Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Yamini Rangan , CEO at Hubspot. In January.

VP of Engineering 118

VP of Engineering Technical Review Software Review Scale 118

SaaStr

JULY 24, 2019

Gillian oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. I’m the Senior Vice-President of Client Services at Talkdesk, and I’m really excited to be here today; also, a little nervous. Want to see more content like this?

Retention 162

Retention VP of Engineering Sales Hiring Scale 162

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. And what a year it has been!

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Intercom, Inc.

SEPTEMBER 30, 2021

In this episode, we sat down with Rebecca to talk about her mission to make mental health care scalable and accessible for all, and how the pandemic and technology are radically changing the way we think about mental health care. The company means a great deal to both of them. Here are some of our favorite takeaways from the conversation: 1.

Scale 223

Scale Artificial Intelligence Healthcare Technical Review 223

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. I love the guy. Hayden, welcome.

Scale 64

Scale VP of Engineering Outsourcing Services Enterprise 64

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). The perception isn’t due to an exaggerated sense of persecution, though, because there’s a lot of truth behind the anecdotal statements. Ultimately, these things have to be earned.

Systems Review 98

Systems Review VP of Engineering Scale ChatGPT 98

Intercom, Inc.

JANUARY 5, 2023

He’s worked to improve the call center experience in the 1990s, becoming Amazon’s first Worldwide Vice-President of Customer Service, and, in the early 2000s, started a CX consulting firm, Driva Solutions, which helps businesses create great experiences to this day. Or, even better, eliminating them altogether.

VP of Engineering 138

VP of Engineering Pricing Technical Advisors Technical Review 138

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). The perception isn’t due to an exaggerated sense of persecution, though, because there’s a lot of truth behind the anecdotal statements. Ultimately, these things have to be earned.

Systems Review 94

Systems Review VP of Engineering Scale ChatGPT 94

Sales Hacker

MARCH 1, 2024

Unlike earned media (press, customer reviews, and social mentions) companies have full control over owned media. Before launching their product or even telling the world what it did, AudiencePlus set their brand and media engine in motion. On owned media, digital advertising was once the name of the game. So, owned media. What is it?

VP of Engineering 94

VP of Engineering Scale SaaS AI Search 94

Neil Patel

SEPTEMBER 24, 2020

We have an incredible amount of talent at our agency, people like Mike Gullaksen, an SEM veteran who was previously the president at iProspect, a pioneer in the SEM industry. Ignite Visibility was named the #1 search engine marketing company in quality and customer service by Clutch.co. Research shows Google Ads produces 3.5

Outsourcing Services 97

Outsourcing Services Technical Review Outsourced Development VP of Engineering 97

Andreessen Horowitz

OCTOBER 18, 2023

Effectively harnessing nuclear energy does require sophisticated engineering in the form of power plants, but, once online, nothing can beat them in terms of efficiency— a nuclear power plant can generate over 57,000 MWh/acre compared to solar at 200 MWh/acre, or a natural gas plant at 1,000 MWh/acre.

Scale 28

Scale Scaling VP of Engineering Construction 28

FastSpring

APRIL 24, 2025

Amber Hinds (00:36) President for WP Accessibility Day nonprofit. Accessibility isnt just a legal requirement its a growth strategy. I’m your host Jesse Paliotto I get to be a part of this community as part of my role at FastSpring and I love bringing the best of the community to you guys today. What was it Amber?

Business 88

Business Software Review Underperforming Technical Team AI Search 88

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. That includes: A global focus. More established professionals and businesses (less students and early-stage startups). Professional moderation.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

User Pilot

JUNE 17, 2024

You should also have extensive experience working with engineering, development, and user research teams. You should also have extensive experience working with engineering, development, and user research teams. The product owner is also often referred to as the voice of the customer (VOC) on the Scrum team.

VP of Engineering 52

VP of Engineering Technical Review compliance Engineering 52

Neil Patel

FEBRUARY 4, 2021

He has been recognized as a top 100 entrepreneur under 30 by President Obama and a top 100 entrepreneur under 35 by the United Nations. My blog attracts millions of viewers, and accolades have stacked up for entrepreneurship, marketing, and influence. Below is more information about our agencies, as gathered by one of our writers. NP Digital.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Intercom, Inc.

APRIL 7, 2022

After working in retail for companies like Kellogg’s and Nestlé, she switched gears to tech – first at Jigsaw, which was acquired by Salesforce in 2010, where she stayed on as the Vice President of Customer Success, and then at Badgeville, Bluenose Analytics, and now Oracle , as the GVP of Customer Success & Renewals.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

User Pilot

JUNE 30, 2024

Vice President of Product Management. In order to become a product owner, you typically need a relevant educational background or appropriate work experience, coupled with the right technical skills as well. This guide will provide you with a comprehensive overview of the path to becoming a successful product owner.

VP of Engineering 52

VP of Engineering Technical Review Data Analysis Education 52

ChurnZero

MARCH 31, 2023

This will be a mixture of advice, guidance and mentoring, as well as ensuring that the technology is doing the job it’s intended to do. This will be a mixture of advice, guidance and mentoring, as well as ensuring that the technology is doing the job it’s intended to do. This isn’t merely a theory.

Customer Success 98

Customer Success VP of Engineering Investment Benchmarks 98

Sales Hacker

JULY 8, 2020

Today on the show, we are incredibly excited to have Michael Coscetta. Michael is a member of Revenue Collective, but perhaps most importantly, he’s the chief sales and strategy officer for Compass, that fast-growing real estate behemoth. Who is Michael Coscetta and what is Compass [2:00]. The importance of consolidating data [26:44].

Scale 125

Scale Scaling VP of Engineering Technical Review 125

Sales Hacker

MARCH 18, 2019

Roger is a world class technology executive who has spent the last 25 years in customer facing roles, first at Oracle and now at New Relic. This week on the Sales Hacker podcast, we interview Roger Scott , Chief Customer Officer at New Relic. What You’ll Learn. The importance of the Ubuntu phrase “I am because you are”. We’re on iTunes.

VP of Engineering 81

VP of Engineering Sales Hiring Scale Technical Review 81

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . It’s designed to be read and reviewed by executives. . Customer success continues to evolve as a practice within companies that enjoy recurring revenue models. Section 1: Relationship Summary.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

User Pilot

JULY 20, 2024

Cross-functional collaboration : Work closely with engineering, design, and marketing teams to ensure seamless product development and launch processes. Embarking on a career as an associate product manager involves a combination of education, skills development, and practical experience. Looking into tools for associate product managers?

VP of Engineering 52

VP of Engineering Management Technical Review Market Research 52

Sales Hacker

DECEMBER 1, 2020

After a career as a VP of Marketing and CMO, Jake now serves as president of MetaCX. Jake is the president of MetaCX, the pioneer in a new outcomes-based approach for managing the customer life cycle by transforming how suppliers and buyers collaborate and win together. Show Agenda and Timestamps. Show Introduction [00:01].

VP of Engineering 83

VP of Engineering Branding Scale Marketing 83

User Pilot

AUGUST 28, 2024

Vice President of Professional Services (15+ years) : At the highest level, you’ll be responsible for strategic planning, business development, and the overall success of the professional services organization. They oversee projects, ensure client satisfaction, and work to build strong, lasting relationships.

Engagement 52

Engagement VP of Engineering Management Technical Review 52

CustomerSuccessBox

JUNE 8, 2021

TL;DR: Customer success is one of the top 10 fields for employment in the tech sector and the Most Customer success departments have different structures to suit each of their unique requirements consisting of a Vice president of Customer Success or Chief Customer success officer, Director of Customer Success and Customer success managers.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

Sales Hacker

JANUARY 12, 2021

Enabling productivity with new technology [20:10]. Sam Jacobs: This week on the show, we had a great conversation with Mark Levinson, the global vice president of revenue operations for Bazaarvoice. Chris Pearce, the VP of Sales at Tableau, says they run their entire business from Outreach. Show Agenda and Timestamps.

Technical Review 68

Technical Review VP of Engineering Sales Hiring Scale 68

Mattermark

AUGUST 22, 2017

Yelena Shkolnik was promoted to Vice President at Jump Capital. In addition to publishing this newsletter, we crawl the public web to organize information on more than four million of the world’s fastest growing businesses. Start Your Free Trial. From the Operators. From the News.

VP of Engineering 40

VP of Engineering Leadership Venture Capital Technical Review 40

OPEXEngine

AUGUST 9, 2022

Data and analytics alone won’t get you there, but by following basic best practices, research shows you have a high chance of succeeding. The three principles to follow are: Aligning resources with market opportunity. Ensure sales leaders are sweating the details of daily execution. Getting the back of the house in order.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

User Pilot

JUNE 16, 2024

They work with other teams across departments (UX designers, engineers, and stakeholders) in the entire life cycle of a product , ensuring the achievement of its goals. Whether you’re a seasoned professional or new to the field, understanding the nuances of product marketing managers is essential for success.

Product Marketing 40

Product Marketing VP of Engineering Management Marketing 40

OPEXEngine

JANUARY 24, 2023

How some companies use this timeless tension as a catalyst for outperformance. At a Glance Caught in the bind of running vs. changing the business, many companies feel they need to “choose” between either margins or growth. Top-quartile companies can achieve both. What the best of them have learned is that they don’t need to sacrifice either.

VP of Engineering 52

VP of Engineering Underperforming Technical Team Traceability Scale 52

SmartKarrot

SEPTEMBER 15, 2021

Be responsible for building a predictable renewals engine in the US. Work very closely with the VP of Customer Success and Head of Customer Operations to define the long-term strategy of the team. Work with clients directly, providing monthly and quarterly reviews, periodical reporting and presentation.

VP of Engineering 19

VP of Engineering Customer Success Healthcare Consulting 19

ChurnZero

NOVEMBER 2, 2018

Since then it has been used heavily by companies, both large and small, to assess customer satisfaction and has become an important metric for growth-driven technology businesses. You can think of it as a numerical value that indicates how loyal your customers are. Anatomy of a Promoter. In some industries, this number can get as high as 80%.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

Sales Hacker

MAY 8, 2020

In it, Strategic Account Manager and top 1% performer at Oracle, Jamal Reimer, shows you how to think big and close on mega deals. What You’ll Learn. You’ll see behind the scenes of an actual mega deal. Why mega deals aren’t just for sales superheroes. 5 mindset shifts you need to make to become a whale hunter. ADD_THIS_TEXT.

Outsourced Development 72

Outsourced Development VP of Engineering Consulting Sales Hiring 72

User Pilot

AUGUST 19, 2024

How to Build Your Customer-Driven Growth Engine by Jeanne Bliss: This book offers a roadmap for building a customer-centric culture and driving growth through customer satisfaction and loyalty. Let’s get started! A customer engagement manager is a professional who acts as the main point of contact between a company and its clients.

Engagement 52

Engagement Management Customer Lifetime Value VP of Engineering 52

SmartKarrot

AUGUST 2, 2022

Role: Vice President of Customer Success Location: Richmond, VA, US (On-site) Organization: ProspectBlue As a Vice President of Customer Success, you will be a key member of the leadership team, reporting to the President. Partner with Product and Engineering teams on key decisions and goals.

VP of Engineering 19

VP of Engineering Customer Success Outsourced Development Technical Review 19

SmartKarrot

AUGUST 27, 2021

Role: Vice President of Customer Success Location: Remote, Salinas, CA, US Organization: HeavyConnect As a Vice President of Customer Success, you will act as a role model of HeavyConnect’s values for the Customer Success teams and build on the SaaS customer-centric environment.

VP of Engineering 19

VP of Engineering Technical Advisors Customer Success Technical Review 19

SmartKarrot

MARCH 8, 2022

Anika Zubair is a Customer Success leader working with inSided, a customer success community platform, as Vice President of Customer Success. An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Anika Zubair. Annette Franz. Bhavika Kochhar.

VP of Engineering 21

VP of Engineering Customer Success SaaS Payments Scale 21