Intercom, Inc.

JUNE 1, 2021

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Challenge #1: Limited team bandwidth, resources, and budget.

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

Stax

MARCH 16, 2025

Even if you believe your technology is easy to set up and use, it may not be for the average person. Your software has bugs Product bugs and software issues are bound to happen when youre using any kind of technology platform. Bad software user experience User experience is everything when it comes to SaaS platforms.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Sales Enablement, SaaS and Growth

MAY 20, 2025

My hope is that these posts will create discussion around this transformational technology, its use cases and maybe even help others on their journey of AI discovery. Located in Berlins vibrant Neuklln neighborhood, the project explored how generative AI can shape everything from visual identity to business strategy.

Branding 130

Branding Social Media AI Underperforming Technical Team 130

SaaStr

FEBRUARY 4, 2020

Lexi Reese, Gusto COO uses her 20+ years of experience to provide advice on building high performing teams using authenticity, empathy and logic. Lexi explains the importance of team trust, driver and passenger mindsets, and much more. I think the foundation of high performance teams is that they share five things.

Scale 246

Scale Underperforming Technical Team Scaling Leadership 246

SaaStr

JANUARY 7, 2022

Have you ever had a sudden realization that you’re spending more on sales and marketing than research and development? Often, product-oriented founders think they’ve created a technology business that seeks distribution when in reality they’ve founded a distribution business that makes technology.

Sales Hiring 264

Sales Hiring Underperforming Technical Team Marketing Market Research 264

FastSpring

JANUARY 23, 2025

They’re interested in the return on investment, they’re interested in the growth opportunities, they’re interested in the strategies and the synergies that those businesses can bring them, either as individuals or as companies. The cost of the technology is high, the cost of customer acquisition is high.

Scale 121

Scale Entrepreneurship Scaling Underperforming Technical Team 121

Neil Patel

OCTOBER 29, 2020

According to Smart Insights , 45 percent of companies don’t have a clearly defined digital marketing strategy; 17 percent of companies have a digital marketing strategy in place, but it’s separate from their marketing plan. They don’t have the strategy, tactics, or tools they need to market their business well.

Underperforming Technical Team 145

Underperforming Technical Team Development Strategy Payment Methods 145

Neil Patel

SEPTEMBER 30, 2020

Due to the competitive digital landscape , business owners need to chalk out entire outlines, strategies, and implementation within weeks – or even days. Having a carefully drafted digital strategy. Plus, a result-driven approach serves as the basis of digital strategy, which can be very beneficial for your company.

Consulting 123

Consulting Strategy Technical Review Underperforming Technical Team 123

Intercom, Inc.

DECEMBER 4, 2019

More recently, however, I’ve realized that the technology industry at large struggles with such clarity and consistency – in marketing terms, there is often a difficulty developing a clear value proposition that aligns with product and brand identity. 1 Poor definition of value proposition and feature focus.

Branding 209

Branding Underperforming Technical Team Technical Review Airlines 209

Intercom, Inc.

AUGUST 13, 2019

Voice recognition technology has improved, AI solutions can interpret customer feedback, and chatbots have started to answer the questions they receive, not just pass them off to a human. As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them.

Underperforming Technical Team 279

Underperforming Technical Team Customer Support AI Headcount 279

Intercom, Inc.

JANUARY 26, 2022

In today’s modern age, support teams simply need to redefine what being “personal” means. But with the development of automation, like bots and contextual help content, we’ve significantly changed our perception of what being personal means. If your team is pondering whether to use “bots versus humans?” What will they choose?

Underperforming Technical Team 209

Underperforming Technical Team Customer Support Scaling Development 209

Intercom, Inc.

JULY 2, 2020

But obsessing over efficiency can mask what’s most important, and most rewarding, to support teams – actually helping customers. Support teams exist to solve customers’ problems, not to deflect them or find the fastest way to hit the “close” button. The evolution of customer support. Customers] just want to use the solution.

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

SaaStr

JUNE 7, 2021

While this talk really shows his love of thinking about the bigger picture – this is the Strategy stage after all – Peter actually spends 90% of his time on execution. If you don’t have tickets, lock in Early Bird pricing today and bring your team! You were a VP of Technology at Salesforce back in the day?

Sales Hiring 340

Sales Hiring Underperforming Technical Team SaaS Headcount 340

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Support teams want it.

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

SaaStr

JULY 15, 2022

Jason Lemkin: You certainly can hire a whole content team and build 10,000 pieces of content, but I will tell you what I have always seen work is one incredible piece a week. Jason Lemkin: I’ll answer it, but are you thinking more on sales or technology or broadly speaking in the question? But potentially even technology.

Scale 298

Scale Outsourcing Services Sales Hiring VP of Engineering 298

SaaStr

JANUARY 27, 2024

WordPress is its own ecosystem, a vibrant community of hundreds of thousands of people who create add-ons, plugins, and develop sites. There were way too many messaging apps, so Matt and the team decided to bring it all into one, and it’s secure, encrypted, and local to the device. Automattic is a behind-the-scenes brand.

Underperforming Technical Team 333

Underperforming Technical Team Social Media Government Payment Features 333

Intercom, Inc.

AUGUST 13, 2019

Many of us in the design and technology community pride ourselves on being tool builders, creating products that others can use to get things done. These two tools are bookending the extremes of a very long timeline of the relationship between humans and technology. You’d struggle because the tool is so bad!

Underperforming Technical Team 223

Underperforming Technical Team New CTO CTO Hire Technology 223

SaaStr

JULY 25, 2021

The reason I contemplated doing it because I really want to be involved in cutting edge technology and work with smart people. You can have the great product and a great team, but the market of small or very niche. How defendable is the technology of the product or the business model? So I think it plays on both dimensions.

Sales Recruiting 264

Sales Recruiting Sales Hiring Scale VP of Engineering 264

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. Strategy - annually changes. MSPOT stands for: Mission - rarely changes.

Underperforming Technical Team 214

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 214

Scytale

JANUARY 21, 2025

Change Healthcare Breach Date: February 2024 Impact: 145 million records Details: Change Healthcare, a leading provider in healthcare technology, experienced the largest known data breach of protected health information ( PHI ) to date, affecting over 100 million Americans.

Payment Services 52

Payment Services Payment Methods SaaS Payments Payment Solutions 52

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

FastSpring

FEBRUARY 6, 2025

Larger technology companies can pay more, offer more benefits, and provide a more marketable brand on a candidate’s resume. Note: David Vogelpohl was recently a guest on The Heres Waldo Podcast with Lizzie Mintus to discuss authentic D2C strategies for sustainable growth in gaming. You get to work with a lot of different teams.

SMB 108

SMB Sales Recruiting Branding Sales Hiring 108

Sales Hacker

JANUARY 14, 2022

The reality for many organizations is—top performers thrive and the rest of the team is left behind. of sales teams hit their goals. So what if sales leaders could figure out the recipe for their top sellers’ success and then build an entire team of high performers? A technology-driven strategy.

Underperforming Technical Team 124

Underperforming Technical Team Sales Enablement Construction Forecasting 124

Intercom, Inc.

DECEMBER 8, 2020

But with so much data to consider, how can you define the help desk metrics that matter for your team? Help desk metrics are measurements that allow you to track your performance and effectively adjust your strategy to provide better customer support. What are help desk metrics? Ticket volume or total conversations.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? For Linda, it all comes down to your approach to customer success.

Scale 177

Scale Customer Success Sales Hiring Strategy 177

FastSpring

APRIL 24, 2025

Accessibility isnt just a legal requirement its a growth strategy. Since 2010, she’s been leading teams, building websites, web applications for nonprofits, K through 12, higher education, government, businesses of all sizes. And so I think there are a lot of self-taught developers that just don’t know.

Business 108

Business Software Review Underperforming Technical Team AI Search 108

Stax

APRIL 15, 2025

There are some important variations to MRR that would be good for your sales team to be aware of, including new MRR, expansion MRR, and churn MRR. How To Calculate Other Types of MRR Now, while the above is the most basic form of MRR, there are some important variations to MRR that would be good for your sales team to be aware of.

Payments 88

Payments SaaS Payments Revenue Payment Services 88

Intercom, Inc.

JUNE 23, 2020

Once every decade or two, developments in technology trigger monumental changes in an industry. The Conversational Support Funnel has three layers: Proactive Support with messaging to answer customer questions in the product experience, reducing the number of queries reaching the support team. The Conversational Support Funnel.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

Neil Patel

APRIL 12, 2021

Their success is a direct result of their marketing strategies. In fact, Apple relies most on two completely different strategies: product placement (especially with celebrities and in popular shows) and the buzz created by positive reviews in the media. This isn’t a difficult component of your marketing mix to develop.

Strategy 141

Strategy Marketing Technical Review Social Media 141

Sales Hacker

OCTOBER 17, 2022

As cross-functional leadership teams across the country clamor to prioritize and agree upon the top threats to address, many underestimate the importance of effective change management. Some changes are seemingly smaller — say, the addition of new required fields for a sales team to complete in converting leads to opportunities.

Sales Recruiting 96

Sales Recruiting Underperforming Technical Team Strategy Management 96

Intercom, Inc.

JULY 28, 2022

Growth is arguably the most defining and sought-after trait of technology companies. It fluctuates, plateaus, goes up and down with each new round of funding, new competitor, new technological leap – or even a global pandemic or economic downturn. However, growth is seldom linear, as is all too clear in the current economic climate.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

Sales Hacker

DECEMBER 30, 2020

That’s why the team at Sales Hacker decided to put together a statistics round-up showcasing how things changed in this year and where they’re likely headed in the future. Sales teams that invest in remote selling and sales intelligence tools will continue to outperform their peers. What this means for you. What this means for you.

Sales Hiring 134

Sales Hiring Sales Recruiting Underperforming Technical Team Revenue 134

User Pilot

OCTOBER 20, 2024

Onboarding automation uses technology (such as conditional flows and sequences) to guide users through their initial experience with your product. While at it, you may even identify weaknesses in the current journey. How can I reduce the workload for my team? It involves a series of steps, resources, interactions, etc.,

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? In this role, you will define and execute the mobile product strategy, enhancing the user experience for field service professionals while driving seamless integrations with enterprise systems. Who would be a BAD fit for this job?

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

SaaStr

JULY 22, 2019

That’s not a bad start. And through that, we’re going to instrument, measure and improve the internet through the deployment of our technology. We didn’t ever have any technology that sits on-premise outside some of our collector agent technology. We work with mostly modern teams. Good afternoon.

Scale 234

Scale Scaling Sales Hiring Underperforming Technical Team 234

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. Technology Reporter @ CNBC. Please welcome Zach Perret, Plaid Co-Founder and CEO and Ari Levy, CNBC Senior Technology Reporter. Ari Levy | Sr.

Payments 210

Payments SaaS Payments Banking Underperforming Technical Team 210