SaaStr

JULY 24, 2019

Gillian oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. Final point about Talkdesk is that we started selling about five years ago in the SMB space. And then there was technical support. Our technical support team is amazing.

Retention 164

Retention VP of Engineering Sales Hiring Scale 164

Sales Hacker

JUNE 14, 2018

Perhaps you are expanding into the SMB space and have not been able to gain a measurable return. Can you illustrate your firm’s proven track record of selling in the enterprise, mid-market, or SMB segments ? How will your company support and enable expansion into a new geography or market segment? ( Go To Market Strategy ).

Outsourcing Services 82

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 82

How To Buy Saas

FEBRUARY 25, 2025

Rapid SMB adoption with 200K+ customers. Also used by smaller orgs with IT support. Startups, SMBs, and mid-market; teams wanting all-in-one marketing + sales. Best for SMB vs Enterprise: For small and midsize businesses (SMBs) , HubSpot often ends up more cost-effective and straightforward.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

CustomerSuccessBox

JANUARY 18, 2022

You may even need to not forget a consumer’s growth capability whilst assigning them to a phase – it may not make sense to position a small commercial enterprise into your “SMB” phase in the event that they display a very high growth factor. It’s probably that 40%-50% of your overall quantity of clients will fall into your SMB phase.

Scale 52

Scale Customer Success Scaling Technical Review 52

SmartKarrot

MARCH 20, 2023

owning SMB and Enterprise account adoption, renewals, and growth across all industries. coordinating closely with Solution Consulting, Support, and Engineering on client demands. answering incoming calls from clients for general inquiries, troubleshooting, and technical support via multiple channels.

Customer Success 19

Customer Success Sales Hiring Technical Review SMB 19

SmartKarrot

JANUARY 18, 2023

Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Foster account growth/expansion via new products and markets. Apply here: [link].

Customer Success 19

Customer Success SMB Technical Support Education 19

SmartKarrot

FEBRUARY 4, 2021

Apply here: [link] Role: Customer Success Manager (SMB) Location: Remote, OR, US Organization: Matterport As a Customer Success Manager, you will manage all post-sales activity for assigned SMB to Mid-Market customer segments through strong relationship-building, product knowledge, engagement planning, and upsell/cross-sell execution.

Sales Recruiting 10

Sales Recruiting Customer Success Technical Review SMB 10