SaaStr

NOVEMBER 8, 2024

So clearly AI is rapidly changing the way we do sales, but how will it all shake out? Over in the contact center and post-sales space, we can already see 20%+ of customer support execs been routinely replaced by AI. But what about the more personal sales side? AI SDRs have taken off more quickly than AI AEs (although personally, I suspect more value will be in AI SEs and AEs that can answer my deep product and pricing questions instantly, without games).

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The Daily Egg

NOVEMBER 15, 2024

A well-designed user experience can set a business apart, attract loyal customers, and drive growth. A poor UX, on the other hand, The post A UX Design Bootcamp For When You Don’t Have Time Or Money appeared first on The Daily Egg.

User Experience 255

User Experience Business 255

USIO

NOVEMBER 1, 2024

In the rapidly evolving world of digital transactions, businesses are continually looking for ways to streamline payment processes and enhance customer experiences. Two prominent approaches in this domain are integrated payments and embedded payments. Understanding the nuances of each is crucial for businesses aiming to optimize their payment strategies—especially when considering solutions like… Source The post Integrated Payments vs Embedded Payments: Choosing the Right Payment Sol

Payments 246

Payments Embedded Payments Payment Solutions Payment Services 246

Tom Tunguz

NOVEMBER 14, 2024

77% of enterprise AI usage are using models that are small models, less than 13b parameters. Databricks, in their annual State of Data + AI report , published this survey which among other interesting findings indicated that large models, those with 100 billion perimeters or more now represent about 15% of implementations. In August, we asked enterprise buyers What Has Your GPU Done for You Today?

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AI Enterprise Innovation User Experience 184

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Clouded Judgement

NOVEMBER 1, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Rates Update The 10Y has jumped from 3.7% at the start of October to 4.3% today. A ~15% move up in a month! Robust jobs / unemployment / broader positive economic data caused investors to reassess their expectations for future Fed actions.

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AI Cloud Technical Advisors AWS 164

SaaStr

NOVEMBER 12, 2024

A lot of SaaS companies have been experimenting with generative AI and LLMs over the last 12-18 months. And increasingly they’re asking, how are companies doing this in production at scale? Are they seeing the kind of ROI that we all feel could be there? As the leader of the Applied AI team at Google Cloud, Duncan Lennox sets out to answer these questions and shares six ways businesses are currently transforming their businesses at scale and with real ROI.

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Artificial Intelligence AI Search AI Technical Review 271

The Daily Egg

NOVEMBER 16, 2024

Customer experience and user experience—CX and UX, respectively—are sometime used interchangeably. Other times, they’re completely different and unrelated components. The reality lies. The post Customer Experience vs. User Experience: Buying vs. Using appeared first on The Daily Egg.

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User Experience 228

USIO

NOVEMBER 4, 2024

When you hear about $500mm plus funds spent with prepaid cards, your first thought might be, “What in the world are people spending that on?” Well, buckle up, because the breakdown of those spending habits is not only fascinating but a bit surprising! Let’s dive in. So, what do these spending habits reveal about us? The total spend with Usio Akimbo cards paints a vivid picture of our… Source The post What Are Prepaid Card Users Buying?

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Tom Tunguz

NOVEMBER 5, 2024

The major areas of AI innovation automate white-collar work. Reviewing the BLS’ data on employment for white collar work, I aggregated the data to these categories. It’s striking that most of them already have a significant number of AI startups pursuing their ambitions to change workflows. Occupation Employment (in millions) AI Technology Software Developers & IT 2.71 Code completion, generation, refactoring, security analysis Education & Librarians 2.37 Computer adaptive in

Software Review 210

Software Review Technical Review Scale Construction 210

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Clouded Judgement

NOVEMBER 8, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Fed Update This week the Fed cut rates by 25 bps. The target rate now sits at 4.5% - 4.75%. Powell also gave some remarks which I summarized below: Economic Outlook : The economy remains strong, with solid GDP growth at 2.8% in Q3, resilient consumer spending, and strengthening investment.

Cloud 154

Cloud Software Review Trends Pricing 154

Predictable Revenue

NOVEMBER 14, 2024

Collin and Andrew Barbuto dive into the importance of the first week in sales, highlighting steps that make the process more structured. The post Going zero to one in sales with Andrew Barbuto appeared first on Predictable Revenue.

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Sales Revenue Development 130

SaaStr

NOVEMBER 19, 2024

Most startup companies in earlier stages don’t have the most mature product. While differentiating your product against the competition is important, you have to differentiate yourself elsewhere as you build your company. This is where customer success comes in. Drata VP of Customer Success Management, Wen Yao, and VP of Customer Experience, Ashley Hyman, share how to scale customer success from 0 to 5,000 customers.

Customer Success 238

Customer Success Scaling Social Media Enterprise readiness 238

The Daily Egg

NOVEMBER 13, 2024

A world-class copywriter can instantly tap into a target audience’s frame of mind, pull at their emotions, bring them on a journey, The post 7 Steps to Become a Better, Top Tier Copywriter appeared first on The Daily Egg.

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Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

USIO

NOVEMBER 20, 2024

In recent years, the healthcare industry has experienced a significant transformation, with rapid advancements in technology, shifting regulations, and an increasing demand for transparency and efficiency. One of the most critical components of this transformation is the evolution of healthcare payments. As the industry continues to move toward value-based care, the complexity of healthcare… Source The post The Future of Healthcare Payments: Innovations, Challenges, and the Role of Us

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Healthcare Innovation Technology 130

Tom Tunguz

NOVEMBER 19, 2024

I didn’t notice it at first but there in the back corner of my laptop, I’ve been assembling a little library. The library doesn’t contain books, but scraps of text that explain what an AI should do. Visit Anthropic’s home page & you’ll find their collection : Each of us will assemble these little libraries with tracts like : write a blog post in my voice about this topic collect action items to send to the team from team notes & format them in this particula

Software Review 158

Software Review Finance AI Software 158

Payrix

NOVEMBER 13, 2024

Embedded Finance is reshaping SaaS, and for good – and exciting – reasons. At Payrix from Worldpay, we see the potential in empowering software platforms to deliver valuable financial products seamlessly within their user experience. Meet some of our experts driving this shift for our software partners and see how Embedded Finance can enhance your platform’s revenue, customer loyalty, and growth potential.

Payments 130

Payments Finance Payment Solutions SaaS Payments 130

Predictable Revenue

NOVEMBER 7, 2024

Daisy Chung underscores that revenue growth comes from a synchronized approach between these two departments. The post How to Get Sales and Customer Success to Work Together appeared first on Predictable Revenue.

Customer Success 130

Customer Success Sales Revenue Development 130

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

SaaStr

NOVEMBER 12, 2024

So Battery Ventures has a new detailed report on The Open Cloud you can dig into here. There’s a lot of great data in the report, but one analysis helped answered a question I’ve been wondering the past 12-18 months: Are start-up actually more overvalued today than at the peak of Cloud mania in 2021? The answer in my experience is actually Yes.

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Startup AI Cloud Mobile 258

The Daily Egg

NOVEMBER 14, 2024

A user experience map is a visualization of the entire end-to-end experience users have when they use a product or service. It. The post Create Each Type Of User Experience Map? Yes. Here’s Why appeared first on The Daily Egg.

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User Experience 234

USIO

NOVEMBER 12, 2024

Industries that thrive with ACH (Automated Clearing House) and Card Issuing payments and disbursements are typically those that rely on frequent, efficient, and low-cost money transfers. ACH and card-based systems offer speed, security, and convenience for both businesses and consumers, making them ideal for several sectors. Here are the key industries benefiting from these payment systems… Source The post Thriving with ACH & Card Issuing as a Payment and Disbursement Soluti

Payment Solutions 130

Payment Solutions Business 130

Tom Tunguz

NOVEMBER 17, 2024

What it cost to have an assistant with you like in the movie Her? The cost of using AI has dropped precipitously , an order of magnitude every year. If the average American picks up their phone 144 times per day & engages with an assistant, each time for four interactions every day of a month, an assistant like Her would cost about 78 cents in inference cost. 1 I’m not taking into account any of the additional costs associated with delivering such a product.

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Advertising AI Payment Features Subscription 162

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Payrix

NOVEMBER 7, 2024

Ensuring secure, seamless payment processing is more essential – and complex – than ever today. At Payrix from Worldpay, we have an internal team of risk management experts dedicated to helping software companies, like yours, manage payment processing, fraud prevention, and compliance. Each expert has a unique perspective on balancing payments security and user experience, empowering software platforms to grow confidently in their niche industry.

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

FastSpring

NOVEMBER 19, 2024

Global business expansion isn’t as simple as adding a checkout to a webpage. Businesses need to consider the complexities of cross-border transactions like: the most common regional payment methods, fees for cross-border transactions, regulations around selling digital goods , and if buyers are actually in the region they appear to be. Failure to consider the nuances of global cross-border payments in e-commerce can result in dangerous pitfalls like high and unexpected tax bills in new regions,

Payment Solutions 134

Payment Solutions Merchant Services Payments Payment Services 134

SaaStr

NOVEMBER 13, 2024

So the latest SaaS leader to cross $1B ARR is Klaviyo. Klaviyo dominates marketing in the Shopify ecosystem and in ecommerce, and just keeps on scaling. It was the only SaaS IPO on 2023. The only one! And at almost $1B ARR, it’s still growing a stunning 34% (!). In the words of founder CEO Andrew Bialecki: “There’s no downturn at Klaviyo.” 5 Interesting Learnings: #1. 110% NRR from 157,000 SMBs Yes, it can be done, 110% NRR from SMBs.

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Scale SMB Scaling Enterprise 251

The Daily Egg

NOVEMBER 1, 2024

While user interface (UI) and user experience (UX) are often used interchangeably, they are distinct concepts. UI vs UX: Similar Goals But. The post UI vs UX: They Aren’t Synonymous, But They Need Each Other appeared first on The Daily Egg.

User Experience 153

User Experience 153

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Intelligence

Kellblog

NOVEMBER 7, 2024

Sometimes. But make sure it’s not out of laziness or ignorance. Increasingly, you’ll hear the term “business outcomes” popping up in software marketing. While I initially loathed the phrase for its vagueness, over time I’ve come to believe that, much like the frequently abused word “ solutions ,” there is a right and a wrong way to use “business outcomes.” Let’s start with two examples.

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Marketing Business Finance Sales Hiring 125

Tom Tunguz

NOVEMBER 10, 2024

After the election, the public markets have roared, but not equally. The broad software ecosystem has seen a relatively muted change in forward multiples. There’s no statistically significant change in the days after the election compared to the month before. On the other hand, crypto’s top tokens have seen tremendous appreciation. Bitcoin is up 48% ; Solana up 70% ; & SUI up 324% in the few days since the announcenment.

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Banking AI Trends Software 162

The Moz Blog

NOVEMBER 11, 2024

Our upcoming live 2-part webinar, SEO Accelerator: Theory to Practice, will explore both the “why” and “how” of competitive analysis. Whether you’re new to SEO or looking to sharpen your skills, this webinar has something for everyone.

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