (CSaaS) provider disrupting a $150 billion industry by introducing and delivering smarter, measurable managed security subscriptions to help you achieve compliance and security faster and more efficiently.

Banking 261

Banking Payment Features Venture Capital Subscription 261

SaaStr

JUNE 12, 2021

Since the dawn of the age of the subscription, forcing people to keep paying to use some small part of a web service has been a common strategy. And making it hard to leave a subscription has probably been a strategy employed by some since the very first gym opened. Sales teams and many others forget this.

Social Media 301

Social Media Scale Churn Subscription 301

SaaStr

DECEMBER 14, 2020

Folks churn out of their Verizon plan, their Netflix subscription, etc. In a low-end subscription model for a tool, not a solution (e.g., But you, your VP of Sales, and your VP of Customer Success should know which Big Customers are at risk almost immediately upon signing. semi-commodity storage, semi-commodity hosting, etc.

Churn 362

Churn Sales Hiring Systems Review B2C 362

Clouded Judgement

OCTOBER 11, 2024

For software companies, this phenomenon can be a tailwind, as it drives accelerated deal closures and increased sales velocity, sometimes with less price sensitivity from buyers looking to quickly deplete their budgets. Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 167

Cloud Cost optimization & reporting GCP(Google Cloud Platform) Software Review 167

SaaStr

AUGUST 21, 2024

Shopify and Bill both also get the majority of their revenue from financial fees and transaction fees, not software subscriptions. Only Grew Sales & Marketing Expense 12%, and Cut R&D (Product + Engineering) and G&A Expenses Toast has gotten to profitability by truly holding the line on headcount and revenue expenses.

Scale 301

Scale Payment Methods SaaS Payments Payment Solutions 301

FastSpring

SEPTEMBER 23, 2024

Today, let’s dive deeper into the feature itself and see exactly what it offers and how it can improve your sales-assisted transactions while using FastSpring as your Merchant of Record. If you’re interested in using the Hubspot integration with FastSpring reach out to our sales team or submit a ticket to our customer team here.

Payments 147

Payments Merchant Services Payment Services Payment Solutions 147

SaaStr

JANUARY 7, 2021

In this episode, David Skok , General Partner @ Matrix Partners , uncovers the crucial step missing when it comes to finding product-market fit for B2B companies, how to set-up your sales team for success early on, and what metrics really matter when it comes to a payback period. Finding the right VP of Sales can be an especially hard task.

Scale 293

Scale Sales Hiring Scaling B2B 293