FastSpring

JANUARY 27, 2022

And in cases where our customers get stuck, our support team responds in a timely manner with personalized video. It’s not always a bad thing to be priced higher than your competitors — it can signal to prospects that yours is a premium service. Note: Our SaaS billing software can support all common SaaS subscription billing models.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Baremetrics

NOVEMBER 9, 2021

Develop a Full Marketing Strategy 2. SMB SaaS companies tend to have higher churn rates due to their lower demand and less sophisticated needs. High churn is understandable for newer startups, but it does indicate that a tool may be a poor market fit, have limited demand, or struggle to compete against similar products.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Chart Mogul

MAY 30, 2019

Ingmar, our VP of Customer Success, and our support team cracked the code on first response time and measuring NPS. As we grow, we’re able to spend more time developing the proactive tiers of the pyramid without de-prioritizing a strong foundation of fast, helpful ticket replies and features that delight.

Underperforming Technical Team 78

Underperforming Technical Team Development Strategy Management 78

Sales Hacker

APRIL 25, 2019

Early in my career, I saw firsthand how a $20M funded company went from startup to NASDAQ IPO to being delisted in the span of three years due to frivolous spending (but that’s a story for another day). The SMB Decision: In-House vs. Outsourced Sales Development. As a high-growth SMB, your number-one focus is consistent sales.

Outsourcing Services 99

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 99

ChurnZero

JUNE 11, 2021

Customer health scores give Customer Success teams a deep understanding of a customer’s health and are a leading indicator that there may be an issue with an account or customer. This health score is more stringent due to the fact that it’s critical to achieve initial adoption during the first year of a customer’s lifecycle.

Software Review 96

Software Review Systems Review Underperforming Technical Team Scale 96

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Short on time?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

SaaStr

JULY 1, 2020

She manages a huge global team. It has a portion of its revenue that’s very sensitive to the economy and a lot of startups in the customer base, good and bad, right? Sam will have a lot of interesting perspectives on how he manages his team through these times. Four, people in the sale? Jason Lemkin: None.

Merchant Services 259

Merchant Services Scale Sales Recruiting Sales 259

SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. The dark blue bar here is cloud as a percentage of worldwide software spend.

Sales Hiring 232

Sales Hiring Scale Payments Cloud 232

User Pilot

FEBRUARY 28, 2023

Which tool, UserGuiding or WalkMe, is more suitable for achieving no-code growth? Or, is there a more appropriate in-app onboarding software available that would better suit your requirements? With a multitude of options available on review platforms, selecting the most suitable tool can be difficult. Let’s get started!

Software Review 52

Software Review Technical Review Onboarding Outsourced Development 52

User Pilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Pendo or WalkMe? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Looking for the best tool for no-code growth?

Software Review 52

Software Review Technical Review Onboarding Underperforming Technical Team 52

Sales Hacker

FEBRUARY 7, 2018

Historically, growth of a sales team was based on the revenue starting with $0M on day 1 of the year. However, in a SaaS model , the customer acquisition team can grow revenue to $1M in year 1. If the same team keeps performing at the same growth it will achieve $2M in year 2 – whilst the renewals come in at 100%.

Scale 101

Scale Growth Hacking Scaling Sales Hiring 101

Baremetrics

AUGUST 29, 2021

Luckily, these days we have access to sophisticated software to help solve that exact problem. Let’s say your ICP is a web developer running a startup on the East Coast. Firstly, for the next steps to work correctly, this data has to interface with other pieces of software that just don’t perform as well with larger datasets.

Scale 97

Scale Startup Sales Hiring Sales 97

User Pilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Another no-code solution is Spekit.

Software Review 52

Software Review Onboarding Technical Review Underperforming Technical Team 52

Sales Hacker

AUGUST 23, 2018

There’s a general tendency among most frontline sales teams to sell to enterprises and become the next Salesforce. But only if you have the capacity or if your product is specially developed to solve their problems. Starting off with SMB sales can be an advantage. Ask them: How badly do they need a product like yours.

B2B 74

B2B Development Team Review Underperforming Technical Team Sales 74

Sales Hacker

MARCH 18, 2019

And: “Our team has been A/B testing a statistically significant sample of subject lines and now we not only know which is the best, but we can tell you why…”. I wouldn’t be surprised if the Sales Development leaders of the future will be called “Sales Scientists” – you heard it here first. What’s Next?

Technical Review 79

Technical Review Scale Sales Underperforming Technical Team 79

OPEXEngine

JUNE 8, 2021

In the movie Glengarry Glen Ross, Blake, a successful salesperson, visits the real estate sales team and gives them a blistering motivational speech that has gone down in history as one of the best of all time. This is the first challenge facing enterprise SaaS sales teams. A-B-C,” he says as he points to each letter.

Enterprise 52

Enterprise Underperforming Technical Team Sales SaaS 52

ChurnZero

OCTOBER 15, 2021

They reviewed all our contracts. During one of our BIG RYG Hyper-Workshops on budgeting for Customer Success headcount, Kristen Hayer of The Success League, framed this shift by explaining that as a CS leader, you’re not running a happiness team, you’re running a revenue team. The VC firm gave me the term sheet.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

Upscope

JANUARY 4, 2021

People don't want to message us and ask us questions, they want to use the software and solve the problem. Intercom developed one of those typical guidance systems you see when you sign up to a new website. Bit by bit you learn the software. You could ask them to book a demo with your sales team and some people prefer that.

Software Review 52

Software Review Systems Review Technical Review Scale 52

Sales Hacker

OCTOBER 15, 2018

Through its acquisition by Symantec, he was Vice President at Veritas Software and Symantec Corporation. If you missed episode 28, check it out here: PODCAST 28: How High Growth SaaS Companies Build and Lead Sales Teams w/ Chris Degnan. Aircall is a phone system designed for the modern sales team. What You’ll Learn.

Customer Success 60

Customer Success Scale Underperforming Technical Team Retention 60

Chart Mogul

SEPTEMBER 15, 2023

You might want to review the 101 section above before diving in. The Case For Next Era Metrics Playbook by Kyle Poyar, OpenView Partners Here’s the thing: the traditional SaaS metrics playbook can be extremely misleading when it comes to managing a PLG, vertical SaaS, or usage-based software business. Source SaaS Metrics 2.0:

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

MAY 27, 2024

Harry and Jason did a deep dive on this and so much more here: Intro (00:00:00) Seed investing is broken due to limited founders capable of triple-digit growth. This is due to several factors, including low-interest rates, the rise of venture capital , and the increasing popularity of angel investing. Is it sustainable?

CTO Hire 292

CTO Hire Development Team Review Software Review Technical Review 292

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

User Pilot

FEBRUARY 12, 2025

This guide breaks down a simple, step-by-step RCA process designed for SaaS teams. Reviewing customer support activity. software development) to identify causal factors of a specific problem. It could also be due to a price increase that was announced three months ago. Conducting funnel analysis with Userpilot.

Technical Review 59

Technical Review Software Review Churn SaaS 59

SaaStr

AUGUST 12, 2022

We are post-term sheet moving along diligence. But it sounds like the bad news is you’ve got a limited runway. It’s not the investor’s problem if you have an expensive team. They know everyone, and if they don’t, someone on their vast team does. Nathan, do you have a question? Jason Lemkin: Got it.

Scale 245

Scale SaaS Payments Scaling SaaS 245

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. From selling bikes to software.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

SaaStr

JULY 30, 2020

What are the core metrics founders should measure to determine the effectiveness of their reps and sales teams? How does this differ between SMB and enterprise? This is my second software company. * What are the leading indicators that a sales rep is successful? So that’s my day job. So that was something that we did well.

Part-Time VPE 283

Part-Time VPE Scale Sales Recruiting Sales Hiring 283

SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. Listen to the start of the episode for a promo code to our upcoming events! What does Travis advise founders when it comes to uniting customer facing teams? * Loving our podcast content?

Underperforming Technical Team 199

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 199

Kellblog

FEBRUARY 2, 2023

Kellblog 2022 Predictions Review Let’s start with a review of last year’s predictions which, as it turns out, were pretty good. The diligence pendulum : FOMO gives way to FOFU. Management teams should prepare themselves for activist investors and adapt their financial profile to keep valuations high. Bankruptcy.

Software Review 130

Software Review Development Team Review Underperforming Technical Team Scale 130

Casey Accidental

NOVEMBER 13, 2019

Let’s break down these definitions so we know where we’re at: SAAS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. SAAS-like: any number of different models where a business sells software to businesses online, but does not charge via a subscription e.g. transactional or pre-revenue.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. Listen to the start of the episode for a promo code to our upcoming events! Why did Jeppe decide to focus on SMBs from Day 1? Loving our podcast content? What changes? *

Scale 142

Scale SMB SaaS Payments Sales Hiring 142

FastSpring

DECEMBER 8, 2022

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. I’m EJ Brown, Senior Content Strategist at FastSpring, we help SaaS and software companies scale around the world. This would have been downloadable software.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Listen to the start of the episode for a promo code to our upcoming events! How does Krish think about purely serving the SMB market?

Scale 160

Scale Sales Recruiting SaaS Payments Payment Services 160

SaaStr

FEBRUARY 7, 2020

Prior to joining the world of venture, Karen was a Senior Director at Apple and before Apple, Karen spent an incredible 9 years at Box as a founding member of the executive team, where she was responsible for defining and leading Box’s Industry GTM strategy. Listen to the start of the episode for a promo code to our upcoming events!

Scale 216

Scale Underperforming Technical Team Investment Sales Hiring 216

SaaStr

AUGUST 9, 2019

Eyal and Megan host a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations. Here’s what Eyal and Megan talk about: How to develop software faster. So that in itself generates a complexity because as you have to remember, it truly is software as a service. Missed the session?

SaaS Payments 155

SaaS Payments Cloud Technical Review Sales Hiring 155

Sales Hacker

SEPTEMBER 14, 2021

Who sales development should report to (spoiler: it’s marketing). Who should sales development report to? [15:20]. We talk about the history of marketing, who sales development should report to, all of it. She’s the head of marketing at an HR software company called Bamboo HR. powered by Sounder. What You’ll Learn.

Sales Recruiting 107

Sales Recruiting Sales Hiring Marketing Underperforming Technical Team 107

SaaStr

SEPTEMBER 13, 2019

As for Allison, in her 5 years at Gainsight her list of achievements in endless from running all functions that drive value for Gainsight customers, now a 150 person team, to building out the corporate development function to being the right hand to the CEO. Listen to the start of the episode for a promo code to our upcoming events!

Engineering 33

Engineering Scale Underperforming Technical Team Customer Success 33

SaaStr

AUGUST 30, 2019

As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations. Listen to the start of the episode for a promo code to our upcoming events! When is the right time for founders to think about building out their first exec team?

Sales Hiring 155

Sales Hiring Scale Technical Advisors Underperforming Technical Team 155