SaaStr

JANUARY 3, 2025

They implemented a panel-style interview process and a scoring system of 1-4, with 4 being the highest. We’ve covered this on SaaStr.com many times in the past but Brian reminds us all to look for candidates from companies slightly ahead of you on the growth curve instead of massive tech giants. Don’t overindex on logos.

Sales Hiring 278

Sales Hiring Scale Systems Review Interviewing 278

SaaStr

FEBRUARY 8, 2025

The New Era of Customer Success: Deep Insights from Slack, Mulesoft and OpenAI Leaders What happens when you get customer success leaders from three of tech’s most iconic companies in one room? Customer success is no longer just a department – it’s becoming the operating system for modern SaaS businesses.

Customer Success 263

Customer Success Scale Government Systems Review 263

SaaStr

NOVEMBER 13, 2024

Prior to Samsara Sanjit and his co-founder John Bicket, previously co-founded Meraki, which was acquired by Cisco Systems for more than $1B. And while we were tinkering, we were building little sensor systems, cause we knew how to make hardware and we knew how to cloud connect it.” billion in annual recurring revenue.

Scale 269

Scale CTO Coach New CTO Technical Review 269

SaaStr

JANUARY 24, 2022

that weren’t captured in existing, crappy tracking systems. Equally important, is my advice on how to fast track your company’s proper finance and accounting support systems. During the acquisition’s due diligence, those cash-based books had to be converted to accrual-based figures. Cash is king. But don’t.

Finance 328

Finance Outsourcing Services Systems Review Technical Review 328

SaaStr

MARCH 12, 2025

The marketing session is often “career-ending” for CMOs – The quarterly marketing review tends to run overtime, spark intense debates, and is the most dreaded session for many CEOs who aren’t marketing natives. You assembled a talented team, built an amazing product, and established a growing SaaS business.

Sales Hiring 195

Sales Hiring Marketing Technical Review Underperforming Technical Team 195

SaaStr

FEBRUARY 6, 2025

The Speakers: Mayada Gonimah (Founder, Thread AI) Maya is the co-founder of Thread AI, which helps large enterprises embed AI into their existing workflows and applications without disrupting their tech stack.

AI 184

AI Cloud Enterprise Technical Review 184

Intercom, Inc.

JUNE 22, 2021

The COVID-19 pandemic has upended entire industries, forcing rapid change in the ways companies do business and dramatically accelerating the adoption of new technologies. Below, we take a closer look at the top three trends in the sales tech landscape to consider when choosing the right software for your sales organization.

Technical Review 233

Technical Review Scale Technology Trends 233

Intercom, Inc.

MAY 19, 2021

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? This surfaced as an increasingly large percentage of our product teams’ time being spent on operations or deep diving into understanding our small set of core technologies.

Scale 216

Scale Technical Review Technology Scaling 216

Payrix

FEBRUARY 4, 2025

Payment system An operational network governed by laws, rules, and standards that links bank accounts and provides the functionality for monetary exchange using bank deposits. Standard industrial classification (SIC) A system for classifying industries by a four-digit code; historically used by the IRS and the banking industry.

Payment Services 147

Payment Services Merchant Services Payment Solutions Payment Methods 147

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Creating quality customer experiences has always been important for retaining customers. But they’re facing big barriers.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

TechEmpower SaaS

JULY 24, 2023

At TechEmpower, we frequently talk to startup founders, CEOs, product leaders, and other innovators about their next big tech initiative. After all, that’s what tech innovation is all about. Can you provide specific examples of different types of customers, what they need, and what the system will do for them? Moderation?

Innovation 780

Innovation Development CTO Hire Technical Review 780

FastSpring

OCTOBER 16, 2024

Foreign exchange rates, regulatory rules, payment systems, various bank accounts, establishing entities in different countries, and tax collection and remittance are just a few of the concerns you’ll need to stay on top of as your business expands into more countries and regions. Higher approval rates due to local acquiring.

Merchant Services 158

Merchant Services Payment Services Payment Methods Outsourcing Services 158

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Or does this whole tech career thing support the writing? Architect, Tech Lead, Solver, and Right Hand. I don’t know.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Stax

JANUARY 23, 2025

Key steps include application review, risk assessment, credit checks, and compliance verification. This process involves reviewing the businesss structure, financial health, industry type, and compliance with regulations. Keep in mind: Modern underwriting increasingly leverages technology to streamline processes and improve accuracy.

Merchant Services 68

Merchant Services Payment Services Payment Methods Development Team Review 68

The Daily Egg

DECEMBER 11, 2020

When you introduce our current technological revolution into the mix, you get learning management systems (LMS) that combine the […]. The post Best Learning Management Systems appeared first on The Daily Egg. It’s a non-stop back and forth that continuously evolves the way people learn, both in school and after.

Systems Review 249

Systems Review Management Education Technical Review 249

Stax

MARCH 16, 2025

Even if you believe your technology is easy to set up and use, it may not be for the average person. Your software has bugs Product bugs and software issues are bound to happen when youre using any kind of technology platform. Contact sales 2. Bad software user experience User experience is everything when it comes to SaaS platforms.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

TechEmpower SaaS

SEPTEMBER 25, 2023

The team’s technical skills are solid, but they’re undermined by poor communication, especially around requirements and expectations. This is where a technical review can be useful!) In this post, we’ll show you how to identify common signs that a dev team isn't performing as expected, even if you’re not that technical.

Underperforming Technical Team 390

Underperforming Technical Team Development Software Review Technical Review 390

Intercom, Inc.

AUGUST 11, 2020

As she tells it, “When I was fresh out of college, I was working at my first job in the tech industry. Think about the impact that racism has already had in tech. Many people believe tech to be apolitical and unbiased, but that’s simply not true. The language we use shapes our world. Know the scope of the issue. Share the work.

Technical Review 289

Technical Review Software Review Systems Review CTO Hire 289

Stax

MARCH 18, 2025

To address evolving customer demands and accept electronic payments, you need a payment processing system. A good system plays a vital role in managing cash flow, alleviating fraud risk, and enhancing customer satisfaction. This article dives into what a payment processing system is, how it works, and its benefits.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Tom Tunguz

SEPTEMBER 30, 2020

Most recently, I read An Elegant Puzzle: Systems of Engineering Management by Will Larson. Will extends the concepts of systems thinking into engineering management. Treading Water - the team sustains a good pace, but can’t embark on new projects or reduce technical debt. First, I read High Growth Handbook.

Engineering 363

Engineering Software Review Systems Review Technical Review 363

Sales Hacker

NOVEMBER 29, 2024

HG Insights has been writing market reports for years as the pioneer of tech adoption and market insights and is trusted by GTM leaders at the likes of Snowflake Five9 and Google Cloud to improve GTM efficiency. Constantly leveraging our GTM LP community network to diligence new businesses and verticals better.

Investment 112

Investment Technical Review Development Team Review Scale 112

SaaStr

APRIL 4, 2025

My Take : This is not for everyone, but for operations teams managing complex business systems, it’s potentially transformative. Verbiflow doesn’t just document them it follows up with participants, updates task management systems, and ensures accountability. The Numbers : 22,000+ active users with 860 paying companies.

AI Search 170

AI Search AI Startup Scale 170

Intercom, Inc.

JULY 20, 2022

But when we make technical decisions, we like to be conservative. In practice, being technically conservative looks like reusing existing technologies and frameworks in our stack, or promoting tried and tested patterns and solutions. Here, Waheed discusses our engineering principle “Be technically conservative”.

Scale 160

Scale Technical Review Scaling Software Review 160

SaaStr

MARCH 17, 2021

Due to that convenience, departments and teams tend to seek out best-of-breed cloud applications, streamlining foundational and specialized functions through automation. However, trouble arises when your company ends up with a SaaS sprawl – the overall amount of adopted applications overwhelms your tech stack.

Sales Hiring 317

Sales Hiring Scale Technical Review Marketplace as a Service 317

SaaStr

MAY 19, 2020

While the COVID-19 pandemic is dominating headlines, it has also shed light on just how embattled the system has become, dealing with issues like aging populations, increasing burdens of illness, and rising demand, combined with aging infrastructure and even older, outdated policy. That’s where ML comes in.

Artificial Intelligence 353

Artificial Intelligence Machine Learning Healthcare Technical Review 353

SaaStr

MAY 4, 2021

And in many cases, pre-Covid, they’d been working on decades-old server-based phone systems. Pre-Cloud systems, really. Sometimes, when you are, you’ll have to rebuild all your technology, and that’s painful. While we all saw Zoom and Shopify explode during Covid, Cloud call centers boomed just as much.

Systems Review 344

Systems Review Technical Review Software Review Cloud 344

TechEmpower SaaS

MARCH 4, 2024

Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. This technological integration into software engineering not only enhances the productivity of development teams but also ensures that IT infrastructures are robust and reliable.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

USIO

FEBRUARY 14, 2025

Efficient and reliable payment systems play a crucial role in maintaining vendor relationships, the backbone of every successful business. As noted in Harvard Business Review , leveraging data to personalize vendor interactions can lead to improved performance and increased loyalty.

Payment Services 130

Payment Services Payment Solutions Payment Methods Payments 130

SaaStr

FEBRUARY 22, 2023

Despite all the advancements in technology, creating a product with a great user experience remains challenging. Stripe’s CTO, David Singleton, shares how they use a system of feedback, iteration, and fast shipping to create products that meet users’ expectations. Stripe documents this feedback before carrying out further work.

CTO Hire 286

CTO Hire CTO Payment Methods Payment Solutions 286

SaaStr

JUNE 14, 2023

Join us as we uncover lessons from UiPath’s success in creating a new category within RPA Enterprise Automation – Robotic Process Automation – while navigating the challenges inherent in digital transformation powered by artificial intelligence and machine learning technologies. From a marketing perspective, it was a flop.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. In particular, the pandemic has brought about an unprecedented shift in our reliance on technology that has had a knock-on effect on how customers relate to, and interact with, companies and brands. With empathy. “I

Technical Review 222

Technical Review Systems Review Customer Support Headcount 222

Andreessen Horowitz

FEBRUARY 13, 2024

In this confidential deck, consider providing as much information as possible to accelerate the diligence process, including details about any underlying technical platform, your intended near-term pipeline targets and substantive program-specific data (e.g., It can also save you from repeatedly answering the same diligence questions!

Development Team Review 125

Development Team Review Technical Review Finance Systems Review 125

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Assess integration capabilities : Make sure the platform can connect seamlessly with your current systems to provide a holistic view of customer interactions , without duplicating efforts. G2 rating : 4.4 G2 rating : 4.8

Customer Success 105

Customer Success Enterprise Software Review Startup 105

SaaStr

JUNE 5, 2020

Carlota Perez argues in her book Technological Revolutions and Financial Capital that in the early days of a “golden age”, financial capital is necessary to fuel new technology innovation. . Once that technology is better understood, production capital moves in to drive mainstream adoption of the technology. .

Venture Capital 293

Venture Capital Technical Review SaaS Scale 293

FastSpring

DECEMBER 7, 2023

Each company brings different combinations of technology, teams, customer bases, and more to the negotiating table — any one of which could be a huge motivator for WP Engine to want to partner with them. So as probably most listeners know, WordPress is a content management system for building websites. Carl Hargreaves Yeah.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

BetterCloud

FEBRUARY 3, 2025

Without a clear strategy and a system in place, your organization can quickly become a victim of SaaS sprawl – a chaotic landscape of redundant subscriptions, hidden costs, and potential security risks. A SaaS management platform is specifically designed to be a single source of truth for your entire tech stack.

Government 52

Government Technical Review Systems Review Software Review 52