article thumbnail

10 technical strategies to avoid when scaling your startup (and 5 to embrace)

Intercom, Inc.

This post is an adaptation of a talk I recently gave at the Amazon Web Services (AWS) community day event in Dublin about the technical strategies I’ve experienced that don’t work and the ones that have helped us to grow and scale at Intercom. Building for scale. The top ten technical strategies to avoid. Multi-cloud architectures.

article thumbnail

Agile support: 9 principles to help your team provide personal support at scale

Intercom, Inc.

Agile principles can be a North Star for time-strapped support teams, helping them to keep the customer’s needs at the heart of their decisions so they can provide fast, personal support at scale. At WeTravel, we’ve implemented custom bots to capture leads and triage conversations for 24/7 support ”.

Scale 235
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Much More Efficient Should a SaaS Startup Be When Using AI?

Tom Tunguz

Sales development, content marketing, & software engineering strike me as the workstreams that will benefit immediately. Engineering 25% 40% 10% Overall - - 13% See assumptions here 1 This thought experiment highlights a few ideas to validate : AI initiatives focused on cost-reduction should start with engineering.

AI 321
article thumbnail

Guru’s Rick Nucci on using automation to scale your customer experience

Intercom, Inc.

His new venture focuses on creating a central knowledge network for scaling businesses so that employees aren’t wasting hours by chasing down important resources and company history scattered across a host of apps like Google Docs, SharePoint sites, Evernote and more. Collaboration pains increase as you scale. Short on time?

Scale 156
article thumbnail

Braindates Are Open for SaaStr APAC 2023!

SaaStr

with Aashish Krishna Kumar, Head of GTM at Togai Sales Enablement 2.0 – Elevate Rep Performance with Divanshu Goyal, Sales at GTM Buddy Common scaling pains for SaaS businesses and how to overcome them. Straight from a SaaS CCO with Yellow.ai’s CCO with Shekar Murthy, Chief Customer Officer at Yellow.ai

article thumbnail

Five Predictions for 2022

Tom Tunguz

Software engineering best practices have begun to infuse data: data observability, specialization of different ETL layers, data exploration, and data security all thrived in 2021 and will continue as users stuff more data into databases and data lakehouses. Or a personalized email to a sales prospect. Or a tweet.

Scale 275
article thumbnail

Mastering Growth in the AI Era: How to Stand Out, Acquire Customers, and Raise VC Dollars with B Capital, Zetta, and Glasswing

SaaStr

Software engineering teams have been early adopters of AI coding assistants precisely because they provide an immediate, measurable lift. Large enterprises have an immediate need for governance solutions to handle AI at scale. This is exactly backward.