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In order to create long-lasting, high-impact assets for the firm, you’ll use the framework concepts of scalability, measurability, visibility, traceability, accountability, and repeatability to the programmes you lead. Use adoption and relationship metrics to manage client health; foresee hazards and create account retention strategies.
Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Expert review : Established design experts check your products design based on usability principles to identify potential improvements. Basically, anything that ruins the user experience.
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