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Stories evolve as customers use the software, as new technologies emerge, as market behaviors come and go. Smart software development is driven by an actionable bias for paying it forward. It’s probably the single biggest technical-debt leverage exercise in modern software history. Software-defined anything! ) Containers!
Put another way, the user model describes the “who” of what your software does. The simplifying power of the MVC software design pattern makes it tempting to assume that SaaS and web application development is no more than a web-based version of a 3-tier stack. Onboarding in SaaS is an end-to-end process.
The Race Toward Feature Agility The answer to remaining competitive lies in accelerating the journey from traditional forms of software development toward feature agility – finding what your customers value and figuring out how to get it into your development process faster. Modernizing your app is not a destination; it’s a journey.
Part 3: Measurement One of the great breakthroughs of SaaS as a business strategy is in how it puts users and subscribers front and center of software development and keeps them there. Customer-centric software delivery SaaS sets solving customer problems as its north star. It makes no difference to anyone but you.
Behind the curtain, selling essentially the same software to different users and companies, again and again, relies on a distinct product architecture: secure multi-tenancy. The Single-Tenant architecture that dedicates specific software and infrastructure services to a single customer (in many ways similar to the world before cloud).
Establishing a unit metric that’s visible to all the stakeholders in your organization drives alignment across the many choices to be made in building the software that delivers on customer value (rather than secondary internal KPIs). There’s a simple reason: money comes from the customers.
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