ChurnZero

JUNE 11, 2021

Customer health scores give Customer Success teams a deep understanding of a customer’s health and are a leading indicator that there may be an issue with an account or customer. This health score is more stringent due to the fact that it’s critical to achieve initial adoption during the first year of a customer’s lifecycle.

Software Review 96

Software Review Systems Review Underperforming Technical Team Scale 96

FastSpring

JUNE 11, 2024

He’s really well known for proper attribution models and putting value in commissions where value are due. The one thing you’re going to run into is nobody has your best interests in mind as a business owner or as a marketing team. One other touch point is a review. He’s an attribution animal.

Sales Recruiting 113

Sales Recruiting Software Review Payment Solutions SaaS Payments 113

Baremetrics

AUGUST 29, 2021

Let’s say your ICP is a web developer running a startup on the East Coast. This will result in poor open and response rates. Apollo’s full plan comes with an SMB level price tag; as a startup, you probably want the basic plan. The filter system is pretty sophisticated. Here’s a screenshot of Apollo’s search function.

Scale 97

Scale Startup Sales Hiring Sales 97

FastSpring

JANUARY 27, 2022

And in cases where our customers get stuck, our support team responds in a timely manner with personalized video. It’s not always a bad thing to be priced higher than your competitors — it can signal to prospects that yours is a premium service. In other words, if you want to attract SMBs, make sure you have SMB language on your site.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Baremetrics

JANUARY 24, 2021

A year earlier we’d launched the MVP of the model allowing SMB customers to input a credit card to get access to the platform, but we hadn’t had a chance to dedicate time or resources to optimizing a proper SaaS onboarding funnel. Due to this style, the customers that we converted were very loyal.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Sales Hacker

MARCH 18, 2019

And: “Our team has been A/B testing a statistically significant sample of subject lines and now we not only know which is the best, but we can tell you why…”. I wouldn’t be surprised if the Sales Development leaders of the future will be called “Sales Scientists” – you heard it here first. But that’s changing. What’s Next?

Technical Review 79

Technical Review Scale Sales Underperforming Technical Team 79

CustomerSuccessBox

OCTOBER 5, 2021

Know your North Star KPI Setting up CS team as per those KPI Choose the right CS tool Track, Measure, Improve and build collaborative teams. NRR takes into account the total revenue earned minus any revenue churn (caused due to departing customers or customers who have downgraded) plus any revenue gained through upsells or cross-sells.

Customer Success 59

Customer Success Technical Review Sales Hiring Underperforming Technical Team 59

Upscope

JANUARY 4, 2021

What's even more interesting is how bots are starting to integrate with on-page onboarding and guidance systems to show the customer how to do something. On-page guidance and answers A great example of on-page guidance working with bots is Intercom's system. Review and update it. Avoid the wall of text. Use graphics.

Software Review 52

Software Review Systems Review Technical Review Scale 52

Sales Hacker

OCTOBER 15, 2018

If you missed episode 28, check it out here: PODCAST 28: How High Growth SaaS Companies Build and Lead Sales Teams w/ Chris Degnan. Aircall is a phone system designed for the modern sales team. Outreach triples the productivity of sales teams and empowers them to drive predictable and measurable revenue growth.

Customer Success 60

Customer Success Scale Underperforming Technical Team Retention 60

The Marketing & Growth Hacking Publication

APRIL 8, 2019

Internal Team: Hire your own Sales Development Rep (SDR) team that is 100% dedicated to outbound prospecting. Pros: No one will know your “stuff” better than internal people, it’s the best long-term solution for most companies, and begins your sales Farm Team. You build a team of four Outbound SDRs.

Outsourcing Services 40

Outsourcing Services Outsourced Development Sales Hiring Sales Recruiting 40

User Pilot

FEBRUARY 21, 2023

Product-led growth may be a bit of a buzzword, but achieving no-code growth is particularly important for SaaS companies with low ACV, freemium models, and generally those in the SMB sector. Appcues for no-code growth Appcues is another no-code user onboarding platform that helps non-technical teams track and analyze product usage.

Software Review 52

Software Review Onboarding Technical Review Underperforming Technical Team 52

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Onboarding systems are no exception, especially when you’re trying to replicate on-site conditions in an online setting.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. 8 steps to develop a winning sales strategy. But that threshold exists.

Scale 177

Scale Strategy Sales Underperforming Technical Team 177

SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. What does Travis advise founders when it comes to uniting customer facing teams? * And even just that shift drove a lot of behavior change both with customers and internally with the teams.

Underperforming Technical Team 199

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 199

SaaStr

AUGUST 9, 2019

Here’s what Eyal and Megan talk about: How to develop software faster. But I think what it boils down to is also how newer technology is being developed and the ability for it to inter-operate with other platforms. This podcast is an excerpt of Eyal and Megan’s session at SaaStr Annual 2019. Missed the session?

SaaS Payments 155

SaaS Payments Cloud Technical Review Sales Hiring 155

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. Why did Jeppe decide to focus on SMBs from Day 1? How does the product build in the early days differ when building for SMB vs enterprise? What changes? * Missed the session?

Scale 142

Scale SMB SaaS Payments Sales Hiring 142

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. How does Krish think about purely serving the SMB market? How does he think about the mortality rate of SMBs? What questions reveal the most?

Scale 160

Scale Sales Recruiting SaaS Payments Payment Services 160

Sales Hacker

SEPTEMBER 14, 2021

Who sales development should report to (spoiler: it’s marketing). Who should sales development report to? [15:20]. We talk about the history of marketing, who sales development should report to, all of it. I have about 140 folks and that includes the sales development reps. powered by Sounder. What You’ll Learn.

Sales Recruiting 107

Sales Recruiting Sales Hiring Marketing Underperforming Technical Team 107

SaaStr

SEPTEMBER 13, 2019

As for Allison, in her 5 years at Gainsight her list of achievements in endless from running all functions that drive value for Gainsight customers, now a 150 person team, to building out the corporate development function to being the right hand to the CEO. How can one approach setting up a services team for scale?

Engineering 33

Engineering Scale Underperforming Technical Team Customer Success 33

SaaStr

AUGUST 30, 2019

As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations. When is the right time for founders to think about building out their first exec team? How can you develop a winning culture? Pssst Loving our podcast content?

Sales Hiring 155

Sales Hiring Scale Technical Advisors Underperforming Technical Team 155

FastSpring

DECEMBER 8, 2022

And we had a variety of software offerings, everything from WordPress themes and plugins, a local development tool called Local and then had very SaaS like elements to our offering there. And so FastSpring, of course, it’s very easy, because it’s already all configured into the system.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

Sales Hacker

DECEMBER 10, 2024

Martin brings a wealth of experience in building and scaling sales teams, developing effective go-to-market strategies, and navigating the challenges of startup growth. 35:30) Optimal team structures for SMB sales organizations. (52:25) 52:25) Why in-person sales environments are crucial for early-career development. (53:46)

Scale 116

Scale Sales Hiring Scaling CTO Coach 116

Sales Hacker

MARCH 10, 2025

Martin led the charge in implementing a structured sales process, shifting from an instinct-driven approach to a disciplined, repeatable system. Great leaders get in the weedsthey listen to calls, they review pipeline deal by deal, and they coach relentlessly. The fix: moving upsell and expansion to a dedicated sales team.

Scale 74

Scale Sales Hiring Scaling AI Search 74

SaaStr

JULY 19, 2019

In terms of timing, how should entrepreneurs think about whether to start at SMB and move to enterprise or start enterprise and move to SMB? Having built numerous successful remote teams, what have been Peter’s biggest learnings in what it takes to successfully build remote teams? And so really it became a bad habit.

VP of Engineering 155

VP of Engineering CTO Hire Technical Review Sales Hiring 155