SaaStr

MARCH 18, 2025

The harsh reality: Most enterprises are adopting AI due to FOMO (Fear Of Missing Out) rather than for specific business outcomes. Deployment Strategies: Top-Down vs. Bottom-Up Infrastructure companies typically deploy top-down, while application-layer tools are more likely to follow bottom-up adoption patterns.

Technical Review 184

Technical Review Artificial Intelligence AI Marketplace as a Service 184

SaaStr

FEBRUARY 2, 2025

Under his leadership, DoNotPay has pioneered the use of AI for consumer advocacy, including developing sophisticated AI negotiation systems. The panelists emphasized that vertical software is particularly well-suited for AI implementation due to its contained workflows and specific use cases.

AI 218

AI Technical Review Artificial Intelligence Systems Review 218

SaaStr

JANUARY 24, 2022

that weren’t captured in existing, crappy tracking systems. Equally important, is my advice on how to fast track your company’s proper finance and accounting support systems. During the acquisition’s due diligence, those cash-based books had to be converted to accrual-based figures. Cash is king. But don’t.

Finance 330

Finance Outsourcing Services Systems Review Technical Review 330

SaaStr

FEBRUARY 6, 2025

Don’t Move Everything to AI – Be Strategic A common enterprise pitfall is thinking you need to modernize everything at once.

AI 184

AI Cloud Enterprise Technical Review 184

USIO

MAY 30, 2024

Understanding its value and how to incorporate it into your payment strategy can offer significant benefits. How to Include ACH in Your Payment Strategy Integrating ACH into your payment strategy involves several key steps: Assess Your Needs : Determine the volume and frequency of transactions that could benefit from ACH processing.

Payment Services 261

Payment Services Payments Payment Solutions Payment Methods 261

Stax

MARCH 18, 2025

To address evolving customer demands and accept electronic payments, you need a payment processing system. A good system plays a vital role in managing cash flow, alleviating fraud risk, and enhancing customer satisfaction. This article dives into what a payment processing system is, how it works, and its benefits.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

SaaStr

MARCH 12, 2025

The marketing session is often “career-ending” for CMOs – The quarterly marketing review tends to run overtime, spark intense debates, and is the most dreaded session for many CEOs who aren’t marketing natives. You assembled a talented team, built an amazing product, and established a growing SaaS business.

Sales Hiring 197

Sales Hiring Marketing Technical Review Underperforming Technical Team 197

SaaStr

NOVEMBER 27, 2023

During SaaStr Annual , Eric Huff, VP of Sales Strategy and Programs, and Theresa Stevens, Regional VP of the SMB sales team, shared an “under the hood” look at how Salesforce does its internal forecasting using Salesforce. Anytime you have an opportunity or an interaction with a customer, it has to be logged into the system.

Forecasting 281

Forecasting SMB Sales Technical Review 281

TechEmpower SaaS

MARCH 4, 2024

Similarly, in customer support , AI-driven chatbots and automated response systems are taking over routine support, effectively handling common issues such as account inquiries or basic troubleshooting. Contract management is streamlined as AI systems monitor contract lifecycles, ensuring compliance and mitigating risks of costly oversights.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

Payrix

FEBRUARY 4, 2025

Payment system An operational network governed by laws, rules, and standards that links bank accounts and provides the functionality for monetary exchange using bank deposits. Standard industrial classification (SIC) A system for classifying industries by a four-digit code; historically used by the IRS and the banking industry.

Payment Services 147

Payment Services Merchant Services Payment Solutions Payment Methods 147

Buffer Resources

AUGUST 27, 2024

At Buffer, we love a good automation , and we’ve made it our go-to strategy for handling repetitive tasks. Fine-tune your idea capture: Make sure your setup grabs the most valuable information for your content strategy. With Zapier and Notion, you can set up a system that ensures every piece of content gets a second (or third!)

Social Media 109

Social Media Systems Review AI Strategy 109

Stax

JANUARY 23, 2025

Key steps include application review, risk assessment, credit checks, and compliance verification. This process involves reviewing the businesss structure, financial health, industry type, and compliance with regulations. Learn More What is Merchant Account Underwriting? This step is especially critical for e-commerce businesses.

Merchant Services 68

Merchant Services Payment Services Payment Methods Development Team Review 68

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. In addition, many don’t have the strategies, talent, and culture needed to succeed.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Assess integration capabilities : Make sure the platform can connect seamlessly with your current systems to provide a holistic view of customer interactions , without duplicating efforts. G2 rating : 4.4 G2 rating : 4.8

Customer Success 105

Customer Success Enterprise Software Review Startup 105

Stax

MARCH 16, 2025

Aspects can include making sure you have the right ticketing system in place for customer support, sending the right follow-ups at the right time, or even ensuring you have a good feedback loop in place. By having the right tools and systems in place, you can address certain issues without having to interact directly with customers.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

SaaStr

JULY 15, 2024

What Does it Mean to Pivot If a company changes strategy, was it a pivot? Usually, it’s just a change in strategy. Now that you’ve spent two years hanging out in hospital systems, you can figure out what else you can build. That’s an evolution of a strategy. That is an evolution of strategy.

Payment Services 256

Payment Services SaaS Payments Payment Methods PayPal 256

SaaStr

NOVEMBER 22, 2020

Review your customer’s problem journey at pre and post current stages. Determine if your company is direct vs. indirect sales-led for tech alliances, channels, and Student Information Systems. With such worldwide growth these days and numerous opportunities, this can be a product expansion strategy. #3 Market Fit.

Scale 319

Scale Scaling Technical Review Systems Review 319

Sales Hacker

NOVEMBER 29, 2024

If we believe that Starlink and others will be successful in providing internet to 70% of the world’s surface that does not yet have it, then we believe there will be a need for portable, containerized data centers in those remote regions ( Armada Systems investment).

Investment 113

Investment Technical Review Development Team Review Scale 113

User Pilot

OCTOBER 19, 2024

As such, you must tailor your strategies to meet your target customers’ specific needs and expectations. Integration : The product works well with other tools and systems. According to one report, 95% of customers will read online reviews before buying a product. Userpilot review on G2.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

Intercom, Inc.

NOVEMBER 3, 2021

How we think about alerting strategy. Like feature work, alerts and the alerting strategy should be approached in a deliberate, structured manner. We introduced regular alert review sessions for teams dealing with frequent alerts. fire most frequently) are reviewed first. . Is the alert still relevant?

Engineering 209

Engineering Software Review Systems Review AWS 209

Stax

AUGUST 22, 2024

However, setting up and managing a payment system can be complex and overwhelming. In this article, we’ll discuss what SaaS companies looking to become payment facilitators need to know about risk management strategies. The due diligence doesn’t stop at onboarding.

Merchant Services 88

Merchant Services Payment Services Payfac SaaS Payments 88

SaaStr

MARCH 17, 2021

Due to that convenience, departments and teams tend to seek out best-of-breed cloud applications, streamlining foundational and specialized functions through automation. That’s why integration needs to be a key part of your automation strategy. Today’s SaaS apps are easy to acquire and use without IT and operations’ assistance.

Sales Hiring 319

Sales Hiring Scale Technical Review Marketplace as a Service 319

Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. We take so much pride in the work Intercom is doing to take a stand against racial injustice.

Technical Review 289

Technical Review Software Review Systems Review CTO Hire 289

SaaStr

FEBRUARY 22, 2023

Stripe’s CTO, David Singleton, shares how they use a system of feedback, iteration, and fast shipping to create products that meet users’ expectations. EPD can lead to better user experience, product strategy, and product launches if it follows three essential tenets. Stripe documents this feedback before carrying out further work.

CTO Hire 289

CTO Hire CTO Payment Methods Payment Solutions 289

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. For example, more customers than ever have had to pivot to online shopping; for many, this has come with an added level of stress due to factors like shortages in supply chains and delivery delays. With empathy. “I

Technical Review 222

Technical Review Systems Review Customer Support Headcount 222

SaaStr

NOVEMBER 1, 2019

He founded four companies: Skok Systems, Corporate Software Europe, Watermark Software, and SilverStream Software and did one turnaround with Xionics. David’s successful exits as an investor at Matrix include HubSpot, JBoss, AppIQ, Tabblo, Netezza, Diligent Technologies, CloudSwitch, TribeHR, GrabCAD, OpenSpan, and Enservio.

Technical Review 203

Technical Review Development Team Review Software Review Scale 203

Stax

APRIL 3, 2025

Types of payment systems include hosted gateways, self-hosted gateways, and API-based payment systems. Here are the players and how they work together: Payment gateway – The customer-facing application connecting the eCommerce store to the payment processing system. But your business needs might change over time.

Payment Methods 88

Payment Methods Merchant Services Payment Solutions Payment Services 88

Buffer Resources

AUGUST 21, 2024

You need a proper strategy , content creation skills, copywriting formulas in your back pocket, and a knack for tying it all together.  7 courses on building a social media marketing strategy This section is dedicated to courses that help you build a social media marketing strategy from scratch.

Social Media 114

Social Media Marketing AI Search Systems Review 114

Buffer Resources

OCTOBER 2, 2024

a) If you’re in the early stages of forming your social media marketing strategy , I’d argue you don’t need to focus on what your competitors are doing at all. Focus on refining your systems, creating & maintaining a solid content calendar , and building a community. Starts at start at $19.90/competitor/month

Social Media 115

Social Media AI Search Benchmarks Software Review 115

SaaStr

NOVEMBER 28, 2022

Prakash Raina, Co-Founder of Subskribe, and Leslie Hui, VP of Accounting Operations and Finance Transformation at Okta, break down the secrets to unifying SaaS teams, processes, and systems. Before we get into the dynamics of alignment, let’s briefly review the evolution of SaaS. Common SaaS strategies for 10x growth.

Scale 246

Scale Finance Sales Hiring Scaling 246

Buffer Resources

DECEMBER 12, 2023

It also relies on a well-structured and often-overlooked powerhouse – Systems. These systems are the backbone of a sustainable content-creation business. I think of systems as part of the broader PARTS model of becoming a creator (Product, Audience, Revenue, Trust, Systems) as created by Jay Clouse).

Systems Review 127

Systems Review Social Media Technical Review Scale 127

ChurnZero

APRIL 11, 2025

Your customer onboarding strategy is the foundation of your future retention and expansion revenue. The right onboarding strategy means more than just getting a customer using your product. You may already know whats not working, but struggle to build in processes to evaluate and adjust your existing onboarding strategy.

Onboarding 52

Onboarding Strategy Technical Review Systems Review 52

SaaStr

DECEMBER 14, 2020

They will come and go, and their lifetime values often will be relatively small & short, so your customer acquisition strategies will have to be extremely precise. Big Companies take months to train their employees on new processes and systems, and the last thing they want to do is re-train them every year. Go review the roadmap.

Churn 362

Churn Sales Hiring Systems Review B2C 362

Buffer Resources

SEPTEMBER 5, 2024

Refine through self- and peer-edits We run a peer-editing system where each member of the Content team reviews each other’s work. But before sending the article off to my colleagues for review, I run a perfunctory check through Grammarly, for which we have a team subscription.

AI Search 105

AI Search Social Media Systems Review Technical Review 105

Andreessen Horowitz

FEBRUARY 13, 2024

The biotech industry is built on one of the cleanest go-to-market strategies in existence: if you make a safe drug that really works, patients are likely to receive it and payors are likely to pay for it. key in vivo data results). If you’re building a horizontal business model (e.g.,

Development Team Review 125

Development Team Review Technical Review Finance Systems Review 125

SaaStr

FEBRUARY 27, 2023

This was Storyblok’s strategy when it started expanding its team. Storyblok started with a leadership-first hiring plan and a recruitment strategy that involved the following: A test to know how candidates handle different tasks and their expertise level. In due time, this paid off and unlocked new phases for the company.

Scale 245

Scale Sales Hiring Sales Recruiting Scaling 245

SaaStr

SEPTEMBER 11, 2024

Stephanie Couzin, the VP of GTM Strategy and Ops, and Roderick De Greef, the VP of Sales and GM EMEA, share Lucid’s transition from a PLG company to a PLG and Sales-Led company. It required Lucid to change its product, process, and overall user and administration systems to be able to scale with the customer.

Scale 304

Scale Scaling Sales Hiring compliance 304