Intercom, Inc.

DECEMBER 21, 2021

Farhan Virji , Vice President of Customer Happiness at Later. We’re not exactly sure how, but yes, it’s that time of the year again. And what a year it has been! More than integrations and features and quarterly reports, back in August, Intercom turned 10. And truth be told, our journey wasn’t the only one we learned from.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Andreessen Horowitz

OCTOBER 18, 2023

Effectively harnessing nuclear energy does require sophisticated engineering in the form of power plants, but, once online, nothing can beat them in terms of efficiency— a nuclear power plant can generate over 57,000 MWh/acre compared to solar at 200 MWh/acre, or a natural gas plant at 1,000 MWh/acre.

Scale 28

Scale Scaling VP of Engineering Construction 28

Intercom, Inc.

JANUARY 5, 2023

He’s worked to improve the call center experience in the 1990s, becoming Amazon’s first Worldwide Vice-President of Customer Service, and, in the early 2000s, started a CX consulting firm, Driva Solutions, which helps businesses create great experiences to this day. Or, even better, eliminating them altogether.

VP of Engineering 138

VP of Engineering Pricing Technical Advisors Technical Review 138

Sales Hacker

MARCH 1, 2024

Unlike earned media (press, customer reviews, and social mentions) companies have full control over owned media. Before launching their product or even telling the world what it did, AudiencePlus set their brand and media engine in motion. On owned media, digital advertising was once the name of the game. So, owned media. What is it?

VP of Engineering 95

VP of Engineering Scale SaaS AI Search 95

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products. That includes: A global focus. Professional moderation.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

Intercom, Inc.

SEPTEMBER 30, 2021

Despite her mother’s experience and prestige as a tenured faculty member at a major medical center, she felt the mental health systems weren’t putting the family at the center of their care, dismissing a lot of her insights and concerns. The company means a great deal to both of them. It’s all about the family setting.

Scale 223

Scale Artificial Intelligence Healthcare Technical Review 223

Sales Hacker

DECEMBER 1, 2020

After a career as a VP of Marketing and CMO, Jake now serves as president of MetaCX. Jake is the president of MetaCX, the pioneer in a new outcomes-based approach for managing the customer life cycle by transforming how suppliers and buyers collaborate and win together. Show Agenda and Timestamps. Show Introduction [00:01].

VP of Engineering 84

VP of Engineering Branding Scale Marketing 84

ChurnZero

JANUARY 26, 2021

It’s designed to be read and reviewed by executives. . Customer success continues to evolve as a practice within companies that enjoy recurring revenue models. The range of responsibilities of Customer Success Managers (CSM) in the industry is dizzying. So how can CSMs engage with their customers in an outcomes-oriented way? .

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

Sales Hacker

MARCH 18, 2019

He’s responsible for leading all aspects of the company’s customer facing technical resources across sales, engineering, technical account management, professional services, and support engineering. What You’ll Learn. The importance of the Ubuntu phrase “I am because you are”. Subscribe to the Sales Hacker Podcast.

VP of Engineering 81

VP of Engineering Sales Hiring Scale Technical Review 81

InsightSquared

DECEMBER 20, 2019

That’s where AI-powered guided selling systems, such as Olono, enter the equation and fill in the gap of sales data and actionable insights. Matt Cameron , Founder of SaaSy Sales Management , Joe Caprio , VP of Sales at Chorus.ai Trust your data. Trust your forecast. Trust your forecast. Olono + InsightSquared. is recorded.

VP of Engineering 62

VP of Engineering Underperforming Technical Team Forecasting B2B 62

User Pilot

JULY 20, 2024

Cross-functional collaboration : Work closely with engineering, design, and marketing teams to ensure seamless product development and launch processes. Embarking on a career as an associate product manager involves a combination of education, skills development, and practical experience. Looking into tools for associate product managers?

VP of Engineering 52

VP of Engineering Management Technical Review Market Research 52

Sales Hacker

JULY 8, 2020

Today on the show, we are incredibly excited to have Michael Coscetta. Michael is a member of Revenue Collective, but perhaps most importantly, he’s the chief sales and strategy officer for Compass, that fast-growing real estate behemoth. Who is Michael Coscetta and what is Compass [2:00]. The importance of consolidating data [26:44].

Scale 125

Scale Scaling VP of Engineering Technical Review 125

OPEXEngine

AUGUST 9, 2022

Data and analytics alone won’t get you there, but by following basic best practices, research shows you have a high chance of succeeding. The three principles to follow are: Aligning resources with market opportunity. Ensure sales leaders are sweating the details of daily execution. Getting the back of the house in order.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

Intercom, Inc.

APRIL 7, 2022

After working in retail for companies like Kellogg’s and Nestlé, she switched gears to tech – first at Jigsaw, which was acquired by Salesforce in 2010, where she stayed on as the Vice President of Customer Success, and then at Badgeville, Bluenose Analytics, and now Oracle , as the GVP of Customer Success & Renewals.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

OPEXEngine

JANUARY 24, 2023

How some companies use this timeless tension as a catalyst for outperformance. At a Glance Caught in the bind of running vs. changing the business, many companies feel they need to “choose” between either margins or growth. Top-quartile companies can achieve both. What the best of them have learned is that they don’t need to sacrifice either.

VP of Engineering 52

VP of Engineering Underperforming Technical Team Traceability Scale 52

Sales Hacker

JANUARY 12, 2021

Sam Jacobs: This week on the show, we had a great conversation with Mark Levinson, the global vice president of revenue operations for Bazaarvoice. Chris Pearce, the VP of Sales at Tableau, says they run their entire business from Outreach. You want to go see what the reviews are from other customers. Come on now.

Technical Review 69

Technical Review VP of Engineering Sales Hiring Scale 69

ChurnZero

NOVEMBER 2, 2018

Willing to Fight for You – As part of being loyal, Promoters will also fight for your brand, actively providing positive feedback when negative reviews or comments are at play. You can think of it as a numerical value that indicates how loyal your customers are. Anatomy of a Promoter. Anatomy of a Passive.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

SmartKarrot

APRIL 28, 2023

Role: VP of Customer Success Location: Reading, England, United Kingdom (On-site) Organization: Redstor As a VP of Customer Success, you’ll be making sure our consumers are completely satisfied with our goods and services is your responsibility as our newly created Vice President of Customer Success.

VP of Engineering 19

VP of Engineering Customer Success Scale Systems Review 19

SmartKarrot

AUGUST 2, 2022

Role: Vice President of Customer Success Location: Richmond, VA, US (On-site) Organization: ProspectBlue As a Vice President of Customer Success, you will be a key member of the leadership team, reporting to the President. Partner with Product and Engineering teams on key decisions and goals.

VP of Engineering 19

VP of Engineering Customer Success Outsourced Development Technical Review 19

SmartKarrot

MARCH 9, 2022

Role: Vice President of Customer Success Location: Orlando, FL, US (Hybrid) Organization: The Garage In As a Vice President of Customer Success, you will manage a portfolio of clients that range in size, complexities, location, and structure. Manage and lead a team of customer success resources.

VP of Engineering 19

VP of Engineering Customer Success Systems Review Government 19

SmartKarrot

MARCH 8, 2022

Anika Zubair is a Customer Success leader working with inSided, a customer success community platform, as Vice President of Customer Success. An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Anika Zubair. Annette Franz. Bhavika Kochhar.

VP of Engineering 21

VP of Engineering Customer Success SaaS Payments Scale 21

SmartKarrot

JANUARY 5, 2022

Kristi is also the VP of Customer Success at ClientSuccess, Product Advisory Board Member at Cast.app, Founding Advisor at CS Ladies, and Founding member of Gain Grow Retain. Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Rick Adams. Peter Armaly.

VP of Engineering 23

VP of Engineering Customer Success Scale Technical Review 23

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Allison Pickens. Andrew Marks.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21

SmartKarrot

FEBRUARY 23, 2021

Apply here: [link] Role: Vice President of Customer Success Location: Hunt Valley, MD, US Organization: Systems Alliance, Inc. As a Vice President of Customer Success, you will embody SAI’s customer-driven culture, using customer feedback and potential outcomes to guide all decisions.

VP of Engineering 10

VP of Engineering Customer Success Systems Review Compensation 10

SmartKarrot

FEBRUARY 16, 2021

Role: Vice President of Customer Success Location: Remote, San Francisco Bay Area, US Organization: Foodsmart As a Vice President of Customer Success, you are ultimately responsible for nurturing and growing the relationships with the health plan and employer customers and ensuring their long-term viability.

VP of Engineering 10

VP of Engineering Customer Success Systems Review Healthcare 10

SmartKarrot

JANUARY 13, 2021

Role: Vice President of Customer Success Location: Remote, New York City Metropolitan Area, US Organization: Ceros As a Vice President of Customer Success, you will increase Customer Publish rates and expand users and use cases at existing clients. Map customer journey from adoption to mastery of the Ceros Ecosystem.

VP of Engineering 10

VP of Engineering Customer Success Sales Hiring Technical Review 10

SmartKarrot

MAY 5, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: ChartSpan Medical Technologies As a Vice President of Customer Success, you will provide guidance on and executes client retention strategy and multi-level client management processes. See a problem, solve a problem.

VP of Engineering 10

VP of Engineering Customer Success Technical Review Scale 10

SmartKarrot

NOVEMBER 26, 2020

Role: Vice President of Customer Success Location: Brooklyn, New York, US Organization: Outlier.org As a Vice President of Customer Success, you will serve as a key member of the leadership team with significant input to company-wide objectives. Proactively manage customers by conducting comprehensive Operations Reviews.

VP of Engineering 10

VP of Engineering Customer Success Sales Hiring Technical Review 10

SmartKarrot

OCTOBER 27, 2020

Role: Director, Customer Success Location: Colorado Springs, Colorado, US Organization: Pushpay As a Director of Customer Success, you will own the overall success of Customer Success Manager and Account Manager metrics, systems, and processes, while identifying and implementing key enhancements to systems and processes for improvement.

VP of Engineering 10

VP of Engineering Customer Success Technical Review Systems Review 10

Sales Hacker

OCTOBER 7, 2021

It has little to do with the work itself, and more to do with the societal pressure, norms, and bias that exist in 2021. We’re often encouraged to hide, toughen up, and bury our emotions. The expectation is that we can “do it all.” Anything less is failure. For lack of better words…f*ck that. Heck, stand at the head of it.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

SaaStr

MARCH 12, 2019

The three stages are product-market fit, then go-to-market fit and lastly growth and moat. Regardless of what stage you are in, he provides a framework to systematically approach this stage and what you should focus on to get to scale faster. Join us for SaaStr Annual 2020. Seventy-five percent. What’s the failure rate of a Series C start up?

Scale 265

Scale Sales Hiring Revenue VP of Engineering 265

Sales Hacker

NOVEMBER 10, 2020

He was also the co-founder and president of a company called TrendKite. The key inflection moments along a journey of growth [14:25]. Figuring out customer centricity [18:55]. The acquisition process [21:55]. What’s broken with compensation plans? [26:28]. Who influenced AJ [33:28]. Sam’s Corner [35:50]. Show Introduction [00:02].

VP of Engineering 107

VP of Engineering Scale Development Team Review Technical Review 107

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? Here is a collection of 10 resources that will help you: . maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

MAY 31, 2019

237: Parker Conrad is the Founder & CEO @ Rippling, the startup that gives you back your time from payroll to employee computers, Rippling makes it unbelievably easy to manage your company’s HR and IT – in one system. Why should engineers also be doing customer support? * What are the benefits of this? Missed the session?

VP of Engineering 159

VP of Engineering Sales Hiring Scale Systems Review 159

SaaSHolic

MAY 5, 2023

There is a shift towards less capital-intensive startups with recurring revenues, and due diligence is crucial before taking on investors or advisors. The speakers believe that the next 10 years will be better for the region, with opportunities for investment in various industries using technology to solve problems.

Technical Review 90

Technical Review VP of Engineering Development Team Review Software Review 90

SmartKarrot

SEPTEMBER 1, 2022

Systems and processes are continually being altered, deleted, and revised. When working with enterprise clients, you will need a well-developed procedure that can be pitched to VPs and CMOs (Chief Marketing Officer). For many early-stage start-ups, landing their first enterprise client is the holy grail. Like what you are reading?

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

SaaStr

MAY 3, 2019

Before that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic. Why does Manny believe that you should not have a VP before $5m? How does Manny fundamentally approach managing top of funnel?

VP of Engineering 160

VP of Engineering Sales Hiring Technical Review Development Team Review 160