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Building Intercom from home: Software delivery in challenging times

Intercom, Inc.

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation. . The value of the familiar.

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Managing high availability at Intercom

Intercom, Inc.

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. Here’s how we do it. Availability is embedded our culture.

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5 symptoms of bad software testing that will kill your digital transformation

Audacix

But of what use is such speed if the process / application / eco-system that you are building doesn't allow users to do what they need to be able to do? By engaging in such amateur-hour practices you are setting yourself up for insanely high customer churn and poor reviews. your non-IT colleagues).

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11 proven, DevOps best-practices for continuous improvement

Audacix

DevOps best practices that will help you to run your software development projects smoothly. Here are mine: Maximize collaboration and communication between developers and system operators. Implement a cross-functional approach to building software and deploying it. But the list of best practices varies from expert to expert.

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DevSecOps software tools to shift left with SaaS security

Audacix

Where DevOps is concerned with automating infrastructure management and speeding up software delivery, moving to DevSecOps helps you handle the increased security burden that comes from a higher velocity of application, API and infrastructure deployments. What is DevSecOps? Yes, Get Me Started For Free What is a DevSecOps tool?

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Enterprise Software in SaaS: How They Are Categorized / Sized in the Americas, EMEA and APAC?

SmartKarrot

What is Software as a Service (SaaS)? Software as a Service (SaaS) is a software delivery model that provides customers access to applications and data via the Internet. SaaS eliminates the need for organizations to install Software on their servers and maintain it themselves. Better scalability.

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How the World is Slowly Getting Taken Over by the SaaS Cloud Business Model

SmartKarrot

It’s only natural to wonder whether SaaS applications will continue to storm the internet and take over traditional software. Software as a service, abbreviated as SaaS, is a cloud-based software delivery and licensing model. The software provider typically uses cloud storage to host the application.